A persistent leak and 30 year old air conditioning unit is no match for our Superhero Scott, the Comfort Specialist!
Location: Gahanna, OH
Just like the Bat Phone… the Custom Air phone rang with an emergency and Superhero Scott sprang into action! Here is an account of the day and Scott’s swift actions:
Customer’s Issue: A visit to the customer’s home resulted in the discovery that they were faced with the need to replace a 30-year old air conditioner with a new Tempstar air conditioning unit due to a persistent leak! Comfort Specialist Scott began his thorough investigation and confirmed these things while talking with the homeowner and doing a site visit:
- R22 refrigerant is being phased-out, and becomes more expensive each year
- The old AC unit was noisy and just 8 SEER (cooling efficiency)
- The old furnace had the blower motor and wheel replaced the previous year
- It was just 66% AFUE (fuel efficiency), and the filter basket was in the furnace (Oh No!)
- The thermostat was the original basic mechanical model
- The house was very dry and static charges were annoying each winter
- The family did not have a lot of cash to throw at a major repair
CRISIS AVERTED! Check out the BEFORE and AFTER Pictures
Solution: Scott quickly assessed the situation and offered the following solution:
To update the entire system as a matched set with some enhancements; The new Tempstar AC unit uses newer R410A refrigerant and is rated a quiet 71 dB. Efficiency is 14 SEER because it is paired with an 80% furnace with high efficiency ECM blower motor. A new matched cased coil was installed, and the metal flue was rebuilt in the basement. An easy access Honeywell 4” thick filter was added to improve small particle capture rate. A Honeywell advanced bypass humidifier was added, and will be automatically controlled by the nice, programmable Honeywell Prestige IAQ thermostat.
After seeing the Comfort Specialist in action, the Homeowner didn’t hesitate and elected to add a 10-year warranty-repair labor coverage plan, to enhance Custom Air’s 1-year parts and labor warranty, and manufacturer’s 10-year functional parts warranty.
And the best part…This system was financed with Tempstar’s special financing. See all our financing options here.
The customer has been delighted with the quiet operation, reduced operating cost, easy filter access, and peace-of-mind of warranties.
Invite Scott or one of our Comfort Specialists to evaluate your existing system and recommend improvements!
Let us help with your heating & cooling financing options
We understand that a new heating and air conditioning system is a major investment in your home. At Custom Air, we offer our customers with payment financing option with approved credit. Now you can benefit with convenient payment financing without straining your budget or running up your home equity line of credit.