Heating & Cooling Reviews

Columbus Heating & Cooling Reviews for Custom Air from your neighbors.

See what your neighbors say about us.

Our Columbus air conditioning & furnace reviews tell our story well. [sc name=”Call and Estimate Form”]

Natalie Berenstein
Natalie Berenstein
16:53 24 Nov 22
We are very happy and satisfied with the installation
Amy Belli
Amy Belli
22:39 07 Nov 22
Custom Air is very knowledgeable and detailed ion ourinstall . We were very impressed and thankful for the prompt service.
Colin Orion
Colin Orion
17:33 29 Oct 22
If you need to get a new furnace you don't need to look anywhere else but here! We needed a new furnace after our old one was on its last legs after 16 years.I met with representatives from 3 different companies (Logan and Atlas Butler were the other two). Custom Air provided the most options and... by far the best prices. Our sales rep, Chris, was responsive, informative, helpful, and professional. He gave us a detailed breakdown of three different options with pricing, warranties, quality, etc. Even the most expensive option Custom Air quoted us on a high efficiency American Standard furnace with an excellent warranty came in at $1,000 less than the best offers from the other companies I met with!The installation was quick and easy. Everyone I worked with at this company was helpful, polite, and professional. Our new furnace works and looks great, and we could not be happier with the service, the equipment, or the pricing. FIVE STARS!!read more
R James
R James
19:55 28 Oct 22
Pete Bonzo came out and explained the process of buying a new unit and advised me on whether the time was now to replace or not. Great honesty and integrity!!! Highly recommend Pete and Custom Air. I did have another company come out and Peter was head and shoulders more competitive over the other... quoteread more
Denise Swain
Denise Swain
19:58 26 Oct 22
Purchase a Goodman Hvac system from CustomAir. Justin and Austin did the install they did a awesome job very professional there workmanship and knowledge was clear a precise. Was disappointed that they couldn't install the humidifier l didn't have enough room for it .customerair is a good ... company to work with. Thank you Justin and Austin for all your hard workread more
Cindy Cannon
Cindy Cannon
16:45 22 Oct 22
100% recommend Custom Air! Chad/Technician was great and explained all the repairs needed before I chose to replace my 21 year old furnace and 23 year old AC. Cory was so kind and spent extra time with me going over my furnace and AC options. Chad and Jacob arrived promptly for instalation day,... completed the job, explained details on furnace, AC and thermostat and hauled out the old systems. Overall a wonderful team of employees. Thank you everyone!read more
Michael Bone
Michael Bone
15:41 19 Oct 22
Response for a quote was handled same day.The price was better than other quotes .The install went very smooth. The installers Eli and Spencer were very professional and did an awesome job. They work great as a team . They represent your company well They seem to enjoy what they do.They... cleaned up after they left everything was like they had never been here except we have a new furnace and AC. They should be recognized for the awesome work they do.I highly recommend Custom Air and everyone I have deal with through the process.read more
Paul Loewenkamp
Paul Loewenkamp
23:21 03 Oct 22
Custom Air replaced our old AC and gas furnace. The estimate process was easy, and the installation was timely and well done. Price was also the best out of the several estimates we got.
Marie Pesut Pritchett
Marie Pesut Pritchett
17:55 27 Sep 22
Custom Air installed a mini split system in our 100 year old home when other companies declined the job due to our home's age and structure. This alone gave them automatic points with us, but they continued to exceed expectations in all areas. Chris (sales), Ben (in management) and installers... Justin and Ryan were all wonderful to work with - professional, friendly, responsive, the list goes on and on. Nothing was anything other than seamless with this group. We would work with them again in a heartbeat and plan on doing so when needed! Thank you, Custom Air - you have lifelong customers in us.read more
Janis Morgan
Janis Morgan
17:36 21 Sep 22
Installers were on time and professional. Explained use of the new system and thermostat
Emily T
Emily T
19:58 01 Sep 22
I highly recommend Custom Air, especially their rep Corey. They are honest, fair, responsive and great to work with. It is hard to know what companies you can trust and rely on today and Custom Air is definitely great to work with. They recently replaced our furnace and the process was as easy as... it could have been.read more
Jenny Haeberle
Jenny Haeberle
19:46 29 Aug 22
Wow! We had the absolute Best experience with custom air! Dave was our sales person and he did an amazing job. He was so attentive and was willing to find ways to help us save and treated us like family! Our maintenance worker Chad was also very upfront with us about our issues and was willing to... provide great advice. The installation of the entire HVAC system went so smoothly and I felt very comfortable with them being in my home! They were very responsive and professional. I’m so glad that I was able to go with customer air!read more
Beverlee Barry
Beverlee Barry
17:16 18 Aug 22
The salesman was very detailed explaining the difference in 3 units he choose for me to make my decision. Very quick response received quote on Monday and installation was Wednesday.I will definitely recommend you.
Monica Lewis
Monica Lewis
18:15 11 Aug 22
Custom Air installed a new heating and cooling system for my downtown condo. The system is located in a difficult to access attic. Despite equipment delays caused by Covid, the team was professional and responsive. I'm very happy with my new unit.
Sheila Finch
Sheila Finch
13:20 08 Jul 22
My A/C had not been working and I was very nervous about the problem and they cost. I was more than satisfied with competitive price and Amanda my technician was extremely knowledgeable and professional . Thank you for getting me up and running!
Rod Rollins
Rod Rollins
12:37 07 Jul 22
Scott was honest, polite and very personable in giving us an estimate to replace our old heating & a/c system. The install was scheduled quickly. The two young men that did the work were amazing. Professional, knowledgeable and very thorough. They took great care in keeping our home clean. After... the install (and during) they answered questions and took the time to educate us on the new system. Thanks for taking such good care of us!read more
Janet Brandon
Janet Brandon
18:44 06 Jul 22
Fantastic service and in resolving a problem would totally recommend them to everyone thanks to Chad and Janet along with OJ
James Edwards
James Edwards
15:24 06 Jul 22
Good Service
G B
G B
18:10 01 Jul 22
Hired them to install & maintain units at my business. They have worked with me for over 4 years and have been great when it comes to routine maintenance and service calls. Cant imagine using anyone else!
Marc Reddens
Marc Reddens
12:32 01 Jul 22
Great company to take of your air conditioning and furnace. The new install was great
Mark Russell
Mark Russell
18:22 24 Jun 22
Bobby Smith serviced our A/C today. He arrived early and was very professional. He diagnosed the problem and explained the repair/replace options. Bobby's customer experience skills were outstanding. I would highly recommend Custom Air and Bobby.
Jim Heider
Jim Heider
15:44 20 Jun 22
We contacted Custom Air to replace an old air conditioner that had stopped working and I was extremely pleased with their service from sales to installation. Dave helped us pick out a system that would work for our family budget and did not try to pressure us into anything we couldn’t afford, but... was instead very accommodating and helpful to find us a good quality system that fit our needs and price range. Our installers were extremely clean with their work, and asked me multiple times about any questions I had and showed and explained the components of our new system after installation. I am very pleased with the quality and value provided by Custom Air and will absolutely use their services for future HVAC needs.read more
I did not follow through with this company to purchase my new ac unit system but the sales rep that was working with me was super professional, outstanding, and took care of me as if he was family. I can certainly say their commitment to the customer is legit and their prices and estimates were not... astronomical compared to the competition. 10/10 if I didn't have a better offer come through from a family friend I would of went through with this company. Scott Hearing was amazing!read more
Trevor Glimpse
Trevor Glimpse
16:31 09 Jun 22
Everything from start to finish was pleasant and professional. There were 3 rounds, a service person to check things out and to make a recommendation, a sales person to confirm and go over pricing options, and then a 2 person installation crew. All were very nice and respectful of our home. They... confirmed and kept their appointment times. I would definitely recommend this company.read more
Tracy Dush
Tracy Dush
15:54 09 Jun 22
I couldn’t have had a better experience.
Pat Schmitz
Pat Schmitz
00:09 31 May 22
Very responsive on a muggy Memorial Day when our air conditioner failed. Austin diagnoses the problem and had a creative solution for our odd-sized broken capacitor. Very professional and fixed our problem quickly. Thank you.
CA M
CA M
16:13 14 May 22
Installed a new HVAC and removed old one. Dave, a sales rep for Custom Air came out first, to help me decide on the system. He was AWESOME. I had Stanley Steemer out at the same time to give me an estimate to clean all of my HVAC ducts.Dave managed to get me a discount with Stanley too! About... 25% off! (Custom Air has a working relationship with Stanley Steemer).Less than a week later, (24 hours before it got hot out), I have a brand new HVAC. AND IT IS FREEZING!!Custom air has also come out and serviced my HVAC over the last 5 years also. And although I kept saying: “It’s broken I want a new HVAC.” They managed to calm me down & keep it going a little bit longer for me. (Especially the last 2 years). They are honest and do the right thing!!Everyone I have met from Custom Air has been kind & professional. They definitely know what they are doing!I’d recommend them to anyone!!read more
Elizabeth Wilson
Elizabeth Wilson
18:42 12 May 22
Disclaimer: This review was written only a day after installation was completed.The Custom Air team was extremely helpful, friendly and seemed to be very knowledgeable as well. Scott was our sales rep and he did a comprehensive review of our current air conditioning and heater system before... recommending how to move forward. He did a great job at explaining our options and getting us additional information when asked. On installation day, without having to ask, the install team (Eli & Ryan) used shoe covers and drop cloths in the work areas inside the home. They introduced themselves and explained the process before starting and tested everything at the end. Overall we were very happy with the experience.read more
myles hoover
myles hoover
20:55 29 Apr 22
Great experience working with Custom Air. Entire team (Dave, Corey, Ryan, Matt) from sales through installation was fantastic to work with. They really care about the customer and do great work. Previously we've worked with several other HVAC companies and Custom Air is the best.
J L.
J L.
12:16 24 Apr 22
I purchased an AC/Heater combo. The price was not the lowest, but they were by far more professional and offered good, quality equipment. The estimate...
Tony Furst
Tony Furst
14:28 20 Apr 22
I’ve known the leadership team at Custom Air for years and they have always been one of the absolute best HVAC service and installation companies in the Columbus metro area. When I needed to replace my twenty year old system there was no doubt who I was calling. Stellar crew, and superior... performance from start to finish.read more
Frank Torma
Frank Torma
22:37 26 Mar 22
My wife and I are happy about Custom Air. Sales Rep Scott was very helpful in understanding our needs and interpreting them into detailed options. He set the tone for the company in going the extra mile. Chad and his team were excellent in the initial investigation of our current heating/cooling... situation. Very trustworthy, flexible and thoughtful. The installing team of Jake and Bolton were very easy to work with, real craftsmen. Custom Air is fortunate in having well rounded employees.Commendable Work, great product, friendly reliable staff.read more
Brian Hutter
Brian Hutter
00:25 22 Mar 22
Great value and install team did an excellent job. On time and cleaned up afterwards.
Alicia Wadhams
Alicia Wadhams
23:21 21 Mar 22
I called Custom Air and they were able to send someone out the same day to fix my furnace. I had a very positive experience working with Custom Air. Everyone I spoke with was very kind and professional. The technician that came out to my house was friendly and was willing to try multiple ways to... see if he could fix the issue. He figured out I needed my motherboard swapped out and he was able to get my furnace running quickly after making the switch. He was very upfront about everything during the process and never tried to sell me anything unnecessary. I will be calling them again for all of my future heating and cooling needs. I was very pleased!read more
Kevin Hampton
Kevin Hampton
22:16 03 Mar 22
Been using these guys for years. They replaced our outside unit a few years ago and were great. Called them again today because of a thermostat issue. They had a technician named Tim here inside an hour. He was terrific, professional and very thorough. Everyone I've ever dealt with from Custom Air... has been super nice and helpful. Highly recommend!! And get their yearly maintenance plan- it's worth it.read more
Tony Fala
Tony Fala
00:45 18 Feb 22
After getting a few quotes I chose Custom Air and I’m glad I did. The process was very straight forward and well organized. The HVAC install could not have gone smoother. Ryan and Justin explained what they were doing and double checked with me to make sure I understood the process. They verified... what Steve in sales told me; “this is where the exhaust vent will go, is this where you want the A/C condenser?” They also made sure we understood how to use the system and put it in terms we could understand. They obviously love their jobs and were a pleasure to work with.read more
Meg Holley
Meg Holley
13:50 17 Feb 22
Austin did a great job and went the extra mile to tell me that my hot water heater overflow tank was not attached properly. Much appreciated!
Rick Reese
Rick Reese
18:45 16 Feb 22
For some unknown reason, the ductwork in my 70 year old house collapsed into my utility room last week. Scott Haring and 2 technicians from Custom Air had everything fixed by Monday! The job entailed installing all new duct work and repairing the furnace which was damaged by the collapse. ... Amazing and professional job by Custom Air as always!read more
Cam Rasey
Cam Rasey
14:24 31 Jan 22
Custom Air was a pleasure to work with from start to finish. Our 27 year old furnace was on it's last leg and their service team did a great job keeping it running (two service calls) before we finally bought a replacement. Never felt any pressure to buy something unnecessary when I was getting... quotes for the new system. When they did finally install the new furnace, they were quick, thorough and friendly. I even had some concerns about some whistling noises after they had left and they came back out to address my concerns, no questions asked. Very impressed with this company, I would highly recommend to anyone needing HVAC work.read more
Thomas Vara
Thomas Vara
17:27 16 Jan 22
We had a new furnace installed Prompt service as replaced furnace in mid winter!! Installation team. Corey and Mike courteous efficient knowledgeable EXCELLENT SERVICE. very happy with all
Jean Earls
Jean Earls
20:42 06 Dec 21
We have used Custom Air for our heating and air conditioning needs for 25 years. We recently replaced our 25 year old Trane system with American Standard equipment. The installation by Jake and Bolten went smoothly.
Joan Wehrle
Joan Wehrle
14:51 19 Nov 21
Service call on our 20 year old Rheem heat pump handled by Greg who found that the compressor no longer functioned. We needed to replace the heat pump/furnace and related components. Pete in sales department promptly met with us and presented a detailed proposal regarding units from different... manufacturers. Wselected a new Rheem system as the old system had been a workhorse for us with few service issues over 20 years. The new system was installed by the talented crew of Jake and Bolton. They were exceptional in their attention to detail and clearly explained all of the features and settings to us. I highly recommend Custom Air. Customer service is exemplary.read more
Kristin Carlin
Kristin Carlin
22:16 12 Nov 21
Easy, professional and so very nice. A+ will never use anyone else!
Joanne Vickers
Joanne Vickers
19:06 12 Nov 21
These folks are the very best for installation and maintenance. O.J. Jackson and his cohort were here for the regular furnace inspection yesterday, and I have nothing but the highest compliments for these gentlemen! This company has served me extremely well for many years!!!
Chad B.
Chad B.
09:56 29 Oct 21
Really appreciated the timely service and the service person. He can and was respectful of my home, answered questions, gave me best worst case scenarios....
Ron Hall
Ron Hall
16:38 28 Oct 21
We had our 25 year old GeoThermal Water-Furnace replaced with a new model. Cory, Sam, and Mike did a great job, and the new Water-Furnace is so quiet we can't believe it. These are great people to work with.
Alan Peters
Alan Peters
13:39 22 Oct 21
Very professional quote and install. Techs were efficient, organized and knowledgeable. Great experience.
Paul Mascia
Paul Mascia
23:56 18 Oct 21
Great courteous service from Corey and Mike. They explained everything well. Left the place perfectly clean. Overall a very positive experience
Chris Powers
Chris Powers
17:04 04 Oct 21
Very quick and easy to do busy with high quality throughout!!
Jocelyn Mays
Jocelyn Mays
23:17 22 Sep 21
The over all service was excellent. Mike in the the service dept was very helpful in explaining what would be done and the service plan. Scott the service technician was just great with furance maintance, installation of our new thermostat to setting us up on line.
Fran Harris
Fran Harris
19:17 18 Sep 21
We have used Custom Air for over 25 years. We attribute annual routine maintenance through CA with the unusually long life span of our A/C system (35 years old). When the system was no longer cooling, we called CA and our favorite service tech (Tim R) was dispatched within a few hours. After... diagnosing the problem, he advised to have a new system, given the age and the cost of the repair. A salesperson arrived promptly the next morning (Scott G), and provided information on a new system that would meet our cooling needs and budget. Much to our surprise, Scott called later that afternoon to let us know the system we selected was in stock AND an installer available for the following morning! The installer (Ryan B) arrived at 8:30am and we were signing the charge slip at 1:30pm. In essence, we had a system failure and a new system installed all within 48 hours. The true test of a stellar company is how they react when things go wrong. Having no working A/C when temps are in the 80's is no fun. The inter-departmental communication between service, sales and installation were excellent, resulting in a very satisfied customer.read more
T Jahn
T Jahn
21:49 13 Sep 21
I have been fighting with my Hvac system for a couple years and I gave up and called around to get estimates knowing our furnace and AC needed replaced. Custom Air was the most professional company I could have asked for.Scott H came out to give us an estimate and actually spent the time to... calculate exactly what size system I needed and answered all our questions completely and throughly. We were even able to downsize our furnace with a more efficient one, and add a heat pump/AC unit to save on propane. The installers, Corey S, Jake R, and Bolten J arrived on time and were very professional and worked very well together. I complimented them about them having a great crew noticing how flawlessly they worked together and learned that they don’t normally work together. I never would have guessed if they hadn’t told me. I will definitely call them if I ever need to and recommend them highly. The other companies didn’t even come close to Custom Air’s professionalism.read more
Billy Vickers
Billy Vickers
21:46 09 Sep 21
I always use Custom Air for all my HVAC needs. They are professional, thorough and professional. I will use them to service all my units!
Craig Youngman
Craig Youngman
16:49 26 Aug 21
They arrived on time. Cleaned up everything before leaving job site. Explained the system to me. They were very professional.
Stuart Oberman
Stuart Oberman
01:21 18 Aug 21
Austin was amazing, he provided excellent service and went above and beyond.
Dorothy Hedges
Dorothy Hedges
12:33 17 Aug 21
Our A/C stopped working. We called Custom Air on Tuesday afternoon. A service technician came to check it out early Wednesday morning. It was determined that our 19 year old unit needed replaced. A sales technician came the same day at noon and went over all our options and prices with us that best... fit our needs for our square footage. Our new A/C was installed and working the following Monday. We received a discount for being a repeat customer. Custom Air had replaces our furnace a feed years ago and checked out our A/C too. At the time they determined it was working good and we didn't need to spend the money on a new then. It was great honest service and gave us a few more years without spending money on the new unit. The service technicians were knowledgeable and very efficient. We would highly recommend Custom Air Conditioning to anyone needing any kind of service or new air conditioner or furnace. We are very satisfied!read more
Dina Edmonds
Dina Edmonds
04:54 08 Aug 21
Cleaned coils and had AC running smoothly. Prompt service and double checks everything before leaving. Will always call them fast service and reasonable prices.
Bill Breslin
Bill Breslin
19:37 05 Aug 21
Very professional experience and clean Sam and Mike were AWESOME. I will and already have refer them to anyone who might need any of there services..Not to mention the best price that the other 4 companies i got quotes from... Thank you very much...
Allen Fathi
Allen Fathi
18:48 26 Jul 21
They did a great job replacing our air conditioner. They were very responsive to our call. They came to our house and went over several options to replace the unit. After we selected the option, they schedule to replace the unit within a few days. They installation team showed up on time and did a... great job replacing itread more
Judy Rotonda
Judy Rotonda
17:59 26 Jul 21
Ryan & Justin did an awesome job installing our new HVAC system. They were here on time and got right to work removing our 24 year old system. They were very conscious of keeping our home clean. They explained the new system and answered any questions we had. They cleaned up and hauled away the... old HVAC. The new system is working well without any issues. We would definitely use Custom Air again and recommend them to others!!read more
Scott Coder
Scott Coder
15:59 23 Jul 21
Great experience with Custom Air. I worked with Chris on a quote to replace my 27 year old AC and furnace. Was offered many options and received the guidance I need from Chris. Very knowledgeable.The installers arrived right on time and walked me thru the process. I could tell right away Ryan and... Justin were experienced and took pride in their work. Very personable as well.They ended up moving the location of the air conditioner to the side of the house at no extra charge which made me really happy because it was an eye sore before in my patio.Once the finished they went over all the things they installed and took their time with all my questions. They are a great team. Couldn’t be happier.Scottread more
Garrett Noble
Garrett Noble
17:50 16 Jul 21
Custom Air installed a new HVAC system at my home. They sent someone to my house the day I called for a quote, and the sales rep, Pete, was extremely helpful and responsive. He was honest about what features I did and did not need and helped me choose the best system for my home. Later, when my... first equipment choice was unavailable from the factory, he worked to get me an excellent alternate equipment. He also scheduled the installed in a reasonable time-frame.The install team (Corey S and Jake R) was friendly, professional, and helped me understand differences between my old and new system. They showed up on time, were mindful of my home, and did the job relatively quickly. I would be happy to have them come back anytime to do maintenance work.Overall, I am happy with the cost of the job and the quality of work and would recommend Custom Air to any of my friends in the Columbus area.read more
tracie sowards
tracie sowards
19:18 14 Jul 21
This company was recommended by a friend when needing to replace a failing 35 year old furnace/ac system. From first contact, all the employees were wonderful. Scott came to our home, answered all our questions and provided several options for a new system. No pressure to sale, just the information... we needed to make an informed decision (he encouraged us to talk to other companies to compare products!). A week later after talking to other companies, we chose CA and contacted Scott who took care of everything. Sam and Mike arrived on time and didn’t stop till our system was installed, totally ignoring the rain and 90 degree temperatures. They clearly had a work routine down and jumped right in (never saw them take a break in the 8 hours they were here). They took pride in their work and went above and beyond to make sure our systems were installed properly and that we knew how to work our new digital thermostat. We are very happy with our new system and this company. They were honest with old fashioned values about what we needed and didn’t need, treated us like family. Highly recommend!(I have no connection to this company for this review other then being a happy customer! )read more
Greg Guy
Greg Guy
19:07 09 Jul 21
My HVAC system needed replaced and the folks at Custom Air did a great job for me.
Nancy Wharton
Nancy Wharton
19:07 06 Jul 21
Scott provided very thorough information that allowed me to.make an easy decision to go with Custom Air after checking with two other well known companies. He answered all my questions and provided three options that would meet my needs and budget.Jake and Bolton were the installers who arrived... on time, were friendly and very professional. They were very careful inside my home and in my flower bed. There were no materials or debris left behind. The guys showed me the new HVAC units and demonstrated how to use my new thermostat.I've already recommended Custom Air to a couple of neighbors! Thanks for an overall outstanding experience.read more
Kathy Bowen
Kathy Bowen
10:55 06 Jul 21
You will not be disappointed using Custom Air! From the first phone call to Makenzie, to Joe that diagnosed my problem, to Scott who explained all of my options, to Ben who found me a spot in the schedule, and to Corey and Sam who hooked up my new AC and thermostat, showed me how to program it and... the easy maintenance needed. The professionalism was top notch! They are all so knowledgeable and will take the time to answer any and all questions. I HIGHLY recommend this company for all of your heating and cooling needs!read more
Kathy B.
Kathy B.
15:29 04 Jul 21
From Makenzie who answered my call, to Joe who diagnosed my problem, to Scott who explained all of my options, to Ben who got me on the schedule and...
Mary Hammond
Mary Hammond
20:26 15 Jun 21
The company was great to work with from start to finish. They had a good price, good warranty and everyone is top notch. Have already recommended them to other people. I had my AC installed yesterday and the city passed the inspection today.
Frank Messmer
Frank Messmer
22:28 14 Jun 21
Fair pricing, didn't try and highball you on the estimate and then lower the price by thousands like Atlas Butler did. They were very professional and laid all the proper floor coverings down and wore shoe coverings to protect carpet.
Roberta Farkas
Roberta Farkas
13:30 07 Jun 21
Since many of the owners in my area use CA for installation and maintenance, I decided to make a switch when it was obvious that I needed to replace my original furnace and AC. From making an appointment, to the CA sales representative and the hard working installers, I have been very pleased... with the service I have received this far!read more
Randy Zimmerman
Randy Zimmerman
22:21 05 Jun 21
I’ve been a Custom Air customer for over 10 years. They have installed multiple a/c systems, whole house dehumidifiers and furnaces in our house. I’ve always been impressed with the quality and professionalism of their technicians, and just as important to me, when there have been unexpected... problems, Custom Air’s responsiveness has been tremendous. One of our whole house dehumidifiers just died, and within 1 day of this happening, Custom Air got the manufacturer to cover a replacement unit under warranty, and had Cory and Mike out to the house to install the replacement. They are just fantastic to work with.read more
Trina Simpson
Trina Simpson
16:10 28 May 21
Service people were professional, prompt, and friendly. They answered all my questions and kept the installation area picked up and neat. Highly recommend Custom Air.
Tara G.
Tara G.
01:06 18 May 21
Purchased new furnace. Only reason not five star was the new furnace had a defective part- not their fault and they quickly corrected situation. Quote...
Leslie A.
Leslie A.
13:12 12 Apr 21
Our AC unit went out recently and prior to having Custom Air, had another "reputable" local company out to look at the unit. They first told us the unit...
Shamy2112
Shamy2112
19:24 09 Apr 21
It was time for us to replace our entire HVAC system so we got quotes from a few different companies. All quotes were comparable so it came down to the interactions with the companies themselves. Chris H from Custom Air came out to give us a quote. He was on time, took time to listen to what we... were interested in, and also answered questions we had. He provided us with his cell number to call him directly with any follow up questions instead of calling back into the main company number. Chris H was very responsive to all questions and would provide quote updates within 30 minutes of requesting changes.Once we finalized on the quote installation was scheduled for the following week. Justin K, Ryan B, and Corey S arrived to remove the old system and install the new. They were on time, very professional, and kept the work site clean. They walked us through the new system once it was installed and answered all our questions.I highly recommend Custom Air.read more
Cyn Dee7
Cyn Dee7
15:57 14 Feb 21
Thank you for the great job, I love my new furnace! Scott Haring proposed 4 choices and price ranges to replace my old Lennox furnace including choices from American Standard, Goodman and Tempstar brands. I decided on a 96% efficient Goodman Furnace because of the unusually long warranty period of... 10 years covering parts and LABOR.I was very impressed with the way I was treated throughout the entire process. Your team was friendly, punctual, conscientious and thoroughly cleaned up after the installation. I highly recommend Custom Air, you get the whole package—great product choices and installation from a name you can trust.read more
Will Smiley
Will Smiley
19:11 07 Feb 21
Came very quickly on Super bowl Sunday to reset the furnace and get it to stop fighting with the thermostat. Very impressed with quality service and very nice, knowledgeable, and polite.
Anne G.
Anne G.
13:36 27 Jan 21
I highly recommend Custom Air Conditioning and Heating! I have been using them for several years now for my condo and have always been more than satisfied...
Haley B.
Haley B.
11:04 11 Jan 21
Nobody like a it when their furnace goes down, as mine did early Sunday morning, especially when the temp is 27 degrees outside. But the Custom Air team has...
Ed R.
Ed R.
10:22 06 Oct 20
Outstanding company to work with. The Salesperson that came to our house was very personable and knowledgeable about ductless A/c heat pump units. Very...
Linda D.
Linda D.
17:16 17 Aug 20
On time, efficient, pleasant and all around great! I'd been without air for three weeks. The estimator came the day after I called. He checked everything...
Brian Ross
Brian Ross
15:34 23 Jun 20
Very impressed with the service, Dan Sherry and Greg Childress did a great job. I will definitely recommend to anyone who needs service or needs a whole new system like We did.
Cynthia Gwilliams
Cynthia Gwilliams
18:38 05 Jun 20
Chris was no pressure and very informative on the sale of the unit!! Jake and Jordan have been nothing but polite and professional and it’s HOT outside (for install) thank you Custom Air!!
Melany S.
Melany S.
04:48 02 Mar 20
My furnace had been acting a little weird, inconsistent, but would turn on for short periods and then turn off. I assumed it needed cleaning because I had...
Romina Huffman
Romina Huffman
05:13 27 Feb 20
Fast service. Very Professional.
Linda G.
Linda G.
12:07 18 Feb 20
Custom Air just installed a heating and air conditioning unit in my home. Ryan and Sam were both so polite, made sure they didn't track dirt in, and always...
Kirkham Building
Kirkham Building
18:52 30 Jan 20
We have been working with Custom Air for all of our Turn-Key Projects for several years and have had an exceptional experience every time. From our initial collaboration with Ty Gates through the install and Service, Custom Air Always delivers on timing, quality, and workmanship!
Mac 145
Mac 145
13:54 19 Sep 19
Amazing in every way. Quick to respond, knowledgeable, friendly, professional. Every step from maintenance to purchasing a new unit to installing the unit was a good experience. I highly recommend this company. They take the sting out dealing with a failing AC system.
C T.
C T.
18:37 04 Aug 19
After being told by our "usual" heating/cooling company that we've used for years that they couldn't get to us for 2 weeks when our A/C decided to stop...
Bill W.
Bill W.
10:12 11 Jun 19
Custom Air was able to solve a problem with our AC and our warranty that was above and beyond what most contractors would attempt. A special thanks to...
buckeyegirl1
buckeyegirl1
18:21 18 May 19
Tim, the serviceman who came here was so nice and honest. Another well known company had told us the motor was out. They quoted $1,000. They also tried to sell my husband a new furnace. It would have been over $10,000. I said no and called this company. On a Saturday, call and repair totaled... $98.00. Thank you for being honest and getting here quickly.read more
Sandra E.
Sandra E.
08:13 05 Mar 19
Best customer service I have ever experienced with a company! Tim was very knowledgeable and was able to give great tips and advice on my furnace!!! I will...
Gene H.
Gene H.
07:37 23 Oct 17
Received a call today from Bonnie.I guess my request for a estimate had somehow slipped thru the cracks.She apologized and said that's not the way she or...
Erik A.
Erik A.
10:28 06 Jul 16
Our Air Conditioner stopped working. We tried to live with it for a few weeks, but realized a fix was needed. We called a service provider and they...
Arlene A.
Arlene A.
08:49 26 Apr 16
Custom Air installed a Trane HVAC (with air filter, humidifier, UV light) and a Mitsubishi Mini Split. My neighbor, a retired engineer, was right on the...
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