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Testimonials

Custom Air became a leading Columbus heating & cooling company by doing what’s right for our customers and our employees. We pride ourselves on our testimonials and our reviews and ratings like our A+ BBB Rating and our Angie’s List “A” Rating. These Columbus, Ohio Heating and Cooling Testimonials are from our actual customers and submitted on our review page here.

5 out of 5 Stars

Fair estimate without heavy sell

I have used Custom Air twice over the years for new heat pump and air handler. Fair estimate without heavy sell, showed up on time, installed units, and cleaned up. Very satisfied.

James G. | Reynoldsburg, OH

Custom Air Heating and Cooling
5
2019-03-04T17:04:23-05:00

James G. | Reynoldsburg, OH

I have used Custom Air twice over the years for new heat pump and air handler. Fair estimate without heavy sell, showed up on time, installed units, and cleaned up. Very satisfied.

Above and beyond the call

Bob Merrick deserves a Gold Star for Customer Service at going above and beyond the call of duty. Not only did he adhere to my strict dictum to wait until noon to start for my new A/C installation, but he stayed one night until after 9:00. I truly appreciate how he bent over backwards to get it done and do it right. You don't get service like that every day nowadays.

Jeri K. | Columbus, OH

Custom Air Heating and Cooling
5
2018-08-29T00:56:16-04:00

Jeri K. | Columbus, OH

Bob Merrick deserves a Gold Star for Customer Service at going above and beyond the call of duty. Not only did he adhere to my strict dictum to wait until noon to start for my new A/C installation, but he stayed one night until after 9:00. I truly appreciate how he bent over backwards to get it done and do it right. You don't get service like that every day nowadays.

Cannot express our gratitude

We could not have received better attention nor more sincere interest in our well being had these four men been our own sons. Each one was professional in his role, and we cannot adequately express our gratitude.

Doug O. | Columbus, OH

Custom Air Heating and Cooling
5
2018-05-10T22:09:48-04:00

Doug O. | Columbus, OH

We could not have received better attention nor more sincere interest in our well being had these four men been our own sons. Each one was professional in his role, and we cannot adequately express our gratitude.

No sticker shock

They showed up on time and were done just before 2:00PM. I worked from home on Friday while they installed it and really didn't have to do anything other than show them where the unit was. I will recommend Custom Air if I hear of anyone looking for an A/C  or Furnace.

Paul J. | Gahanna, OH

Custom Air Heating and Cooling
5
2018-05-17T14:30:43-04:00

Paul J. | Gahanna, OH

They showed up on time and were done just before 2:00PM. I worked from home on Friday while they installed it and really didn't have to do anything other than show them where the unit was. I will recommend Custom Air if I hear of anyone looking for an A/C  or Furnace.

New Rheem AC & Furnace…sooo pleased

I bought a new Rheem A\C and Furnace in May. I am sooo pleased with my purchase. Ty was great from the initial contact. The installers were clean, professional and quick. They took the time and showed me everything that they did as well as walk me through the operation of my new thermostat and explained how everything that was installed worked. I would highly recommend Custom Air to anyone looking for any heating or cooling needs.

Adam R. | Columbus, OH

Custom Air Heating and Cooling
5
2017-08-03T12:53:04-04:00

Adam R. | Columbus, OH

I bought a new Rheem A\C and Furnace in May. I am sooo pleased with my purchase. Ty was great from the initial contact. The installers were clean, professional and quick. They took the time and showed me everything that they did as well as walk me through the operation of my new thermostat and explained how everything that was installed worked. I would highly recommend Custom Air to anyone looking for any heating or cooling needs.

Most pleasant experience I ever had with service people

From the time I received the estimate to the follow-up visit from the Custom Air representative (Scott), it was the most pleasant experience I ever had with service people. I highly recommend them.

Donna W. | Powell, OH

Custom Air Heating and Cooling
5
2019-03-04T17:04:24-05:00

Donna W. | Powell, OH

From the time I received the estimate to the follow-up visit from the Custom Air representative (Scott), it was the most pleasant experience I ever had with service people. I highly recommend them.

Polite and excellent attention

Custom Air installed a new furnace and air conditioner and did an excellent job. Robert and Mike were careful to place drop cloths throughout our foyer and stairs and all the way to the access area and wore shoe covers their entire time. Both were polite and had excellent attention, providing timely updates throughout the job. Robert also had excellent managerial and communication skills in explaining the programmable thermostat and all aspects of the new equipment. We appreciated their professionalism, communication and expertise.

Cathy S. | Dublin, OH

Custom Air Heating and Cooling
5
2018-04-28T16:55:41-04:00

Cathy S. | Dublin, OH

Custom Air installed a new furnace and air conditioner and did an excellent job. Robert and Mike were careful to place drop cloths throughout our foyer and stairs and all the way to the access area and wore shoe covers their entire time. Both were polite and had excellent attention, providing timely updates throughout the job. Robert also had excellent managerial and communication skills in explaining the programmable thermostat and all aspects of the new equipment. We appreciated their professionalism, communication and expertise.

Mini split installation went very smoothly

The installation of my new furnace and mini split went very smoothly! The installers were knowledgeable and efficient. They cleaned up and patched up anything that needed attention. They even helped me with a task or two that wasn't part of the installation. Great service and follow-up afterwards.

Marian W. | Columbus, OH

Custom Air Heating and Cooling
5
2018-06-08T09:42:57-04:00

Marian W. | Columbus, OH

The installation of my new furnace and mini split went very smoothly! The installers were knowledgeable and efficient. They cleaned up and patched up anything that needed attention. They even helped me with a task or two that wasn't part of the installation. Great service and follow-up afterwards.

They take pride in their work

We have used Custom Air for several years now and I’m always amazed at how terrific everyone is! Kind, polite and conscientious! AND they do a great job! How refreshing is that?

Colette R. | Columbus, OH

Custom Air Heating and Cooling
5
2019-01-12T17:12:43-05:00

Colette R. | Columbus, OH

We have used Custom Air for several years now and I’m always amazed at how terrific everyone is! Kind, polite and conscientious! AND they do a great job! How refreshing is that?

I could not be more pleased

Custom Air did a very clean and quick install of my furnace and air air conditioner. The men were professional and neat. The furnace and air looks like it has been there forever. I could not be more pleased.

James O. | Columbus, OH

Custom Air Heating and Cooling
5
2018-04-28T16:16:25-04:00

James O. | Columbus, OH

Custom Air did a very clean and quick install of my furnace and air air conditioner. The men were professional and neat. The furnace and air looks like it has been there forever. I could not be more pleased.

Extremely knowledgable and helpful

We have dealt with a lot of service company's in the past. Dealing with Custom Air was a great pleasure. Every person within the company that we spoke and/or worked with were extremely knowledgable and helpful. We would like to express our appreciation to all of these people for their help.

John B. | Columbus, OH

Custom Air Heating and Cooling
5
2018-05-10T22:04:46-04:00

John B. | Columbus, OH

We have dealt with a lot of service company's in the past. Dealing with Custom Air was a great pleasure. Every person within the company that we spoke and/or worked with were extremely knowledgable and helpful. We would like to express our appreciation to all of these people for their help.

Share my great experience

I wanted to share my great experience with Custom Air. My 13 year old AC was dying a slow death this summer, so I decided to replace it... and MAN am I glad I did! I'm pretty meticulous when it comes to these kinds of things. I got several quotes, asked a lot of questions, did a ton of research, and throughout the entire process Custom Air stayed head and shoulders above the pack. Dave Wuelfing came out, gave me the best price up front...

Martin E. | Columbus, OH

Custom Air Heating and Cooling
5
2018-04-28T14:36:11-04:00

Martin E. | Columbus, OH

I wanted to share my great experience with Custom Air. My 13 year old AC was dying a slow death this summer, so I decided to replace it... and MAN am I glad I did! I'm pretty meticulous when it comes to these kinds of things. I got several quotes, asked a lot of questions, did a ton of research, and throughout the entire process Custom Air stayed head and shoulders above the pack. Dave Wuelfing came out, gave me the best price up front (and ended up being the best quote too), put up with all of my questions, never pressured me, was very responsive, and even put up with me changing my mind at the last minute on which model I wanted. Robert Kendrick and Jake Riley were prompt, professional, and did a great, TIDY install (that's key - some places are sloppy!). Custom Air handled all of the city inspection paperwork, and even helped me with my Energy Savings rebate paperwork. It actually ended up being an enjoyable experience for something I don't generally enjoy (having to replace stuff around the house). I can't recommend these guys enough!

Couldn’t beat Custom Air’s quote

I would STRONGLY recommend Custom Air for any and all of your heating and/or cooling needs here in Columbus! They're a great team of people with a great work ethic, their prices are fair and reasonable, and they certainly made a stressful and unexpected situation far less stressful thanks to their knowledge, expertise and stellar customer service.

James K. | Gahanna, OH

Custom Air Heating and Cooling
5
2018-05-03T21:58:10-04:00

James K. | Gahanna, OH

I would STRONGLY recommend Custom Air for any and all of your heating and/or cooling needs here in Columbus! They're a great team of people with a great work ethic, their prices are fair and reasonable, and they certainly made a stressful and unexpected situation far less stressful thanks to their knowledge, expertise and stellar customer service.

Very pleased with our Custom Air experience

We were very pleased with our Custom Air experience. Scott was our salesman and prepared us for the day of installation. Ryan and Jake, the installers, were efficient, friendly and courteous. They fully explained the operation of the furnace and air conditioner and carefully cleaned up before leaving. We would not hesitate to recommend Custom Air.

G. Stehle | Gahanna, OH

Custom Air Heating and Cooling
5
2018-04-28T16:10:56-04:00

G. Stehle | Gahanna, OH

We were very pleased with our Custom Air experience. Scott was our salesman and prepared us for the day of installation. Ryan and Jake, the installers, were efficient, friendly and courteous. They fully explained the operation of the furnace and air conditioner and carefully cleaned up before leaving. We would not hesitate to recommend Custom Air.

Spring Inspection Air Conditioners

Your service technician Andy Bohlander did an excellent job on my two air conditioners as part of the Spring inspection. He also taught me some things that would further make them run more efficient.

Gus P. | Powell, Ohio

Custom Air Heating and Cooling
5
2018-04-28T15:49:31-04:00

Gus P. | Powell, Ohio

Your service technician Andy Bohlander did an excellent job on my two air conditioners as part of the Spring inspection. He also taught me some things that would further make them run more efficient.

Cleaned up like it never happened

I couldn't be more pleased with Custom Air. Ty made us feel extremely comfortable with the initial estimate and our decision to select Custom Air. The installers, Ryan and Jake, were outstanding! They arrived right on time. They were completely professional and polite. They were very respectful of my home as they carried in equipment, etc. We had a full furnace and A/C replacement and it was all completed in one day. Ryan and Jake cleaned up after the job and it was like it...

Dawn H. | Columbus, OH

Custom Air Heating and Cooling
5
2018-04-28T16:39:53-04:00

Dawn H. | Columbus, OH

I couldn't be more pleased with Custom Air. Ty made us feel extremely comfortable with the initial estimate and our decision to select Custom Air. The installers, Ryan and Jake, were outstanding! They arrived right on time. They were completely professional and polite. They were very respectful of my home as they carried in equipment, etc. We had a full furnace and A/C replacement and it was all completed in one day. Ryan and Jake cleaned up after the job and it was like it never happened. I am recommending Custom Air to everyone I know.
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Custom Air Heating and Cooling

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The Custom Air Difference

Custom Air is the trusted Columbus heating & cooling contractor. We are one of the largest residential and commercial HVAC companies in the Columbus area. We pride ourselves on our excellent reputation and repeat customers.

  • 43 years Experience - Serving greater Columbus since 1976
  • Safety Rating - 11 time Safety Award winner
  • Locally Owned - Offices in Columbus & Delaware, Ohio
  • BBBA+ BBB Rating (Better Business Bureau)
  • Angie’s List - Angie’s List “A” Rated HVAC Contractor
  • People - Employees that are courteous, professional and honest
  • Drug Free Workplace
  • 24/7 - Service available 24 hours a day 7 days week
  • Upfront Pricing - No hidden charges or fine print
  • No-Pressure - We treat you like we'd want to be treated.
  • Screened Employees - 125+ full time employees. Experienced, certified & drug tested.
  • Financing Options - We offer flexible financing options
  • Licensed & Insured - Ohio Lic # 21960
  • Extended Warranties - On leading brands we install
  • Air Quality Experts - Expertise in filtration & air handling quality
  • Best Brands - American Standard, Nest, MitsubishiHoneywell, Goodman, Rheem & Tempstar
  • Engineering - Residential & Commercial HVAC Engineers on staff
  • Respect - Special care to protect your home or business during work
  • Training - Continuous employee training & safety classes
  • Licensed refrigeration recovery – 410A refrigerant compliant
  • Prepared - 25 service trucks