See what your neighbors say about us.
17:27 16 Jan 22
We had a new furnace installed Prompt service as replaced furnace in mid winter!! Installation team. Corey and Mike courteous efficient knowledgeable EXCELLENT SERVICE. very happy with all
20:42 06 Dec 21
We have used Custom Air for our heating and air conditioning needs for 25 years. We recently replaced our 25 year old Trane system with American Standard equipment. The installation by Jake and Bolten went smoothly.
18:01 23 Nov 21
These folks installed our 3 central heating and cooling systems…..excellent work, and they stand behind it…..
14:51 19 Nov 21
Service call on our 20 year old Rheem heat pump handled by Greg who found that the compressor no longer functioned. We needed to replace the heat pump/furnace and related components. Pete in sales department promptly met with us and presented a detailed proposal regarding units from different... manufacturers. Wselected a new Rheem system as the old system had been a workhorse for us with few service issues over 20 years. The new system was installed by the talented crew of Jake and Bolton. They were exceptional in their attention to detail and clearly explained all of the features and settings to us. I highly recommend Custom Air. Customer service is exemplary.read more
22:16 12 Nov 21
Easy, professional and so very nice. A+ will never use anyone else!
19:06 12 Nov 21
These folks are the very best for installation and maintenance. O.J. Jackson and his cohort were here for the regular furnace inspection yesterday, and I have nothing but the highest compliments for these gentlemen! This company has served me extremely well for many years!!!
00:18 03 Nov 21
CA's office staff and field technicians are always responsive, prompt and friendly. They never disappoint!
18:49 02 Nov 21
Excellent staff and did a great job with cleanup!!!
09:56 29 Oct 21
Really appreciated the timely service and the service person. He can and was respectful of my home, answered questions, gave me best worst case scenarios....
16:38 28 Oct 21
We had our 25 year old GeoThermal Water-Furnace replaced with a new model. Cory, Sam, and Mike did a great job, and the new Water-Furnace is so quiet we can't believe it. These are great people to work with.
13:39 22 Oct 21
Very professional quote and install. Techs were efficient, organized and knowledgeable. Great experience.
23:56 18 Oct 21
Great courteous service from Corey and Mike. They explained everything well. Left the place perfectly clean. Overall a very positive experience
17:04 04 Oct 21
Very quick and easy to do busy with high quality throughout!!
23:17 22 Sep 21
The over all service was excellent. Mike in the the service dept was very helpful in explaining what would be done and the service plan. Scott the service technician was just great with furance maintance, installation of our new thermostat to setting us up on line.
19:17 18 Sep 21
We have used Custom Air for over 25 years. We attribute annual routine maintenance through CA with the unusually long life span of our A/C system (35 years old). When the system was no longer cooling, we called CA and our favorite service tech (Tim R) was dispatched within a few hours. After... diagnosing the problem, he advised to have a new system, given the age and the cost of the repair. A salesperson arrived promptly the next morning (Scott G), and provided information on a new system that would meet our cooling needs and budget. Much to our surprise, Scott called later that afternoon to let us know the system we selected was in stock AND an installer available for the following morning! The installer (Ryan B) arrived at 8:30am and we were signing the charge slip at 1:30pm. In essence, we had a system failure and a new system installed all within 48 hours. The true test of a stellar company is how they react when things go wrong. Having no working A/C when temps are in the 80's is no fun. The inter-departmental communication between service, sales and installation were excellent, resulting in a very satisfied customer.read more
21:04 15 Sep 21
Technician specialist Amanda serviced my unit a few days ago and did an outstanding job. Amanda new her stuff and did a thorough troubleshoot to find the problem and fix it. Amanda told me what she was doing every step of the way. She solved the problem and fixed it. Great work ethic. I bought... the Train unit in 1995 from Custom Air.read more
21:49 13 Sep 21
I have been fighting with my Hvac system for a couple years and I gave up and called around to get estimates knowing our furnace and AC needed replaced. Custom Air was the most professional company I could have asked for.Scott H came out to give us an estimate and actually spent the time to... calculate exactly what size system I needed and answered all our questions completely and throughly. We were even able to downsize our furnace with a more efficient one, and add a heat pump/AC unit to save on propane. The installers, Corey S, Jake R, and Bolten J arrived on time and were very professional and worked very well together. I complimented them about them having a great crew noticing how flawlessly they worked together and learned that they don’t normally work together. I never would have guessed if they hadn’t told me. I will definitely call them if I ever need to and recommend them highly. The other companies didn’t even come close to Custom Air’s professionalism.read more
21:46 09 Sep 21
I always use Custom Air for all my HVAC needs. They are professional, thorough and professional. I will use them to service all my units!
16:49 26 Aug 21
They arrived on time. Cleaned up everything before leaving job site. Explained the system to me. They were very professional.
01:21 18 Aug 21
Austin was amazing, he provided excellent service and went above and beyond.
12:33 17 Aug 21
Our A/C stopped working. We called Custom Air on Tuesday afternoon. A service technician came to check it out early Wednesday morning. It was determined that our 19 year old unit needed replaced. A sales technician came the same day at noon and went over all our options and prices with us that best... fit our needs for our square footage. Our new A/C was installed and working the following Monday. We received a discount for being a repeat customer. Custom Air had replaces our furnace a feed years ago and checked out our A/C too. At the time they determined it was working good and we didn't need to spend the money on a new then. It was great honest service and gave us a few more years without spending money on the new unit. The service technicians were knowledgeable and very efficient. We would highly recommend Custom Air Conditioning to anyone needing any kind of service or new air conditioner or furnace. We are very satisfied!read more
04:54 08 Aug 21
Cleaned coils and had AC running smoothly. Prompt service and double checks everything before leaving. Will always call them fast service and reasonable prices.
19:37 05 Aug 21
Very professional experience and clean Sam and Mike were AWESOME. I will and already have refer them to anyone who might need any of there services..Not to mention the best price that the other 4 companies i got quotes from... Thank you very much...
18:48 26 Jul 21
They did a great job replacing our air conditioner. They were very responsive to our call. They came to our house and went over several options to replace the unit. After we selected the option, they schedule to replace the unit within a few days. They installation team showed up on time and did a... great job replacing itread more
17:59 26 Jul 21
Ryan & Justin did an awesome job installing our new HVAC system. They were here on time and got right to work removing our 24 year old system. They were very conscious of keeping our home clean. They explained the new system and answered any questions we had. They cleaned up and hauled away the... old HVAC. The new system is working well without any issues. We would definitely use Custom Air again and recommend them to others!!read more
15:59 23 Jul 21
Great experience with Custom Air. I worked with Chris on a quote to replace my 27 year old AC and furnace. Was offered many options and received the guidance I need from Chris. Very knowledgeable.The installers arrived right on time and walked me thru the process. I could tell right away Ryan and... Justin were experienced and took pride in their work. Very personable as well.They ended up moving the location of the air conditioner to the side of the house at no extra charge which made me really happy because it was an eye sore before in my patio.Once the finished they went over all the things they installed and took their time with all my questions. They are a great team. Couldn’t be happier.Scottread more
17:50 16 Jul 21
Custom Air installed a new HVAC system at my home. They sent someone to my house the day I called for a quote, and the sales rep, Pete, was extremely helpful and responsive. He was honest about what features I did and did not need and helped me choose the best system for my home. Later, when my... first equipment choice was unavailable from the factory, he worked to get me an excellent alternate equipment. He also scheduled the installed in a reasonable time-frame.The install team (Corey S and Jake R) was friendly, professional, and helped me understand differences between my old and new system. They showed up on time, were mindful of my home, and did the job relatively quickly. I would be happy to have them come back anytime to do maintenance work.Overall, I am happy with the cost of the job and the quality of work and would recommend Custom Air to any of my friends in the Columbus area.read more
19:18 14 Jul 21
This company was recommended by a friend when needing to replace a failing 35 year old furnace/ac system. From first contact, all the employees were wonderful. Scott came to our home, answered all our questions and provided several options for a new system. No pressure to sale, just the information... we needed to make an informed decision (he encouraged us to talk to other companies to compare products!). A week later after talking to other companies, we chose CA and contacted Scott who took care of everything. Sam and Mike arrived on time and didn’t stop till our system was installed, totally ignoring the rain and 90 degree temperatures. They clearly had a work routine down and jumped right in (never saw them take a break in the 8 hours they were here). They took pride in their work and went above and beyond to make sure our systems were installed properly and that we knew how to work our new digital thermostat. We are very happy with our new system and this company. They were honest with old fashioned values about what we needed and didn’t need, treated us like family. Highly recommend!(I have no connection to this company for this review other then being a happy customer! )read more
10:06 13 Jul 21
Does a fabulous job, new furnace & AC install Trane efficiency brand, and yearly maintenance servicing. Affordable and salesperson honest and tries to find you the best deal.
19:07 09 Jul 21
My HVAC system needed replaced and the folks at Custom Air did a great job for me.
19:07 06 Jul 21
Scott provided very thorough information that allowed me to.make an easy decision to go with Custom Air after checking with two other well known companies. He answered all my questions and provided three options that would meet my needs and budget.Jake and Bolton were the installers who arrived... on time, were friendly and very professional. They were very careful inside my home and in my flower bed. There were no materials or debris left behind. The guys showed me the new HVAC units and demonstrated how to use my new thermostat.I've already recommended Custom Air to a couple of neighbors! Thanks for an overall outstanding experience.read more
10:55 06 Jul 21
You will not be disappointed using Custom Air! From the first phone call to Makenzie, to Joe that diagnosed my problem, to Scott who explained all of my options, to Ben who found me a spot in the schedule, and to Corey and Sam who hooked up my new AC and thermostat, showed me how to program it and... the easy maintenance needed. The professionalism was top notch! They are all so knowledgeable and will take the time to answer any and all questions. I HIGHLY recommend this company for all of your heating and cooling needs!read more
15:29 04 Jul 21
From Makenzie who answered my call, to Joe who diagnosed my problem, to Scott who explained all of my options, to Ben who got me on the schedule and...
19:40 30 Jun 21
Today was my first experience with Custom Air. They were recommended by a friend. Our AC went out this week. They immediately followed up and got me scheduled in a timely manner. Bill the technician was professional, courteous and thorough and did a great job of explaining the issue to me. And... before I knew it the AC was up and running.read more
13:49 29 Jun 21
I’ve used this company for 15 plus years. There aren’t enough words to describe them. From first phone call until completion, absolute perfection.
20:26 15 Jun 21
The company was great to work with from start to finish. They had a good price, good warranty and everyone is top notch. Have already recommended them to other people. I had my AC installed yesterday and the city passed the inspection today.
23:23 14 Jun 21
Professional...replaced my AC system in one day...
22:28 14 Jun 21
Fair pricing, didn't try and highball you on the estimate and then lower the price by thousands like Atlas Butler did. They were very professional and laid all the proper floor coverings down and wore shoe coverings to protect carpet.
13:30 07 Jun 21
Since many of the owners in my area use CA for installation and maintenance, I decided to make a switch when it was obvious that I needed to replace my original furnace and AC. From making an appointment, to the CA sales representative and the hard working installers, I have been very pleased... with the service I have received this far!read more
22:21 05 Jun 21
I’ve been a Custom Air customer for over 10 years. They have installed multiple a/c systems, whole house dehumidifiers and furnaces in our house. I’ve always been impressed with the quality and professionalism of their technicians, and just as important to me, when there have been unexpected... problems, Custom Air’s responsiveness has been tremendous. One of our whole house dehumidifiers just died, and within 1 day of this happening, Custom Air got the manufacturer to cover a replacement unit under warranty, and had Cory and Mike out to the house to install the replacement. They are just fantastic to work with.read more
23:37 31 May 21
We went with Custom Air because they had the best combination of price, efficiency, and quality for a new heat pump system. The installers, Corey and Jordan, were very professional and personable. They were very knowledgeable and seemed to know exactly what they were doing and did a great job... installing our new heat pump system. Everything looks neatly and precisely installed, right down to the seal around the seams of the basement unit. We really appreciate the good job they did!read more
19:24 18 May 21
The employees are courteous and professional. Pete Bonzo came on time to give me a quote on a new system. There was no high pressure sales involved. He gave me a quote and plenty of time to look it over and decide.Today Justin and Ryan came to install my new system. They were on time and... respectful of me and my property. They were available for any questions I had and when job completed, they cleaned up any debris.read more
01:06 18 May 21
Purchased new furnace. Only reason not five star was the new furnace had a defective part- not their fault and they quickly corrected situation. Quote...
21:11 11 May 21
Cory S and Ryan P were very professional, courteous, safe and efficient. They explained everything about the furnace and it’s functions. Would highly recommend Custom Air for all your heating and cooling needs.
Melissa Lincoln Richwine
19:35 11 May 21
The technicians are great, they do what they say they’ll do, and they’re always on time.
13:12 12 Apr 21
Our AC unit went out recently and prior to having Custom Air, had another "reputable" local company out to look at the unit. They first told us the unit...
19:24 09 Apr 21
It was time for us to replace our entire HVAC system so we got quotes from a few different companies. All quotes were comparable so it came down to the interactions with the companies themselves. Chris H from Custom Air came out to give us a quote. He was on time, took time to listen to what we... were interested in, and also answered questions we had. He provided us with his cell number to call him directly with any follow up questions instead of calling back into the main company number. Chris H was very responsive to all questions and would provide quote updates within 30 minutes of requesting changes.Once we finalized on the quote installation was scheduled for the following week. Justin K, Ryan B, and Corey S arrived to remove the old system and install the new. They were on time, very professional, and kept the work site clean. They walked us through the new system once it was installed and answered all our questions.I highly recommend Custom Air.read more
17:23 26 Mar 21
Custom Air replaced my AC & Furnace in 2010 - beautiful job, and I didn't think ductwork and sheet metal could be so pretty. They have done the preventative maintenance - ZERO PROBLEMS!VERY reasonable price for their quality of work. Don't think of calling anybody else.
15:19 22 Feb 21
Quick and courteous, Technicians are professional and we are thankful for great service
15:57 14 Feb 21
Thank you for the great job, I love my new furnace! Scott Haring proposed 4 choices and price ranges to replace my old Lennox furnace including choices from American Standard, Goodman and Tempstar brands. I decided on a 96% efficient Goodman Furnace because of the unusually long warranty period of... 10 years covering parts and LABOR.I was very impressed with the way I was treated throughout the entire process. Your team was friendly, punctual, conscientious and thoroughly cleaned up after the installation. I highly recommend Custom Air, you get the whole package—great product choices and installation from a name you can trust.read more
19:11 07 Feb 21
Came very quickly on Super bowl Sunday to reset the furnace and get it to stop fighting with the thermostat. Very impressed with quality service and very nice, knowledgeable, and polite.
Anne Campbell Garcia
21:16 27 Jan 21
I highly recommend Custom Air Conditioning and Heating! I have been using them for several years now for my condo and have always been more than satisfied with their work. I use their yearly Service Plan to have my furnace and air conditioner checked at the beginning of the season so I don’t have... problems during the year. The service men have always been polite, friendly and knowledgeable about what they were there to do. I recently had a complicated problem with a new furnace and they spent several hours at my home until they came up with the solution to my problem!read more
13:36 27 Jan 21
I highly recommend Custom Air Conditioning and Heating! I have been using them for several years now for my condo and have always been more than satisfied...
11:04 11 Jan 21
Nobody like a it when their furnace goes down, as mine did early Sunday morning, especially when the temp is 27 degrees outside. But the Custom Air team has...
10:22 06 Oct 20
Outstanding company to work with. The Salesperson that came to our house was very personable and knowledgeable about ductless A/c heat pump units. Very...
17:16 17 Aug 20
On time, efficient, pleasant and all around great! I'd been without air for three weeks. The estimator came the day after I called. He checked everything...
Susan Hammond Long
15:08 07 Aug 20
Wonderful experience! The men were very knowledgeable in putting both the airconditioner and furnace in. Extremely friendly!
Amanda Slevin Daugert
15:09 06 Aug 20
Would def give custom air 5 stars, they went above and beyond to make sure our air conditioning needs were met. Pete and everyone we worked with were great!!!
Emily Croft Schneider
14:21 29 Jul 20
They were wonderful. Clean and very professional when installing our new AC/furnace
13:14 10 Jul 20
The guys that did the work were great .
15:34 23 Jun 20
Very impressed with the service, Dan Sherry and Greg Childress did a great job. I will definitely recommend to anyone who needs service or needs a whole new system like We did.
18:38 05 Jun 20
Chris was no pressure and very informative on the sale of the unit!! Jake and Jordan have been nothing but polite and professional and it’s HOT outside (for install) thank you Custom Air!!
04:48 02 Mar 20
My furnace had been acting a little weird, inconsistent, but would turn on for short periods and then turn off. I assumed it needed cleaning because I had...
05:13 27 Feb 20
Fast service. Very Professional.
12:07 18 Feb 20
Custom Air just installed a heating and air conditioning unit in my home. Ryan and Sam were both so polite, made sure they didn't track dirt in, and always...
18:52 30 Jan 20
We have been working with Custom Air for all of our Turn-Key Projects for several years and have had an exceptional experience every time. From our initial collaboration with Ty Gates through the install and Service, Custom Air Always delivers on timing, quality, and workmanship!
18:01 14 Dec 19
Our experience with Custom Air was top notch. Everyone was very professional and courteous. Could not recommend them more!
23:50 19 Nov 19
We are in the process of remodeling our new home and needed to replace the furnace and central air in it. Chris came out for the initial estimate and was on time, professional, and took the time to go over several options with us. When we had the new system install Chris also did the installation... along with Jacob. They were both great. Very friendly, completed the installation efficiently and explained how the system worked in an easy to understand manner. We were highly satisfied with our experience.read more
15:27 04 Oct 19
A wonderful company with great technicians, customer service representatives and leaders! Words that reflect Custom Air are honest, thoughtful and very skilled.Thank you!
13:54 19 Sep 19
Amazing in every way. Quick to respond, knowledgeable, friendly, professional. Every step from maintenance to purchasing a new unit to installing the unit was a good experience. I highly recommend this company. They take the sting out dealing with a failing AC system.
18:37 04 Aug 19
After being told by our "usual" heating/cooling company that we've used for years that they couldn't get to us for 2 weeks when our A/C decided to stop...
10:12 11 Jun 19
Custom Air was able to solve a problem with our AC and our warranty that was above and beyond what most contractors would attempt. A special thanks to...
18:21 18 May 19
Tim, the serviceman who came here was so nice and honest. Another well known company had told us the motor was out. They quoted $1,000. They also tried to sell my husband a new furnace. It would have been over $10,000. I said no and called this company. On a Saturday, call and repair totaled... $98.00. Thank you for being honest and getting here quickly.read more
08:13 05 Mar 19
Best customer service I have ever experienced with a company! Tim was very knowledgeable and was able to give great tips and advice on my furnace!!! I will...
Lori Landon Vance
20:44 05 Jan 19
Josh Reed installed new unit in our home and he was very knowledgeable and willing to address our needs. We were very happy with the value and service we received from Custom Air.
Lisa Huggins Clay
20:34 16 May 18
Reliable, efficient, and fair pricing. I love my new HVAC system!
00:36 21 Dec 17
My experience with Custom Air has been excellent. It all started with Kyle coming out to the house to determine the furnace that best fits my needs. He explained the process of installation so that I would know what to expect. Afterwards, he followed up to schedule the installation. The crew... (Sam, Corey and one other gentleman) showed up on time the day of installation. Actually, they were a little early. They were very professional and polite. They put down tarps on the floor so they would not track through the house and wore booties whenever they stepped on the carpet. They explained each step to me so I would know what to expect next. They removed the old furnace, installed the new one and cleaned up in a lot less time than expected. They performed many tests and found that I wasn't getting enough return air. So, they went all over the house to adjust all vents until the return air came out at the perfect level according to the tests. Now my furnace is working great. It is warming perfectly and it is a lot quieter than the old one. Afterwards, Bonnie gave me a follow up phone call to make sure that everything was working perfectly. And it is. I couldn't be happier with the way this company treated me and with the professional installation of my furnace. I would highly recommend them to anybody needing HVAC services.read more
17:50 13 Dec 17
Thank you Custom Air!! My house is SO warm now!!! Thanks to Ty and all the installers for their hard work installing my new HVAC system!2 days after the install was complete, there was a small leak coming from the newly installed humidifier and they had someone there right away to fix it. The... technician even discovered a defective part within the humidifier and ordered the replacement part on the spot. Everyone has been great to work with, I definitely recommend Custom Air!read more
07:37 23 Oct 17
Received a call today from Bonnie.I guess my request for a estimate had somehow slipped thru the cracks.She apologized and said that's not the way she or...
19:46 22 Sep 17
I truly love this company! Customer service, technician knowledge and reasonable prices. Thank you very much!!!
18:37 17 Aug 17
When our air went out on the hottest day of the year, Custom Air was prompt in providing excellent service. Our technician, Chuck, was very informative and was helpful in explaining what was wrong. He addressed the immediate needs as well as explained potential future needs. He was never pushy,... very personable, and knowledgeable.read more
Karen Ellis Dallas
16:16 16 Aug 17
Custom Air has the best service department of any company I've ever worked with (not just HVAC companies). The service is quick and the people who come to the house are so friendly and professional. I would recommend you to anyone!
Sandy Johnson Robertson
15:57 13 Jun 17
Thanks to Custom Air and Joe for the great service today! I highly recommend this company.
Killeen Thomas Hinkle
20:55 15 May 17
Excellent customer service, they say what they mean and do what they say. I have never had to wait more than a few hours (not days) for service with a 30-minute window. Thanks CA!
14:58 22 Nov 16
Custom Air came out promptly after the service call was placed and resolved an issue with my propane furnace/thermostat which allowed my wife and I to keep our newborn baby cozy in his new home! Our serviceman, Scott, was a class act and extremely professional. Thank you.
Christine Sepe McGlumphy
18:30 17 Nov 16
I just had my furnace and air conditioning replaced by Custom Air and Robert, Sam and Austin were amazing. My units were almost thirty years old and for ten of those years, Greg ,the technician, faithfully kept everything going but it was time.Scott Haring is the man you want if you need someone... to give you a fair price, answer all your questions and give you good advice. Robert, Sam and Austin came in and laid drop cloths from front door to basement. They did not leave so much as a speck of dirt on the floor and it is the cleanest it's ever been!I am so impressed. Thank you for a great job!!!!read more
10:28 06 Jul 16
Our Air Conditioner stopped working. We tried to live with it for a few weeks, but realized a fix was needed. We called a service provider and they...
08:49 26 Apr 16
Custom Air installed a Trane HVAC (with air filter, humidifier, UV light) and a Mitsubishi Mini Split. My neighbor, a retired engineer, was right on the...
Mary Logan So
02:16 27 Dec 15
Going into Thanksgiving, we received the rude awakening of a 19-year old furnace giving out. We weren't happy since we figured that the furnace would need replaced, but the one thing we were sure of was that the only company we would trust in this purchase was Custom Air Conditioning and Heating.... We called for an appointment with the Service Department first to confirm that the unit was not worth replacing, and when we made the decision that the repair would only be a short-term fix, we were pleasantly surprised by Cameron, the sales representative. He spent time learning how we use the house and calculated the load capacity needs. He provided a wealth of education about heating and air conditioning units and gave us four options to consider. We were comfortable with the education we received to select the unit right for our house. And the installation couldn't have been easier. The techs were polite, courteous and actually quite fun. They taught us how to use the system, where to replace filters, and how to download the app to use while we were away. They cleaned up and it was like they were never there. That night, warm air pumped throughout the house, and we have been delighted ever since. We highly recommend Custom Air and couldn't imagine using anyone else.Sincerely,Happy customers Wai and Mary Logan Soread more
Tara Baker Perfect
21:47 17 Nov 15
Custom Air did a wonderful job installing my new energy efficient furnace. My old system of 18 years was on the brink of needing major repairs so I opted for a new 97% efficient furnace and the cost was right where I expected to pay. No hassles on rebates as they took care of all that and took... the cost of my price. Installation was clean and fast. I will be a repeat custom for all service calls with my heating and AC.read more
14:30 10 Apr 15
Excellent customer service - from ordering to completing!! Had our unit checked yesterday and had super great service!!!! Appreciate the ethics and honesty.
14:39 16 Dec 14
I just want to say thank you for amazing service starting with customer service on the phone to the technician that came out to do maintenance on our furnace. Scott's professionalism, knowledge of product and service is worth 10 stars. Thank you.
23:10 10 Jun 13
I can't say enough good things about Dave, Randy, Rod, Mark and Darrin! Everyone was great to work with and they went above and beyond in fixing our leaky coil and assorted issues. I strongly recommend Custom Air!
We hope to earn your trust too!