See what your neighbors say about us.
13:12 12 Apr 21
Our AC unit went out recently and prior to having Custom Air, had another "reputable" local company out to look at the unit. They first told us the unit...
19:24 09 Apr 21
It was time for us to replace our entire HVAC system so we got quotes from a few different companies. All quotes were comparable so it came down to the interactions with the companies themselves. Chris H from Custom Air came out to give us a quote. He was on time, took time to listen to what we... were interested in, and also answered questions we had. He provided us with his cell number to call him directly with any follow up questions instead of calling back into the main company number. Chris H was very responsive to all questions and would provide quote updates within 30 minutes of requesting changes.Once we finalized on the quote installation was scheduled for the following week. Justin K, Ryan B, and Corey S arrived to remove the old system and install the new. They were on time, very professional, and kept the work site clean. They walked us through the new system once it was installed and answered all our questions.I highly recommend Custom Air.read more
15:53 27 Mar 21
Pete, Ben, Bolten, and Jake were professional from start to finish. We had a unique project that involved retrofitting an entire hvac system and they took their time to thoroughly answer our questions. Their work was careful and clean. Reasonable price too! I highly recommend Custom Air.
17:23 26 Mar 21
Custom Air replaced my AC & Furnace in 2010 - beautiful job, and I didn't think ductwork and sheet metal could be so pretty. They have done the preventative maintenance - ZERO PROBLEMS!VERY reasonable price for their quality of work. Don't think of calling anybody else.
14:59 15 Mar 21
Great team, super responsive and honest with the work that needed to get done. Highly recommend
21:49 10 Mar 21
I needed an overhaul of my heating system ASAP. Chris from CA met with me on a weekend afternoon & went over the work that was necessary & specs with me. He was friendly & informative & listened to my needs. The installation crew, headed by Corey arrived 2 days later & worked diligently to install... all the new components & thoroughly explain how use my new system. I appreciate all the CA employees’ efforts & definitely recommend them.read more
21:27 23 Feb 21
In February of 2021, we selected Custom Air Columbus to completely switch out our gas furnace and air conditioning unit (both were over 15 years old!). The Custom Air folks gave us a competitive and detailed quote for the labor and equipment. This work was performed in about 8 hours (wide-open... basement and minimal duct work helped). The crew of Corey S., Mike F., and Able W. were fantastic! They worked out in the snow for the compressor side and in our basement without complaint. The finished product was phenomenal. All the little things, drain lines, vents, tape, etc., were all nice and neat. I don't know how they did it, but it seems like there is more space around the furnace than before (the furnace is about the same size). Most importantly, the new unit is running well, just in time for the snow and freezing temperatures we recently experienced. I would highly recommend Custom Air and will continue to use them for HVAC support.read more
16:10 23 Feb 21
Custom Air is amazing - every tech and sales person is super professional and really wants what is best for the customer. When my furnace went out in the coldest week of the winter, they went above and beyond to get it replaced and were willing to work overtime because of a screwup by the gas... company when running the line to my house.read more
15:19 22 Feb 21
Quick and courteous, Technicians are professional and we are thankful for great service
15:10 19 Feb 21
Very easy to work with. Quickly gave quote and we’re able to do work the next day. Professional, concerned and courteous I have recommended them to others.
12:27 17 Feb 21
Great service, completely happy. Heat has been shaky the last couple days, it finally crapped out last night and wouldn't fire again 2/16/21. 9pm and I make the call. By 9:30 Bill (from the commercial side) arrives and provides top notch service. My heat was fixed, cleaned and I learned a lot.... Great guy really made the whole situation a lot better. 10/10read more
15:57 14 Feb 21
Thank you for the great job, I love my new furnace! Scott Haring proposed 4 choices and price ranges to replace my old Lennox furnace including choices from American Standard, Goodman and Tempstar brands. I decided on a 96% efficient Goodman Furnace because of the unusually long warranty period of... 10 years covering parts and LABOR.I was very impressed with the way I was treated throughout the entire process. Your team was friendly, punctual, conscientious and thoroughly cleaned up after the installation. I highly recommend Custom Air, you get the whole package—great product choices and installation from a name you can trust.read more
19:11 07 Feb 21
Came very quickly on Super bowl Sunday to reset the furnace and get it to stop fighting with the thermostat. Very impressed with quality service and very nice, knowledgeable, and polite.
16:30 07 Feb 21
I recently moved into my new house. I have used Custom Air in the past so I had them come out to check out my furnace in my new home. Greg performed his inspection and found extremely high levels of carbon monoxide. He had to shut off my furnace and of course it being one of the colder nights we... had with no heat. They got me a meeting with Chris first thing the following morning. Before Chris even got here he had already checked to see if a new furnace could be put in the same day. Lucky for me they were. He checked to see what furnace I had and showed me different options. I selected the best one for me and he got going on his end with that. By noon Ryan, Justin and Abel showed up and started switching out the furnace. They were here a couple of hours and had the new furnace in and up and running. This was one of the best experience I have ever had with a company. Everyone I dealt with was very nice and professional. They made this difficult situation so much easier. I have always had great experiences with Custom Air previously but this experience was above and beyond my best by far. Thank you, to all of you that made this possible. I will forever be grateful to all of you!!!!read more
13:43 04 Feb 21
Very professional, efficient technicians who were respectful of our home.
16:18 03 Feb 21
Although I went with friend for repair, Howard the technician came on a Saturday and diagnosed the problem accurately. Very impressed with this company and Howard for sure
16:31 31 Jan 21
Justin and Corey were professional, polite, knowledgeable, and conscientious. They kept me informed of their progress and seemed to work very well as a team. Thank you to this team and to everyone at Custom Air.
14:32 29 Jan 21
They installed i wave devices in two different units
Anne Campbell Garcia
21:16 27 Jan 21
I highly recommend Custom Air Conditioning and Heating! I have been using them for several years now for my condo and have always been more than satisfied with their work. I use their yearly Service Plan to have my furnace and air conditioner checked at the beginning of the season so I don’t have... problems during the year. The service men have always been polite, friendly and knowledgeable about what they were there to do. I recently had a complicated problem with a new furnace and they spent several hours at my home until they came up with the solution to my problem!read more
13:36 27 Jan 21
I highly recommend Custom Air Conditioning and Heating! I have been using them for several years now for my condo and have always been more than satisfied...
14:22 26 Jan 21
I’ve purchased 3 furnaces and 2 Ac units fir 3 properties. Dave Wuelfing is the best and everyone is flexible and professional!
21:20 25 Jan 21
After 20+ years, my original furnace died. Custom Air made it easy for me to decide which furnace and A/C system to purchase, and the “emergency” installation meant I had heat just a few days later. Very nice!The sales guy showed up, worked within my budget, helped me with obtaining the best... financing deal, and left me with a few quote options.Ended up choosing the furnace, A/C, humidifier and electrostatic filter. I can’t say that this will pay for itself, but it will certainly lower my energy bills each month, and allowed me to remove several redundant room filters and humidifiers.The installers (Bolton, Jake and Sam) came out a few days later, we’re very professional and helpful, set-up my thermostat of choosing, got all the components up and running, then did a full post-install diagnostics to make sure things were working properly. An appropriately-sized team was sent out, so all the work was completed in one day.Was impressed with the little details, which are probably required by code, but were still appreciated: duct work taped off properly, aesthetically pleasing installation of all components, and even keeping my floors clean with booties and a “blue runner” for keeping dirt away from the carpet.Overall, I am very happy I chose this company and would absolutely do business with them again in the future!read more
16:10 22 Jan 21
Very pleased with the heater install, workers were very professional and did a very nice job. Definitely recommend!
11:04 11 Jan 21
Nobody like a it when their furnace goes down, as mine did early Sunday morning, especially when the temp is 27 degrees outside. But the Custom Air team has...
14:57 21 Dec 20
We’ve always had a great experience with Custom Air. We’ve used them for our HVAC maintenance for years, and, when our 26-year-old HVAC needed to be replaced, Custom Air was the obvious choice for us. We trust them, which means a lot. And their prices were very reasonable. Couldn’t be happier with... their service.read more
16:34 16 Dec 20
I was very happy with the service this month from Custom Air. Chris answered all my questions as he provided estimate for a system to replace my ancient HVAC. I got a Bosch inverter heat pump for AC and mild heating, and a Goodman 96 percent variable speed dual stage furnace for cold days like... the snow we have falling now here today. The new system has many nice features i know i will enjoy, and the installation was solid, clean and compact. I found their price to be competitively fair and the workers Justin and Corey were friendly and competent. I would recommend Custom Air to anyone who wants to receive quality service at a good price. It was refreshing to find this because I shopped around and heard some conflicting sales info and steep estimates from some other local firms.read more
13:51 14 Dec 20
Justin and Corey did a great job. They were very respectful of all things from cleanliness to noise control to protecting my pets. They were very confident in their abilities to install my new system and it was a pleasure having them in my home.
17:37 11 Dec 20
Very nice guys , gave all the information and also recommended what type and brand of furnace, a/c and hot water tank would be needed as per our house size. Mr.Scott all 5 stars to make this happen giving us the correct information and the installers Cody and Justine very nice and cool guys came... on time install all my 3 units , check them multiple times and also run the test run and after making me satisfied with the units working properly they left. They installed and clean all the worked area and explained all the instructions. Made me feel as if they are installing in their own home. And thanks to Mr. David for that extra discount. All 5 stars to the team.Thank you so much!read more
23:25 26 Nov 20
Originally found them because of a home warranty included with our home purchase. This company was quick to return our calls on both occasions we’ve called. They have been thorough and knowledgeable in all of their services. Repaired/changed oil filter on our fuel oil furnace initially and recently... installed a new propane furnace. All employees who have worked or consulted at our house are very considerate, professional, and wear masks the entire time. Highly recommend this company.read more
18:42 24 Nov 20
We used Custom Air to replace our gas furnace and install a humidifier and they did such a great job! Their customer service was too notch and the installers were very friendly, professional and tidy! I would definitely recommend this company if you’re in need of HVAC service.
11:59 24 Nov 20
Great and fast service to install new furnace. Great prices and discounts! Highly recommend.
16:18 20 Nov 20
Have worked with them for years and just did a replacement with them, and they were professional and did a great job with installations, I would definitely recommend them for repairs or installation what a great team and company!
13:52 12 Nov 20
Custom air was extremely helpful. Our system went down all of a sudden and we got multiple quotes from other places which were astronomical in price. I called in on a Friday evening and Chris came out to my house Saturday morning to give me the estimate. He was very helpful and understanding of our... situation. When the techs, Jake and Bolten arrived, they were very professional and helpful. They explained everything in detail and showed me how to work our new system. They explained our warranty through Custom Air as well as the warranty on each piece of new equipment. I could not have asked for better service. Thank you guys so much!read more
14:43 03 Nov 20
I love Custom Air and have used them for years. They are a great company from sales to installation to service. I’m so impressed with all aspects of their work and highly recommend them to anyone
15:48 28 Oct 20
Working with the sales and installation professionals at Custom Air was an exceptional experience. We will certainly use this outstanding company and the Custom Air team for all if our future heating and cooling service and maintenance. Thank you Kemper & Liz Allison.
14:04 26 Oct 20
Could not be more pleased.
02:05 09 Oct 20
Great customer experience - quality service technicians!
18:24 06 Oct 20
10:22 06 Oct 20
Outstanding company to work with. The Salesperson that came to our house was very personable and knowledgeable about ductless A/c heat pump units. Very...
11:56 03 Oct 20
Custom Air replaced our furnace (not an emergency repair). The salesperson was knowledgeable and answered all of my technical questions without pressure or upselling. The installation crew arrived within two days (but our upgrade was not an emergency job, I’m sure they would have arrived sooner if... we needed them). The installation crew - Justin and Ryan - were on-time and extremely professional. I plan to use Custom Air in the future and highly recommend their services.read more
15:50 02 Oct 20
Excellent company to do business with. Sam and Mike (Installers) install a new complete system for me PERFECT. A big shout out goes to my sales consultant - Scott Haring who diligently and passionatly explain, advise and educated us regarding our specific needs for the model and capacity of the... unit we should get. Honourable mention goes to McKenzie who was very nice and friendly on the phone. Thank you Custom Air and team.read more
17:00 29 Sep 20
Our units were old and not worth repairing anymore so it was time to replace. Called and got quotes from 5 companies. While not the cheapest, this was a fair price, best plan, and very pleasant to work with.They consulted with me on the best machines for my lifestyle and were incredibly prompt and... easy to communicate with.read more
17:16 17 Aug 20
On time, efficient, pleasant and all around great! I'd been without air for three weeks. The estimator came the day after I called. He checked everything...
Susan Hammond Long
15:08 07 Aug 20
Wonderful experience! The men were very knowledgeable in putting both the airconditioner and furnace in. Extremely friendly!
Amanda Slevin Daugert
15:09 06 Aug 20
Would def give custom air 5 stars, they went above and beyond to make sure our air conditioning needs were met. Pete and everyone we worked with were great!!!
Emily Croft Schneider
14:21 29 Jul 20
They were wonderful. Clean and very professional when installing our new AC/furnace
13:14 10 Jul 20
The guys that did the work were great .
15:34 23 Jun 20
Very impressed with the service, Dan Sherry and Greg Childress did a great job. I will definitely recommend to anyone who needs service or needs a whole new system like We did.
18:38 05 Jun 20
Chris was no pressure and very informative on the sale of the unit!! Jake and Jordan have been nothing but polite and professional and it’s HOT outside (for install) thank you Custom Air!!
04:48 02 Mar 20
My furnace had been acting a little weird, inconsistent, but would turn on for short periods and then turn off. I assumed it needed cleaning because I had...
05:13 27 Feb 20
Fast service. Very Professional.
12:07 18 Feb 20
Custom Air just installed a heating and air conditioning unit in my home. Ryan and Sam were both so polite, made sure they didn't track dirt in, and always...
18:52 30 Jan 20
We have been working with Custom Air for all of our Turn-Key Projects for several years and have had an exceptional experience every time. From our initial collaboration with Ty Gates through the install and Service, Custom Air Always delivers on timing, quality, and workmanship!
18:01 14 Dec 19
Our experience with Custom Air was top notch. Everyone was very professional and courteous. Could not recommend them more!
23:50 19 Nov 19
We are in the process of remodeling our new home and needed to replace the furnace and central air in it. Chris came out for the initial estimate and was on time, professional, and took the time to go over several options with us. When we had the new system install Chris also did the installation... along with Jacob. They were both great. Very friendly, completed the installation efficiently and explained how the system worked in an easy to understand manner. We were highly satisfied with our experience.read more
15:27 04 Oct 19
A wonderful company with great technicians, customer service representatives and leaders! Words that reflect Custom Air are honest, thoughtful and very skilled.Thank you!
13:54 19 Sep 19
Amazing in every way. Quick to respond, knowledgeable, friendly, professional. Every step from maintenance to purchasing a new unit to installing the unit was a good experience. I highly recommend this company. They take the sting out dealing with a failing AC system.
18:37 04 Aug 19
After being told by our "usual" heating/cooling company that we've used for years that they couldn't get to us for 2 weeks when our A/C decided to stop...
15:36 02 Jul 19
My AC went out this week, custom air came out within 2 hours of the call and fixed my old unit and upgraded my thermostat within 90 minutes. That’s what I call service! Thanks Doc for your expertise!
10:12 11 Jun 19
Custom Air was able to solve a problem with our AC and our warranty that was above and beyond what most contractors would attempt. A special thanks to...
18:21 18 May 19
Tim, the serviceman who came here was so nice and honest. Another well known company had told us the motor was out. They quoted $1,000. They also tried to sell my husband a new furnace. It would have been over $10,000. I said no and called this company. On a Saturday, call and repair totaled... $98.00. Thank you for being honest and getting here quickly.read more
08:13 05 Mar 19
Best customer service I have ever experienced with a company! Tim was very knowledgeable and was able to give great tips and advice on my furnace!!! I will...
Lori Landon Vance
20:44 05 Jan 19
Josh Reed installed new unit in our home and he was very knowledgeable and willing to address our needs. We were very happy with the value and service we received from Custom Air.
Lisa Huggins Clay
20:34 16 May 18
Reliable, efficient, and fair pricing. I love my new HVAC system!
00:36 21 Dec 17
My experience with Custom Air has been excellent. It all started with Kyle coming out to the house to determine the furnace that best fits my needs. He explained the process of installation so that I would know what to expect. Afterwards, he followed up to schedule the installation. The crew... (Sam, Corey and one other gentleman) showed up on time the day of installation. Actually, they were a little early. They were very professional and polite. They put down tarps on the floor so they would not track through the house and wore booties whenever they stepped on the carpet. They explained each step to me so I would know what to expect next. They removed the old furnace, installed the new one and cleaned up in a lot less time than expected. They performed many tests and found that I wasn't getting enough return air. So, they went all over the house to adjust all vents until the return air came out at the perfect level according to the tests. Now my furnace is working great. It is warming perfectly and it is a lot quieter than the old one. Afterwards, Bonnie gave me a follow up phone call to make sure that everything was working perfectly. And it is. I couldn't be happier with the way this company treated me and with the professional installation of my furnace. I would highly recommend them to anybody needing HVAC services.read more
17:50 13 Dec 17
Thank you Custom Air!! My house is SO warm now!!! Thanks to Ty and all the installers for their hard work installing my new HVAC system!2 days after the install was complete, there was a small leak coming from the newly installed humidifier and they had someone there right away to fix it. The... technician even discovered a defective part within the humidifier and ordered the replacement part on the spot. Everyone has been great to work with, I definitely recommend Custom Air!read more
07:37 23 Oct 17
Received a call today from Bonnie.I guess my request for a estimate had somehow slipped thru the cracks.She apologized and said that's not the way she or...
19:46 22 Sep 17
I truly love this company! Customer service, technician knowledge and reasonable prices. Thank you very much!!!
18:37 17 Aug 17
When our air went out on the hottest day of the year, Custom Air was prompt in providing excellent service. Our technician, Chuck, was very informative and was helpful in explaining what was wrong. He addressed the immediate needs as well as explained potential future needs. He was never pushy,... very personable, and knowledgeable.read more
Karen Ellis Dallas
16:16 16 Aug 17
Custom Air has the best service department of any company I've ever worked with (not just HVAC companies). The service is quick and the people who come to the house are so friendly and professional. I would recommend you to anyone!
Sandy Johnson Robertson
15:57 13 Jun 17
Thanks to Custom Air and Joe for the great service today! I highly recommend this company.
Killeen Thomas Hinkle
20:55 15 May 17
Excellent customer service, they say what they mean and do what they say. I have never had to wait more than a few hours (not days) for service with a 30-minute window. Thanks CA!
14:58 22 Nov 16
Custom Air came out promptly after the service call was placed and resolved an issue with my propane furnace/thermostat which allowed my wife and I to keep our newborn baby cozy in his new home! Our serviceman, Scott, was a class act and extremely professional. Thank you.
Christine Sepe McGlumphy
18:30 17 Nov 16
I just had my furnace and air conditioning replaced by Custom Air and Robert, Sam and Austin were amazing. My units were almost thirty years old and for ten of those years, Greg ,the technician, faithfully kept everything going but it was time.Scott Haring is the man you want if you need someone... to give you a fair price, answer all your questions and give you good advice. Robert, Sam and Austin came in and laid drop cloths from front door to basement. They did not leave so much as a speck of dirt on the floor and it is the cleanest it's ever been!I am so impressed. Thank you for a great job!!!!read more
08:49 26 Apr 16
Custom Air installed a Trane HVAC (with air filter, humidifier, UV light) and a Mitsubishi Mini Split. My neighbor, a retired engineer, was right on the...
Mary Logan So
02:16 27 Dec 15
Going into Thanksgiving, we received the rude awakening of a 19-year old furnace giving out. We weren't happy since we figured that the furnace would need replaced, but the one thing we were sure of was that the only company we would trust in this purchase was Custom Air Conditioning and Heating.... We called for an appointment with the Service Department first to confirm that the unit was not worth replacing, and when we made the decision that the repair would only be a short-term fix, we were pleasantly surprised by Cameron, the sales representative. He spent time learning how we use the house and calculated the load capacity needs. He provided a wealth of education about heating and air conditioning units and gave us four options to consider. We were comfortable with the education we received to select the unit right for our house. And the installation couldn't have been easier. The techs were polite, courteous and actually quite fun. They taught us how to use the system, where to replace filters, and how to download the app to use while we were away. They cleaned up and it was like they were never there. That night, warm air pumped throughout the house, and we have been delighted ever since. We highly recommend Custom Air and couldn't imagine using anyone else.Sincerely,Happy customers Wai and Mary Logan Soread more
Tara Baker Perfect
21:47 17 Nov 15
Custom Air did a wonderful job installing my new energy efficient furnace. My old system of 18 years was on the brink of needing major repairs so I opted for a new 97% efficient furnace and the cost was right where I expected to pay. No hassles on rebates as they took care of all that and took... the cost of my price. Installation was clean and fast. I will be a repeat custom for all service calls with my heating and AC.read more
14:30 10 Apr 15
Excellent customer service - from ordering to completing!! Had our unit checked yesterday and had super great service!!!! Appreciate the ethics and honesty.
14:39 16 Dec 14
I just want to say thank you for amazing service starting with customer service on the phone to the technician that came out to do maintenance on our furnace. Scott's professionalism, knowledge of product and service is worth 10 stars. Thank you.
23:10 10 Jun 13
I can't say enough good things about Dave, Randy, Rod, Mark and Darrin! Everyone was great to work with and they went above and beyond in fixing our leaky coil and assorted issues. I strongly recommend Custom Air!
We hope to earn your trust too!