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Above and beyond the call

Above and beyond the call

Bob Merrick deserves a Gold Star for Customer Service at going above and beyond the call of duty. Not only did he adhere to my strict dictum to wait until noon to start for my new A/C installation, but he stayed one night until after 9:00 to try to complete it. It got so late and so dark he had to call it quits until he could check things in the daylight. I truly appreciate how he bent over backwards to get it done and do it right. You don't get service like that every day nowadays. Thank Bob with whatever corporate policy allows. Because I'm already spreading the word to other people I know who own big old houses that might be in line for an A/C upgrade.

Jeri K. | Columbus, OH

Custom Air Heating and Cooling
5
2018-08-29T00:56:16-04:00

Jeri K. | Columbus, OH

Bob Merrick deserves a Gold Star for Customer Service at going above and beyond the call of duty. Not only did he adhere to my strict dictum to wait until noon to start for my new A/C installation, but he stayed one night until after 9:00. I truly appreciate how he bent over backwards to get it done and do it right. You don't get service like that every day nowadays.
The Custom Air Difference
Custom Air is the trusted Columbus heating & cooling contractor. Leaders in residential and commercial HVAC services, we pride ourselves on our excellent reputation and repeat customers.
  • 42 years Experience - Serving greater Columbus since 1976
  • BBBA+ BBB Rating (Better Business Bureau)
  • Angie’s List - Angie’s List “A” Rated HVAC Contractor
  • 24/7 - Service available 24 hours a day 7 days week
  • Upfront Pricing - No hidden charges, fine print or magic discounts
  • No-Pressure - We treat you like we'd want to be treated.
  • Our People - Courteous, professional service always
  • Screened Employees - Experienced, certified & drug tested
  • Financing Options - We offer flexible financing options
  • Licensed & Insured - Ohio Lic # 21960
  • Extended Warranties - On leading brands we install
  • Local - Owned locally with Columbus & Delaware, Ohio offices
  • Safety Rating - 11 time Safety Award winner
  • Air Quality Experts - Expertise in filtration & air handling quality
  • Best Brands - American Standard, Nest, MitsubishiHoneywell, Goodman, Rheem & Tempstar
  • Engineering - Residential & Commercial HVAC Engineers on staff
  • Respect - Special care to protect your home or business during work
  • Capable - 120+ full time employees, 25 service trucks
  • Training - Continuous employee training & safety classes
  • Licensed refrigeration recovery – 410A refrigerant compliant