No heat furnace resolved in less than 24 hrs

Location: Pickerington, OH

Customer’s Issue: A couple that had recently moved into their newly purchased home, experienced a “No Heat” situation and contacted our Service Department with the hope that the furnace could be quickly repaired. They knew the furnace was in bad shape when they bought the home, but were hoping they could make it through the winter. Unfortunately, their furnace quit working on a mid-January evening, when the outdoor temperature was in the single digits.

What We Found: Upon inspecting the furnace, especially after removing the access doors, we realized that this furnace was in very poor condition. The previous owner had not kept up with the maintenance of the heating cooling system. The drain on the air conditioning coil, located above the furnace, had plugged up quite some time ago, and water had overflowed into the furnace, for what appeared to be, years. Given the condition of the furnace, the only safe option was to replace the furnace.

The pictures below show the poor condition of the existing furnace.

Poor Furnace Condition
Rusty Furnace
Rusty Furnace

Our Solution: Given the outdoor temperatures, our customer being in a “no heat” situation, and it being late in the evening, our Service Technician made a call to one of our Comfort Consultants and they quickly worked up a proposal with the customer for a new, high efficiency gas furnace. The customer agreed to have the furnace replaced and we took the necessary measurements needed for the new ductwork and materials.

The following morning, our sheet metal shop custom built the necessary ductwork and our installation crew picked up the replacement furnace, all of the necessary materials, and returned to the customer’s home.

Our installation crew installed the new furnace and necessary ductwork, corrected the air conditioning coil drain problem and performed a complete start up and check out of the new furnace. We had the customer’s heat back on, that afternoon, less than 24 hrs from the time they had first contacted us.

Pictures of the old and new furnaces and the completed furnace installation. 


The Finished Product: The couple now have peace of mind, knowing they have a professionally installed gas furnace, that is operating exactly as designed. They can also take comfort in knowing the new furnace is covered by a ten year parts warranty and a life time warranty on the heat exchanger.

Properly maintained, the new furnace will provide them with years of safe, reliable and worry free comfort. Our customer will also save money on their utility bill with the new, higher efficiency, gas furnace.

Our customer was very appreciative of our efforts in helping them get their heat back on so quickly and was equally impressed with the quality of our work, how clean we kept their home throughout the process and the professionalism of everyone they met from our company. I am glad we could help them resolve their issue.

Completed installation
Completed installation
The Custom Air Difference

Custom Air is the trusted Columbus heating & cooling contractor. We are one of the largest residential and commercial HVAC companies in the Columbus area. We pride ourselves on our excellent reputation and repeat customers.

  • 46 years Experience - Serving greater Columbus since 1976
  • Safety Rating - 11 time Safety Award winner
  • Locally Owned - Offices in Columbus & Delaware, Ohio
  • BBBA+ BBB Rating (Better Business Bureau)
  • Angie’s List - Angie’s List “A” Rated HVAC Contractor
  • People - Employees that are courteous, professional and honest
  • Drug Free Workplace
  • 24/7 - Service available 24 hours a day 7 days week
  • Upfront Pricing - No hidden charges or fine print
  • No-Pressure - We treat you like we'd want to be treated.
  • Screened Employees - 125+ full time employees. Experienced, certified & drug tested.
  • Financing Options - We offer flexible financing options
  • Licensed & Insured - Ohio Lic # 21960
  • Extended Warranties - On leading brands we install
  • Air Quality Experts - Expertise in filtration & air handling quality
  • Best Brands - American Standard, Nest, MitsubishiHoneywell, Goodman, Rheem & Tempstar
  • Engineering - Residential & Commercial HVAC Engineers on staff
  • Respect - Special care to protect your home or business during work
  • Training - Continuous employee training & safety classes
  • Licensed refrigeration recovery – 410A refrigerant compliant
  • Prepared - 25 service trucks

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