Heating & Cooling Reviews

Columbus Heating & Cooling Reviews for Custom Air from your neighbors.

See what your neighbors say about us.

Our Columbus air conditioning & furnace reviews tell our story well. Call us anytime at (614) 552-4822 or use our contact form for a free estimate or to schedule service.

Tim Jones
Tim Jones
1708984500
efficient, courteous, helpful, mature. I will definitely use them again
OJ Jackson
Donna Clayton
Donna Clayton
1708014691
OJ Jackson was very efficient and polite. He was in and out quickly! I feel confident in his service. He is the best
Lori Conkle
Lori Conkle
1707600037
Customer Air is a phenomenal company. They are dependable, professional, and have serviced our heating and cooling unit for over 10 years.
OJ provided great, courteous service!
C S
C S
1707313758
Great service by OJ! Thanks!!
Barbara Dunlap
Barbara Dunlap
1707240674
OJ did a fantastic job looking at the furnace and explaining what’s going on.
OJ Jackson came to do our preventative maintenance on our furnace this morning! He was very kind and patient with my barking dogs, and very helpful in explaining the process. Quick, easy and helpful!
joseph knapik
joseph knapik
1707234050
I have been a customer of of this company for many years now. I have always received exceptional customer service and consumate professionals. I highly recommend them to any and all consumers.
JJ Gorski
JJ Gorski
1707144636
OJ was the repair rep, he was curious, informative, and a pleasure to talk with.
George Hunter
George Hunter
1706904290
Both technicians were prompt, polite and professional. I'm very happy with the service.
Kenna Huish
Kenna Huish
1706809355
OJ was amazing!!!
Jim Morrison
Jim Morrison
1706717566
OJ arrived promptly on time, did an excellent job with my heating inspection, educated me about what he was doing along the way and was very personable and pleasant in his work ethic.
A Ve
A Ve
1706641921
OJ was very helpful and a great educator.
Erin Manges
Erin Manges
1706629604
Great service. Explained everything. Only reason not 5 stars is because they were a half hour late.
Darrick Klamut
Darrick Klamut
1706545989
OJ Jackson is the man.
Paul Szymanski
Paul Szymanski
1706285109
OJ Jackson with Custom Air was great. Diligent, knowledgeable and friendly,
Cathy T
Cathy T
1706278716
Oj was awesome. Efficient, friendly, professional.edit: second visit still great service!
Craig Smith
Craig Smith
1706221461
Custom Air, one word ..Integrity. Custom Air was professional and pleasant for which to work, from sales to installers to repair techs. After five bids from another companies, I had Custom Air install a mini split system in our condo. Once installed, the unit had some factory detects, which is... rare, but it happens. Custom Air relentlessly work on the unit until it was working properly. It was a long process to find what was defected, but Custom Air would not give up. Custom Air continuously kept me updated on the progress, including a personal visit from upper management to ensure us that Custom Air takes care of their customers, and they do! I have been on the construction industry for over 40 years, I have dealt with hundreds of contractors, I have never had a contractor respond as well as Custom Air. Five Stars!read more
Kevin Pietzsch
Kevin Pietzsch
1706197256
Great maintenance service done by technician OJ Jackson! I’ve been using these guys for years and have always been impressed with their professionalism.
Brock Leonti
Brock Leonti
1706190860
Always on time and comprehensive.
Amanda is awesome! Very knowledgeable, patient, and kind. She deserves a raise!!!!!!!!
Tracy Henderson
Tracy Henderson
1706043601
OJ was professional and efficient with his work. I highly recommend Custom Air and OJ.
Douglas Cook
Douglas Cook
1706027817
Professional trades people that met my reqirements in a timely manner.HVAC equipment replacement and installation was as promised. Later on they followed up with a system check to insure that all was functioning within manufacturer specs.
Stephen Madden
Stephen Madden
1706021053
Our HVAC service technician was O.J. He arrived promptly at the agreed time and introduced himself. After donning his boot covers, he got to work. O.J. was informative about the work he performed and made sure we had no questions before leaving. I'm very pleased with the service call.
G B
G B
1705977816
Hired them to install & maintain units at my business. They have worked with me for over 4 years and have been great when it comes to routine maintenance and service calls. Can't imagine using anyone else!
Lisa Panitz
Lisa Panitz
1705953727
OJ and Elija did an amazing job. Super professional and cleaned on the way out . Thank you !!!
Tony DiBlasi
Tony DiBlasi
1705604514
Cordial and Knowledgable Technician.Braden was efficient with his time and did a really good job from beginning to end in providing the Annual Heating Maintenance Service on our furnace.Very timely as we are facing single digit temps...We have been Customers with Custom Air for nearly 38... years.Highly recommended.Thank you.read more
Steve Meyers
Steve Meyers
1705596243
We've been dealing with Custom Air for several years. Their techs have all been friendly, courteous and knowledgeable. If they are in doubt, they call in for advice. I would recommend them to anyone.
John Meredith
John Meredith
1705508887
Great experience, fast turnaround, got my heat on quickly. They cleaned everything up. Will definitely use CA again.
Toni Donahue
Toni Donahue
1705437027
OJ was great to work with and answered all my questions professionally and thoroughly. Would highly recommend him!
Tina Hoelzle
Tina Hoelzle
1705346087
Our tech was very professional, explained what he found thoroughly, very polite and respectful.
Janis Morgan
Janis Morgan
1705177127
I have used custom air for many years. At the moment, I’m having a problem with my new heat pump that they installed last year. There has been no solution to the irritating caustic odor that is coming from it even though I’ve had two technicians out here looking at it. We are monitoring and think... that it might be the blower fan that is going bad or something in the unit that is going bad and causing the smell. We will contact them in three weeks if the scent does not Dissipate. When the technicians come out, they cannot get it to produce the smell so it’s very difficult to determine the cause. We are hoping there will be a solution in the near future.I am changing my review since they have addressed the problem and it seems to have eliminated the smell. If it comes back they assured me they will come back again. I’m very pleased with their customer service.read more
Anita Graves
Anita Graves
1704995199
OJ Jackson was great! He answered questions in detail so that I felt comfortable.
Dan King
Dan King
1704986732
OJ did a great job explaining the problem with the unit and was very patient with all my questions.
Dodger Gaming
Dodger Gaming
1704944601
Shane was great and informative through the repair and didn't stop until heat was restored
Jeffrey Hensien
Jeffrey Hensien
1704895928
OJ Jackson - great experience. Thanks
Steve Sedlock
Steve Sedlock
1704754935
Nathan was extremely knowledgeable and cared about his work, showing and explaining everything he was doing and what the results of his test were, didn’t try to sell us anything we didn’t need or take advantage in anyway. Nathan is a very professional young man who takes pride in his work and wants... to make sure things are working properly. I would recommend his work to a friend.read more
Krickett Sarver
Krickett Sarver
1704748700
Always on time. Friendly service. Respectful of property.
Rod Bouc
Rod Bouc
1704732443
OJ Jackson did a great job. Thank you.
Andrew Thompson
Andrew Thompson
1704464848
OJ Jackson was very helpful and provided some good maintenance tips.
Craig Schmitt
Craig Schmitt
1704378578
Oj was smooth
Adam F.
Adam F.
1701248396
UPDATE: Based on Mackenzie's response to my initial review, I chose to give Custom a second chance.Chris came out, very personable and knowledgeable, and...
Lauren S.
Lauren S.
1681547483
Had the best service when our furnace went out! Corey Semo went out of his way to make sure that we were taken care of and was patient with answering all of...
Ricardo P.
Ricardo P.
1680619970
Selling testimonials for your businessGuarantee of confidentiality and quality of reviewsAll real user accounts, with reviews and friendsYelp accounts of...
Jack M.
Jack M.
1671023916
Chris Holben is an All Star. He gives you great confidence in his Company. Spencer came out and did the work professionally and efficiently. Even went above...
J L.
J L.
1650802566
I purchased an AC/Heater combo. The price was not the lowest, but they were by far more professional and offered good, quality equipment. The estimate...
Kristin Carlin
Kristin Carlin
1636755387
Easy, professional and so very nice. A+ will never use anyone else!
Chad B.
Chad B.
1635501366
Really appreciated the timely service and the service person. He can and was respectful of my home, answered questions, gave me best worst case scenarios....
Kathy B.
Kathy B.
1625412588
From Makenzie who answered my call, to Joe who diagnosed my problem, to Scott who explained all of my options, to Ben who got me on the schedule and...
Tara G.
Tara G.
1621299976
Purchased new furnace. Only reason not five star was the new furnace had a defective part- not their fault and they quickly corrected situation. Quote...
Leslie A.
Leslie A.
1618233142
Our AC unit went out recently and prior to having Custom Air, had another "reputable" local company out to look at the unit. They first told us the unit...
Shamy2112
Shamy2112
1617996284
It was time for us to replace our entire HVAC system so we got quotes from a few different companies. All quotes were comparable so it came down to the interactions with the companies themselves. Chris H from Custom Air came out to give us a quote. He was on time, took time to listen to what we... were interested in, and also answered questions we had. He provided us with his cell number to call him directly with any follow up questions instead of calling back into the main company number. Chris H was very responsive to all questions and would provide quote updates within 30 minutes of requesting changes.Once we finalized on the quote installation was scheduled for the following week. Justin K, Ryan B, and Corey S arrived to remove the old system and install the new. They were on time, very professional, and kept the work site clean. They walked us through the new system once it was installed and answered all our questions.I highly recommend Custom Air.read more
Cyn Dee7
Cyn Dee7
1613318241
Thank you for the great job, I love my new furnace! Scott Haring proposed 4 choices and price ranges to replace my old Lennox furnace including choices from American Standard, Goodman and Tempstar brands. I decided on a 96% efficient Goodman Furnace because of the unusually long warranty period of... 10 years covering parts and LABOR.I was very impressed with the way I was treated throughout the entire process. Your team was friendly, punctual, conscientious and thoroughly cleaned up after the installation. I highly recommend Custom Air, you get the whole package—great product choices and installation from a name you can trust.read more
Will Smiley
Will Smiley
1612725077
Came very quickly on Super bowl Sunday to reset the furnace and get it to stop fighting with the thermostat. Very impressed with quality service and very nice, knowledgeable, and polite.
Anne G.
Anne G.
1611754576
I highly recommend Custom Air Conditioning and Heating! I have been using them for several years now for my condo and have always been more than satisfied...
Haley B.
Haley B.
1610363066
Nobody like a it when their furnace goes down, as mine did early Sunday morning, especially when the temp is 27 degrees outside. But the Custom Air team has...
Ed R.
Ed R.
1601979731
Outstanding company to work with. The Salesperson that came to our house was very personable and knowledgeable about ductless A/c heat pump units. Very...
Linda D.
Linda D.
1597684580
On time, efficient, pleasant and all around great! I'd been without air for three weeks. The estimator came the day after I called. He checked everything...
Brian Ross
Brian Ross
1592926452
Very impressed with the service, Dan Sherry and Greg Childress did a great job. I will definitely recommend to anyone who needs service or needs a whole new system like We did.
Chris was no pressure and very informative on the sale of the unit!! Jake and Jordan have been nothing but polite and professional and it’s HOT outside (for install) thank you Custom Air!!
Melany S.
Melany S.
1583124508
My furnace had been acting a little weird, inconsistent, but would turn on for short periods and then turn off. I assumed it needed cleaning because I had...
Romina Huffman
Romina Huffman
1582780391
Fast service. Very Professional.
Linda G.
Linda G.
1582027621
Custom Air just installed a heating and air conditioning unit in my home. Ryan and Sam were both so polite, made sure they didn't track dirt in, and always...
We have been working with Custom Air for all of our Turn-Key Projects for several years and have had an exceptional experience every time. From our initial collaboration with Ty Gates through the install and Service, Custom Air Always delivers on timing, quality, and workmanship!
Mac 145
Mac 145
1568901299
Amazing in every way. Quick to respond, knowledgeable, friendly, professional. Every step from maintenance to purchasing a new unit to installing the unit was a good experience. I highly recommend this company. They take the sting out dealing with a failing AC system.
C T.
C T.
1564943837
After being told by our "usual" heating/cooling company that we've used for years that they couldn't get to us for 2 weeks when our A/C decided to stop...
Bill W.
Bill W.
1560247953
Custom Air was able to solve a problem with our AC and our warranty that was above and beyond what most contractors would attempt. A special thanks to...
buckeyegirl1
buckeyegirl1
1558203692
Tim, the serviceman who came here was so nice and honest. Another well known company had told us the motor was out. They quoted $1,000. They also tried to sell my husband a new furnace. It would have been over $10,000. I said no and called this company. On a Saturday, call and repair totaled... $98.00. Thank you for being honest and getting here quickly.read more
Sandra E.
Sandra E.
1551773627
Best customer service I have ever experienced with a company! Tim was very knowledgeable and was able to give great tips and advice on my furnace!!! I will...
Gene H.
Gene H.
1508744267
Received a call today from Bonnie.I guess my request for a estimate had somehow slipped thru the cracks.She apologized and said that's not the way she or...
Erik A.
Erik A.
1467800933
Our Air Conditioner stopped working. We tried to live with it for a few weeks, but realized a fix was needed. We called a service provider and they...
Arlene A.
Arlene A.
1461660543
Custom Air installed a Trane HVAC (with air filter, humidifier, UV light) and a Mitsubishi Mini Split. My neighbor, a retired engineer, was right on the...
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