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Testimonials

The most trusted Columbus heating & cooling.

Custom Air became a leading Columbus heating & cooling company by doing what’s right for our customers and our employees. We pride ourselves on our testimonials and our reviews and ratings like our A+ BBB Rating and our Angie’s List “A” Rating. These Columbus, Ohio Heating and Cooling Testimonials are from our actual customers and submitted on our review page here.

5 out of 5 Stars

Really made me comfortable

The team of Corey and Justin did a wonderful installation for me. They were great professionals and took there time and care during the install. Couldn’t be happier with their work. Really made me comfortable.  Please pass this along to their management.

Dane E. | Plain City, OH

Custom Air Heating and Cooling
5.0
2019-03-04T15:14:32-04:00

Dane E. | Plain City, OH

The team of Corey and Justin did a wonderful installation for me. They were great professionals and took there time and care during the install. Couldn’t be happier with their work. Really made me comfortable.  Please pass this along to their management.

New Rheem AC & Furnace…sooo pleased

I bought a new Rheem A\C and Furnace in May. I am sooo pleased with my purchase. Ty was great from the initial contact. The installers were clean, professional and quick. They took the time and showed me everything that they did as well as walk me through the operation of my new thermostat and explained how everything that was installed worked. I would highly recommend Custom Air to anyone looking for any heating or cooling needs.

Adam R. | Columbus, OH

Custom Air Heating and Cooling
5.0
2017-08-03T12:53:04-04:00

Adam R. | Columbus, OH

I bought a new Rheem A\C and Furnace in May. I am sooo pleased with my purchase. Ty was great from the initial contact. The installers were clean, professional and quick. They took the time and showed me everything that they did as well as walk me through the operation of my new thermostat and explained how everything that was installed worked. I would highly recommend Custom Air to anyone looking for any heating or cooling needs.

Problem resolved so quickly

Good morning Scott! Sorry I’m a little late with this, but I just wanted to share my testimonial with you about the wonderful service I received from the company. Thanks again! You have no idea how much I appreciate everything you gentleman did for me! Words cannot explain how happy I am with the wonderful customer service I received from Custom Air! When I called Thursday afternoon after my furnace acted up Wednesday evening I never expected to have the problem resolved so quickly. I first...

Courtney M. | Columbus, OH

Custom Air Heating and Cooling
5.0
2018-05-10T22:31:00-04:00

Courtney M. | Columbus, OH

Good morning Scott! Sorry I’m a little late with this, but I just wanted to share my testimonial with you about the wonderful service I received from the company. Thanks again! You have no idea how much I appreciate everything you gentleman did for me! Words cannot explain how happy I am with the wonderful customer service I received from Custom Air! When I called Thursday afternoon after my furnace acted up Wednesday evening I never expected to have the problem resolved so quickly. I first spoke with Dave when I called in to the company. I explained to him my situation and how nervous I was going without heating in my home over the weekend with the cold temperatures coming in. He quickly transferred me to Scott Haring who showed up at my home two hours later to discuss my options regarding my furnace. Mr. Haring spent over two hours at my home going above and beyond to discuss my options, answer all questions, trouble shoot, and find the best financial option that worked for me. It was a relief that I never felt pressured in to buying anything and was able to email Scott with my decision when I felt comfortable. I emailed Mr. Haring around midnight with the decision to have a complete new furnace and AC system installed. I received a call around 7:00 am the next morning from Mr. Haring. He said that he had received my email and they were going to try to have installers come around 9:00 am that morning so that I was able to have heat in my home as soon as possible. To my surprise Josh and Conner showed up to install my system right around 9:00 am and were completed with placing my new air conditioning unit, furnace, and...

They take pride in their work

We have used Custom Air for several years now and I’m always amazed at how terrific everyone is! Kind, polite and conscientious! AND they do a great job! How refreshing is that?

Colette R. | Columbus, OH

Custom Air Heating and Cooling
5.0
2019-01-12T17:12:43-04:00

Colette R. | Columbus, OH

We have used Custom Air for several years now and I’m always amazed at how terrific everyone is! Kind, polite and conscientious! AND they do a great job! How refreshing is that?

Most pleasant experience I ever had with service people

From the time I received the estimate to the follow-up visit from the Custom Air representative (Scott), it was the most pleasant experience I ever had with service people. I highly recommend them.

Donna W. | Powell, OH

Custom Air Heating and Cooling
5.0
2019-03-04T17:04:24-04:00

Donna W. | Powell, OH

From the time I received the estimate to the follow-up visit from the Custom Air representative (Scott), it was the most pleasant experience I ever had with service people. I highly recommend them.

Spring Inspection Air Conditioners

Your service technician Andy Bohlander did an excellent job on my two air conditioners as part of the Spring inspection. He also taught me some things that would further make them run more efficient.

Gus P. | Powell, Ohio

Custom Air Heating and Cooling
5.0
2018-04-28T15:49:31-04:00

Gus P. | Powell, Ohio

Your service technician Andy Bohlander did an excellent job on my two air conditioners as part of the Spring inspection. He also taught me some things that would further make them run more efficient.

Had us back to warm in no time

Highly recommend this company! From sales to service they were very professional and took care of installing a brand new HVAC system for us quickly and had us back to being warm in no time.

Bonita F. | Groveport, OH

Custom Air Heating and Cooling
5.0
2019-01-30T23:00:52-04:00

Bonita F. | Groveport, OH

Highly recommend this company! From sales to service they were very professional and took care of installing a brand new HVAC system for us quickly and had us back to being warm in no time.

Very professional & kind

I highly recommend Custom Air. I had a great experience starting with the salesperson, Kyle, to the installers, Ryan and Jake. They all took the time to fully explain everything and answered all of my questions. They were on time and cleaned up everything. They were all very professional and kind.

Diane P. | Columbus, OH

Custom Air Heating and Cooling
5.0
2018-06-12T17:41:47-04:00

Diane P. | Columbus, OH

I highly recommend Custom Air. I had a great experience starting with the salesperson, Kyle, to the installers, Ryan and Jake. They all took the time to fully explain everything and answered all of my questions. They were on time and cleaned up everything. They were all very professional and kind.

Impressed with the training the employees receive

I have had Custom Air service not only my other home but also my place of employment. Dave came and discussed what type of unit would be best suited for my condo. A date and time for installation was made. Jake and Cory came on time to do the installation and were very professional and explained everything when they were finished. I am impressed with the training the employees at Custom Air receive, it showed in every department from making the first appointment till the...

Roberta B. | Groveport, OH

Custom Air Heating and Cooling
5.0
2018-06-14T12:39:44-04:00

Roberta B. | Groveport, OH

I have had Custom Air service not only my other home but also my place of employment. Dave came and discussed what type of unit would be best suited for my condo. A date and time for installation was made. Jake and Cory came on time to do the installation and were very professional and explained everything when they were finished. I am impressed with the training the employees at Custom Air receive, it showed in every department from making the first appointment till the job was complete. I would not hesitate to use their services again.

Polite and excellent attention

Custom Air installed a new furnace and air conditioner and did an excellent job. Robert and Mike were careful to place drop cloths throughout our foyer and stairs and all the way to the access area and wore shoe covers their entire time. Both were polite and had excellent attention, providing timely updates throughout the job. Robert also had excellent managerial and communication skills in explaining the programmable thermostat and all aspects of the new equipment. We appreciated their professionalism, communication and expertise.

Cathy S. | Dublin, OH

Custom Air Heating and Cooling
5.0
2018-04-28T16:55:41-04:00

Cathy S. | Dublin, OH

Custom Air installed a new furnace and air conditioner and did an excellent job. Robert and Mike were careful to place drop cloths throughout our foyer and stairs and all the way to the access area and wore shoe covers their entire time. Both were polite and had excellent attention, providing timely updates throughout the job. Robert also had excellent managerial and communication skills in explaining the programmable thermostat and all aspects of the new equipment. We appreciated their professionalism, communication and expertise.

Cannot express our gratitude

We could not have received better attention nor more sincere interest in our well being had these four men been our own sons. Each one was professional in his role, and we cannot adequately express our gratitude.

Doug O. | Columbus, OH

Custom Air Heating and Cooling
5.0
2018-05-10T22:09:48-04:00

Doug O. | Columbus, OH

We could not have received better attention nor more sincere interest in our well being had these four men been our own sons. Each one was professional in his role, and we cannot adequately express our gratitude.

Keeping us safe and warm

I'm Kelvin Bell a Proud Ohio State Football Alumni and I would like to express my Thanks to Custom Air for their service regarding the installation of my new home furnace. We are extremely satisfied with the installation, follow-up and overall service provided by your team. I would like to say I will definitely recommend and use Custom Air again. Finally on behalf of my family Thanks for Keeping us Safe and Warm this winter.

Kelvin Bell | Go Bucks! #4 1981-84

Custom Air Heating and Cooling
5.0
2013-03-04T15:37:21-04:00

Kelvin Bell | Go Bucks! #4 1981-84

Kelvin Bell Ohio State Football 1981
I'm Kelvin Bell a Proud Ohio State Football Alumni and I would like to express my Thanks to Custom Air for their service regarding the installation of my new home furnace. We are extremely satisfied with the installation, follow-up and overall service provided by your team. I would like to say I will definitely recommend and use Custom Air again. Finally on behalf of my family Thanks for Keeping us Safe and Warm this winter.

Whole house humidifier with UV light

I've had Custom Air not only service our HVAC system, but have also had a whole-house humidifier with UV light installed. Every interaction has been a positive experience and I recommend your company to everyone I can. Thank you for being a company that the consumer can truly trust to do great work at a fair price with the best employees in the business!

Ruth E. | Columbus, OH

Custom Air Heating and Cooling
5.0
2018-05-03T22:03:36-04:00

Ruth E. | Columbus, OH

I've had Custom Air not only service our HVAC system, but have also had a whole-house humidifier with UV light installed. Every interaction has been a positive experience and I recommend your company to everyone I can. Thank you for being a company that the consumer can truly trust to do great work at a fair price with the best employees in the business!

A big difference in comfort from the old system

Custom Air replaced both my 23 year old AC & Furnace May 2018. Very happy with the install by Sam & Corey. I have been using the new AC and it has made a big difference in comfort from the old system which started to develop a leak. When I requested a quote, Kyle came out and did a complete assessment to make sure that I was getting the proper capacity. I chose Custom Air because they have done a good job servicing my AC...

Ben P. | Columbus, OH

Custom Air Heating and Cooling
5.0
2018-06-26T12:23:24-04:00

Ben P. | Columbus, OH

Custom Air replaced both my 23 year old AC & Furnace May 2018. Very happy with the install by Sam & Corey. I have been using the new AC and it has made a big difference in comfort from the old system which started to develop a leak. When I requested a quote, Kyle came out and did a complete assessment to make sure that I was getting the proper capacity. I chose Custom Air because they have done a good job servicing my AC in the past. I will definitely use Custom Air again.

Fair estimate without heavy sell

I have used Custom Air twice over the years for new heat pump and air handler. Fair estimate without heavy sell, showed up on time, installed units, and cleaned up. Very satisfied.

James G. | Reynoldsburg, OH

Custom Air Heating and Cooling
5.0
2019-03-04T17:04:23-04:00

James G. | Reynoldsburg, OH

I have used Custom Air twice over the years for new heat pump and air handler. Fair estimate without heavy sell, showed up on time, installed units, and cleaned up. Very satisfied.

Cleaned up like it never happened

I couldn't be more pleased with Custom Air. Ty made us feel extremely comfortable with the initial estimate and our decision to select Custom Air. The installers, Ryan and Jake, were outstanding! They arrived right on time. They were completely professional and polite. They were very respectful of my home as they carried in equipment, etc. We had a full furnace and A/C replacement and it was all completed in one day. Ryan and Jake cleaned up after the job and it was like it...

Dawn H. | Columbus, OH

Custom Air Heating and Cooling
5.0
2018-04-28T16:39:53-04:00

Dawn H. | Columbus, OH

I couldn't be more pleased with Custom Air. Ty made us feel extremely comfortable with the initial estimate and our decision to select Custom Air. The installers, Ryan and Jake, were outstanding! They arrived right on time. They were completely professional and polite. They were very respectful of my home as they carried in equipment, etc. We had a full furnace and A/C replacement and it was all completed in one day. Ryan and Jake cleaned up after the job and it was like it never happened. I am recommending Custom Air to everyone I know.
5
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The Custom Air Difference
Custom Air is the trusted Columbus heating & cooling contractor. Leaders in residential and commercial HVAC services, we pride ourselves on our excellent reputation and repeat customers.
  • 42 years Experience - Serving greater Columbus since 1976
  • BBBA+ BBB Rating (Better Business Bureau)
  • Angie’s List - Angie’s List “A” Rated HVAC Contractor
  • 24/7 - Service available 24 hours a day 7 days week
  • Upfront Pricing - No hidden charges, fine print or magic discounts
  • No-Pressure - We treat you like we'd want to be treated.
  • Our People - Courteous, professional service always
  • Screened Employees - Experienced, certified & drug tested
  • Financing Options - We offer flexible financing options
  • Licensed & Insured - Ohio Lic # 21960
  • Extended Warranties - On leading brands we install
  • Local - Owned locally with Columbus & Delaware, Ohio offices
  • Safety Rating - 11 time Safety Award winner
  • Air Quality Experts - Expertise in filtration & air handling quality
  • Best Brands - American Standard, Nest, MitsubishiHoneywell, Goodman, Rheem & Tempstar
  • Engineering - Residential & Commercial HVAC Engineers on staff
  • Respect - Special care to protect your home or business during work
  • Capable - 120+ full time employees, 25 service trucks
  • Training - Continuous employee training & safety classes
  • Licensed refrigeration recovery – 410A refrigerant compliant