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Heating & Cooling Reviews

Columbus Heating & Cooling Reviews for Custom Air from your neighbors.

See what your neighbors say about us.

Our Columbus air conditioning & furnace reviews tell our story well. Call us anytime at (614) 552-4822 or use our contact form for a free estimate or to schedule service.

Mari Monaco
Mari Monaco
13:15 08 Mar 20
Custom Air was a great company to work with on my recent furnace issues! Scott H. and the rest of the installation & service teams were very kind and determined to get to the bottom of my HVAC issues. Their customer service is top notch and I would recommend them to all of my friends and family!
Melany shawver
Melany shawver
12:58 02 Mar 20
My furnace had been acting a little weird, inconsistent, but would turn on for short periods and then turn off. I assumed it needed cleaning because I had not done it for a few years and frankly let the filter go way too long. The house was still heating so it wasn't an emergency. I Looked up... reviews on yelp and emailed Custom Air before I went to work in the morning, by the time I got to work they had already emailed me back with pricing. I gave them a call and they said they would come out same day! Wonderful! The technician was kind and went right to work. I could tell that after he worked on it, it still wasn't working right. He had to give me bad news I needed a new gas value, there wasn't any other issue with the furnace but it wasn't working consistently after many tries. Not an inexpensive thing..$700+. I held back tears, money is tight and that was not what I was expecting. I could tell he also felt bad about it. But he talked to be about it and explained what was happening, as we talked I mentioned I was having a water heater issue as well. He asked what was happening. I explained the pilot light won't stay lit, he immediately went to my gas stove and tried the burners. Then went back into the basement looked at my gas meter, he said, 'call the gas company right away, I think you need a new gas meter.'What?! He said it sounds like you aren't getting enough gas to the house to fuel all your appliances, so he left me with the estimate and said to call them if the gas company didn't solve the issue.I called they gas company, they were at my house within 20 mins. They took one look at my meter and said, 'yep, you need a new meter. We will have it done in 1/2hr, free of charge.'WOW! WOW! I will wrap this up with Custom Air is HONEST!!!! They could have charged me for a part I didn't need, but they took the time to talk to me and understand what was going on. They were not in a rush to hand me a bill and walk away. They have gained a loyal customer!!! Sorry for the long review, but they are wonderful! 100% recommended.read more
Melany S.
Melany S.
04:48 02 Mar 20
My furnace had been acting a little weird, inconsistent, but would turn on for short periods and then turn off. I assumed it needed cleaning because I had...
Allen Kraus
Allen Kraus
15:51 29 Feb 20
Very grateful for the fast, clean, effective work on a very cold evening to replace my dead furnace. Corey and Ryan were a great team and their willingness to work well into the evening spared my family very cold night. They worked hard and fast, explained the new hardware clearly, and even did a... last-minute fix on a problem that wasn't directly associated the install they came to do. Plus, my dog loved them. Highly recommended.read more
Chris Brandt
Chris Brandt
23:49 27 Feb 20
Ryan and Bolton arrived at my home today to install a new Tempstar Furnace a Navien tankless water heater and a Mitsubishi Mini Split. They could not have been more professional. Their quality of work was top notch! I would recommend Custom Air Conditioning to any home owner. Thank You Custom... Air.read more
Romina Huffman
Romina Huffman
05:13 27 Feb 20
Fast service. Very Professional.
Linda G.
Linda G.
12:07 18 Feb 20
Custom Air just installed a heating and air conditioning unit in my home. Ryan and Sam were both so polite, made sure they didn't track dirt in, and always...
Kirkham Building
Kirkham Building
18:52 30 Jan 20
We have been working with Custom Air for all of our Turn-Key Projects for several years and have had an exceptional experience every time. From our initial collaboration with Ty Gates through the install and Service, Custom Air Always delivers on timing, quality, and workmanship!
Jennifer Hinton
Jennifer Hinton
00:01 23 Jan 20
Custom Air installed new furnaces and new Navion tankless water heaters in our 100+ year old, two unit rental property at THE OSU. All work was completed in a timely manner at the agreed price. I've been run around by other contractors and been left with poor work, disagreement about the scope of... the contract, and construction debris to clean up. Not Custom Air; I'm confident in their work and happy with how things worked out. I'd recommend them to anyone.read more
Susan Racz
Susan Racz
16:19 20 Jan 20
Our furnace quit while it was 22 degrees out. They were able to come out within a couple hours. A couple quick tweaks and fixes, and we were up and running again. Very inexpensive! Thank you!
Jodi
Jodi
00:01 18 Jan 20
We have used Custom Air in the past and been pleased with the results and the current job was no different. Technicians Bolton J. and Ryan B. were scheduled to arrive at 8:30am and actually arrived at 8:15 before approaching to begin the job. They were extremely polite, explained what would be... occurring over the course of the two-day job, and proceeded to work efficiently, quietly and respectfully throughout the two full work days it took to complete the work, cleaning up as they worked and upon completion. They explained the use of the equipment and were very sincere and genuine representatives of their company. Custom Air should be proud of these two fine representatives of their company. We would be remiss if we didn't mention the personalized touch and professionalism we received when dealing with Ben M., their supervisor, who visited the job site to ensure our satisfaction. Thank you all for a great experience!read more
Kristy Foust
Kristy Foust
17:36 15 Jan 20
Great customer service as always. Highly recommend them for your heating and cooling needs.
Nathaniel Wright
Nathaniel Wright
04:21 13 Jan 20
Good pricing
Byran Mullins
Byran Mullins
18:01 14 Dec 19
Our experience with Custom Air was top notch. Everyone was very professional and courteous. Could not recommend them more!
Byran Mullins
Byran Mullins
17:58 14 Dec 19
I called Custom Air to get a new heat pump system quoted. Dave W. came out and took the necessary measurements and walked me through what all he needed and explained every step of the process and was very kind about everything and gave me multiple options that were cheaper than other quotes i... received. I was able to get the quote done, get the necessary papers signed and the install in a matter of days. On the day of the install, Mike F. and Sam W. were my installers and arrived within the arrival time and were very professional and courteous the entire time they were here. They explained to me or my wife what they were doing pretty much every step of the way and completed the removal and install on time and explained, in detail, our new system. They were very thorough in their clean up and we havent had any issues. Was a very good experience and could not recommend them enough!!read more
Steve Baumann
Steve Baumann
13:30 12 Dec 19
I came home from work on Friday November 15, 2019 to find no heat on inside my house. It was a cool 63 degrees inside my home. I called Custom Air after hours emergency service department and they had a service tech there in 45 minutes. The service tech quickly resolved my heating problem. Fast... service! Fair price! Quality work! Thank you Custom Air!read more
Rick Terrell
Rick Terrell
21:17 03 Dec 19
I was upgrading my current heating and airconditioning system and contacted several companies. I decided on Custom Air as they were very honest and explained all aspects of the systems. I received a Military discount, which was a plus!!! I chose a Goodman complete system for the warrenty and... price.The installers Jake R and Justin K were very polite,answered questions,worked with attention to detail and cleaned and removed all debris. I would recommend this company highly !!!!!read more
Sandy Swope
Sandy Swope
18:27 25 Nov 19
Ryan and Justin were far the best guys I have ever had working at my house. Worked hard and very polite. Answered my questions in a manner I understood. I was told by Vic they would arrive between 8-8:30, they arrived at 8:10. Custom Air will always have my business. Thank you.
Kevin Rohyans
Kevin Rohyans
23:48 21 Nov 19
Custom Air is a great company to work with. They provide great service and fair pricing. Plus my wife always tells me how nice the techs were. I would highly recommend Custom Air.
Brenda Cook
Brenda Cook
00:21 20 Nov 19
I just recently replaced my furnace and air conditioner. Ryan and Bolton were the installers. They arrived 8:00 am and worked throughout the day and completed the install by 4:30. I am so pleased with my new equipment and great job both Ryan and Bolton completed. They placed cloths down to protect... carpeting and stairs. Both even wore cloth booties over their shoes. They explained the install process and the operation of the new equipment and answered all questions. I could not be happier with making the decision of choosing Custom Air.read more
Eric Duemmel
Eric Duemmel
23:50 19 Nov 19
We are in the process of remodeling our new home and needed to replace the furnace and central air in it. Chris came out for the initial estimate and was on time, professional, and took the time to go over several options with us. When we had the new system install Chris also did the installation... along with Jacob. They were both great. Very friendly, completed the installation efficiently and explained how the system worked in an easy to understand manner. We were highly satisfied with our experience.read more
Eric Duemmel
Eric Duemmel
23:48 19 Nov 19
We are in the process of remodeling our new home and needed to replace the furnace and central air in it. Chris came out for the initial estimate and was on time, professional, and took the time to go over several options with us. When we had the new system install Chris also did the installation... along with Jacob. They were both great. Very friendly, completed the installation efficiently and explained how the system worked in an easy to understand manner. We were highly satisfied with our experience.read more
Mike McGhee
Mike McGhee
20:09 18 Nov 19
Great experience! The tech guys Mike and Jake were professional and courteous when replacing my furnace. They explained what they were doing and were easy to get along with. Thank you very much for the quick response!
Jim Allen
Jim Allen
13:46 15 Nov 19
Excellent experience(s) with them. The service techs are very knowledgeable. I have had some "ghost in the machine" issues that they have diagnosed and fixed. I have had warranty issues which the main office people have worked hard to resolve. I mentor small businesses on customer experience and... this company meets the high standards that any business should have when it comes to customer experience. I highly recommend calling them for your HVAC work.read more
Steve Fannin
Steve Fannin
15:39 01 Nov 19
My mother who is 82 was having problems with her humidifier(water leaking). I was out of town and had her call Custom Air. Howard Wang was the technician who came to her condo and he took the time to diagnose the problem and was very professional and courteous. He found it was only an issue with... the water valve. Thank you for taking care of her and not trying to sell her a new humidifier when it was not needed.read more
Kevin Clark
Kevin Clark
15:27 04 Oct 19
A wonderful company with great technicians, customer service representatives and leaders! Words that reflect Custom Air are honest, thoughtful and very skilled.Thank you!
Matthew Porter
Matthew Porter
13:51 02 Oct 19
Our experience with Custom Air was exceptional! We bought a house with an old furnace and A/C. The furnace was making a loud noise, so we called an HVAC company. We were told to just replace the furnace. I called Custom Air to get a second quote. Well, Custom Air diagnosed a problem with our cold... air returns (we only had one small cold air return). They sent their remodeling professional to our house and worked up a very smart, efficient plan to install cold air returns into our existing home. I called four other HVAC companies and none of them diagnosed the cold air return issue. Ultimately, we hired Custom Air and I could not be happier with our decision! They installed the new returns in two days, and the new furnace and A/C unit on a third day. Their installers were fast, professional, and friendly! I highly recommend Custom Air for your HVAC needs!Credit must be given to Scott Haring the salesman who diagnosed the cold air return problem. If another company would have installed a new furnace without fixing our returns, that furnace would have been starved for air and would not have operated with any longevity.read more
Lisa McKinley
Lisa McKinley
13:54 19 Sep 19
Amazing in every way. Quick to respond, knowledgeable, friendly, professional. Every step from maintenance to purchasing a new unit to installing the unit was a good experience. I highly recommend this company. They take the sting out dealing with a failing AC system.
Larry Cunningham
Larry Cunningham
00:53 13 Aug 19
I've had a maintenance contract with Custom Air for at least ten years, and their service has been second to none. Highly recommended.
Tom Francis, Jr
Tom Francis, Jr
18:14 07 Aug 19
Pete Bonzo was my sales representative and all his words matched his company's deeds. The complete HVAC system was professionally installed, inside and out with attention to detail. Custom Air has a win-win-win combination of quality products, service and value received. Custom Air has exceeded my... expectations!read more
Schuyler Wavrek
Schuyler Wavrek
14:48 07 Aug 19
The tech diagnosed it over the phone from my description. He arrived, diagnosis found to be correct and fixed it. Excellent service
C T.
C T.
18:37 04 Aug 19
After being told by our "usual" heating/cooling company that we've used for years that they couldn't get to us for 2 weeks when our A/C decided to stop...
Tom Hopson
Tom Hopson
22:29 30 Jul 19
Custom Air was great! Had fast turn around, great installers, and the price was unbeatable! Quoted us less than half as much as another company. Would highly highly recommend Custom Air for affordability, quality, and overall experience.
Kevin Keister
Kevin Keister
21:09 26 Jul 19
Prompt and affordable.
Ryan Cook
Ryan Cook
16:03 19 Jul 19
A representative named Scott came into our workplace to fix an HVAC unit that wasn't working properly. We work with adults with developmental disabilities and we have a trained service dog that works with our individuals in our facility. Upon entering our building and seeing the dog, Scott... aggressively ordered our staff who were in the middle of working with our individuals to "remove the dog and secure it in another room". Our staff complied and went to inform me as I am one of the owners and happened to be at that location at the time. I went to find Scott to talk to him to explain that our dog is a working service dog and needs to be with the individuals, in the process I received an important work call that I had to take. I had the service dog with me at the time in a room separate from the Scott. Scott walked over to the doorway from the other room and yelled in at me while I was on the work call, "That dog needs to be secured somewhere!". I yelled back that I was on a work call and I would speak to him in a minute. After my work call I called his supervisor, Randy, to express my concerns for the lack of professionalism that Scott displayed and to let him know how disruptive he was being. I also explained that Service Dogs legally can be where they need to be, especially in our place of business and that a representative from Custom Air should not be coming into our place of business and dictating to us how to handle our Service Dog, especially in the manner in which he did. Randy's response was, "I don't know what the difference is between a regular dog and a Service Dog" and said he would address the situation. I asked that he follow up with me after he did so. Randy's idea of handling the situation was to talk to Scott on the phone. Randy called me back and literally told me that he handled it by telling Scott, "to be nice." Scott came back into the building to give me the estimate and never once apologized for his behavior. Very disappointed at the lack of professionalism and the level of disruption company caused at our organization. Hopefully the owner, Pat Halaiko, still is involved with his company and addresses these employees properly.UPDATE: Pat called me the next day and assured me that the issue would be addressed. He is going to train is staff on Service Dogs and how to handle those situations moving forward. I appreciate that he takes customer service so seriously. I feel confident that he will work with his staff to make sure it is better moving forward. We will use them again.read more
Debbie Dicken
Debbie Dicken
15:36 02 Jul 19
My AC went out this week, custom air came out within 2 hours of the call and fixed my old unit and upgraded my thermostat within 90 minutes. That’s what I call service! Thanks Doc for your expertise!
Bryan Phipps
Bryan Phipps
20:57 20 Jun 19
great guys to work with
Shane
Shane
10:55 20 Jun 19
Our AC unit stopped working and Custom air was able to quickly identify the issue and resolve it. They called me back at 10p the night the unit stopped working, had a guy there by 2p the next day (were available at 9:30a but I could not get off work) and the guy was finished and leaving my driveway... by 2:40p. Very professional, efficient, and customer oriented. Would highly recommend!read more
Blake Wertz
Blake Wertz
18:07 16 Jun 19
Fast and efficient
Bill W.
Bill W.
10:12 11 Jun 19
Custom Air was able to solve a problem with our AC and our warranty that was above and beyond what most contractors would attempt. A special thanks to...
buckeyegirl1
buckeyegirl1
18:21 18 May 19
Tim, the serviceman who came here was so nice and honest. Another well known company had told us the motor was out. They quoted $1,000. They also tried to sell my husband a new furnace. It would have been over $10,000. I said no and called this company. On a Saturday, call and repair totaled... $98.00. Thank you for being honest and getting here quickly.read more
Ralph Miller
Ralph Miller
16:06 22 Apr 19
We had a mini-split heat pump/air conditioner installed in our sunroomwhich is too cold or too hot depending on outside temperatures. It works great and we now are able to enjoy the sunroom for 3 seasons. The installers did a great job and our new system works great. I would highly recommend... Custom Air.read more
Tom & Connie Abele
Tom & Connie Abele
21:49 29 Mar 19
A big thank you to Scott Haring for helping us pick the right furnace & AC replacement that was right for our needs. We would also like to thank installers, Jake & Justin, for their great job. They were very helpful in explaining the new systems & the thermostat. We would highly recommend Custom... Air & these gentlemen to anyone.read more
J. Kelly
J. Kelly
12:14 11 Mar 19
Custom Air services the office I work for & they're unbelievable! Most of the guys are super friendly & when they've got a break, they aren't too shy to make conversation or answer any questions we may have about their work. Jeremy (I think) usually maintenances our filters, he's a hoot! We just... had them come out to do annual maintenance on our roof & a couple of us got to get to know Chad Dotter - he was amazing. He shared stories about his dogs (I love dogs, lol.) & even showed a few pictures; very personable. HIGHLY RECOMMEND CUSTOM AIR WITH THEIR FANTASTIC EMPLOYEES 🙂read more
Sandra E.
Sandra E.
08:13 05 Mar 19
Best customer service I have ever experienced with a company! Tim was very knowledgeable and was able to give great tips and advice on my furnace!!! I will...
Donna Wyland, Life and Writing Coach
Donna Wyland, Life and Writing Coach
21:28 28 Feb 19
Excellent installation. Friendly, professional service people. Great follow-up by Scott, the representative who provided my quote. Highly recommend them to anyone replacing a furnace or A/C unit.
Cheri D.
Cheri D.
13:58 11 Jan 19
Extremely happy with my new HVAC system. As a single woman maintaining my own household, I appreciated Kyle taking the time to explain what I needed and why. I was very comfortable in his recommendation. The installers were right on time and did an excellent job. I would highly recommend... Custom Air !!read more
Mark Zinfon
Mark Zinfon
16:58 09 Jan 19
After working out the details of our proposed system with Kyle Kidd, Jake R. and Mike F. arrived on time on a day I took off from work to be on hand as our new HVAC system was installed. They had with them all needed items for us, which they installed with skill and competence. Each was polite... and very professional, told me what to expect from the outset, then delivered on those expectations. During their time spent in my home, they took opportunity to go over new equipment and offer tips to getting the best use from it.An issue of thermostat compatibility came up. Former Service Rep. Chris stopped by to assist. Decision was made to swap mine with one that was on the truck, required due to multiple stages of heat and AC. End result was, as the gentlemen concluded their day, I had fully functioning heat and air conditioning. All at Custom Air have been great to work with and our system, through both cooling and heating seasons, has functioned well and is saving us energy costs. I highly endorse these people and this business!read more
Lori Landon Vance
Lori Landon Vance
20:44 05 Jan 19
Josh Reed installed new unit in our home and he was very knowledgeable and willing to address our needs. We were very happy with the value and service we received from Custom Air.
Barbara Hill
Barbara Hill
18:51 12 Oct 18
Had an AC and furnace installed. The salesman was very professional and informative. The installers did a super job. Very knowledgeable and friendly! Would recommend.
Martin Zofko
Martin Zofko
00:56 28 Sep 18
Great experience, very competent and efficient installers and quality equipment
Danielle Mason
Danielle Mason
18:25 28 Aug 18
Custom Air was the 3rd company I had come out to do an estimate. Scott came to do the estimate and I was impressed from the start. He took his time, explained everything, answered my questions and was very thorough. Jake and Jason were out in less than a week from the estimate to do the install.... These guys were so friendly. It was raining like crazy that day and yet they managed to keep a super clean work area. They were so quiet during the install that I almost forgot they were there. McKenzie did a follow up call a few days out just to make sure everything went well. Their follow up service is amazing too. I would recommend them to anyone. I have talked to or dealt with several people from Custom Air and each one is just as amazing as the first.read more
Brad Waite
Brad Waite
17:40 15 Aug 18
Custom Air recently replaced one of our home HVAC systems with Rheem units and we are extremely satisfied. Ty Gates sold us the system and was both knowledgeable and efficient in helping us determine our needs. Mike P and Tyler Q installed the system and did an excellent job. The system is... quieter and much more efficient than the 16 year old system it replaced. I have used Custom Air for years and they continue to deliver great results and service.read more
Ellen Gardner
Ellen Gardner
14:48 07 Aug 18
They were on time. They didnt complain like a lot of people would. They were efficient and polite.
Roberta Boyd
Roberta Boyd
15:59 13 Jun 18
Great experience picking out new air conditioner. Dave gave me choices on the unit that would be best for my condo. Jake and Cory were probably the most respectful and informative installers that have ever been in my home. I would not think twice about using Custom Air again. Roberta B
Diane Prince
Diane Prince
21:36 12 Jun 18
It was a wonderful experience. The salesperson Kyle was very informative and answered all of my questions. The installers, Ryan and Jake were awesome. They were professional, on time, and explained everything. I was very pleased with the entire process!
Kyle Gellhaus
Kyle Gellhaus
16:36 18 May 18
When our old AC unit sprung a Freon leak, we decided to install a new one. Scott Haring came out and talked through all the options and provided a competitive quote to the other companies. He was very knowledgeable and didn't try to upsell options we didn't need. The install went well with no... issues and was done exactly as we had agreed to including correcting some issues from the original equipment. I have waited a year to write the review to ensure no hidden issues arose and so far so good. I would recommend Custom Air if you are looking to replace your AC unit.read more
Lisa Huggins Clay
Lisa Huggins Clay
20:34 16 May 18
Reliable, efficient, and fair pricing. I love my new HVAC system!
Pam G.
Pam G.
13:29 14 May 18
My air conditioning broke last fall. I decided to wait until this spring to replace it since the furnace was working. I got quotes from at least 10 companies. Custom Air's quote was the one I chose. It wasn't the cheapest but Ty (my salesperson) provided a complete and thorough estimate. He... responded to all of my questions and I had many. He provided choices for my new system and didn't push me to buy a more expensive unit. Tyler and Cory completed the installation earlier this week. They arrived on time and did an excellent job. They were some issues with the existing furnace venting in my basement. Ty came up with a solution and Tyler and Cory did a perfect job implementing it. It looks better than I expected. Tyler and Cory showed me how to use the thermostat and gave me some pointers on the outside A/C unit. The day after the installation, Bonnie called to make sure that I was happy with the installation (I am). When needed, I will purchase a service contract with Custom AIr. I highly recommend this company.read more
Bill Montgomery
Bill Montgomery
16:53 10 May 18
Tech was able to get to us ahead of schedule, arrived on time and was very professional. Solved my problem and actually proposed a way to save us money and solve future problems. Very happy with outcome. Highly recommend!
Meredith Blatt
Meredith Blatt
13:37 10 May 18
I have had a wonderful experience purchasing a new furnace and air conditioner. I am a very happy with Custom Air, they are the Best! A special shout out to Ty Gates who has gone above and beyond in helping me! As a Real Estate agent, I have referred Custom Air often to clients who are very pleased... with their service as well. Many thanks for a job well done.read more
John Galt
John Galt
20:03 22 Apr 18
Custom Air just installed a new Hvac system in our cottage in Dublin. An excellent job by Jake and Ryan. They were so nice to work with, considerate and neat. They also answered all ourquestions and took their time with us. We can’t recommend them enough.
jason hill
jason hill
01:52 04 Apr 18
CA techs have been servicing my home long before I lived here. I have a 40 yr old home that I moved into 2 years ago. I met one CA employee who helped with the original install. History and experience like that create an invaluable wealth of knowledge that you can trust and rely on. One of... the two heat pumps at my property was developing a terminal malfunction shortly after we moved in. It was a 10yr old unit with a warranty about to expire. Made more sense to buy a new model. Replaced it with a top model Trane unit but the defrost module kept malfunctioning. CA installers and techs worked tirelessly on multiple occasions to troubleshoot the problem. After 4 module replacements over a 2 month period, and a nearly $1300 electric bill (jan-feb '18) due to the malfunctioning pump unit, Trane was contacted and it was determined that there was an incompatibility with the older air handler to which the new unit was paired. CA management came to my house and explained in person how the situation was going to be remedied. CA installed a new air handler and even worked with Trane to recoup the majority of the unnecessarily expensive heating bill. I can't thank them enough for turning a bad situation into a really positive experience. These guys are a class act. Very professional, knowledgeable, and respectful when on homeowners' premises. I would recommend them to anyone.read more
Stephen Garnick
Stephen Garnick
21:50 25 Mar 18
We needed a new AC & furnace. I spoke to Bonnie at Custom Air. She was very pleasant to speak to and she scheduled an appointment at a time that worked for me with Scott G to come out and give me an estimate. Scott arrived on time and was great to work with. He listened to what I was looking for... and provided me with pricing of several options. No high pressure sales just solid options in a price range that worked for us, he even took care of the Columbia Gas rebate. Once we decided on the option he scheduled our installation date on a day that I wanted. Chris and Jake were our installers and they did a wonderful job. They put down drop clothes all through the house to keep the dirt to a minimum and got busy. They were very friendly to work with and didn't mind me hanging around. They had the old equipment out in no time and began setting the new equipment before lunch. Once everything was set they checked everything out then went over everything with the family. All of the work was completed in about 8 hours including having to run new exhaust vents for the furnace and their clean up. I don't normally like having people in to work on things in our home but everyone that I dealt with at Custom Air made this a great experience. I would highly recommend them to others.read more
Lauren Heft
Lauren Heft
15:09 22 Mar 18
We had a new furnace and AC unit installed—Ty in sales was very helpful in explaining our options and patient in answering my questions, and they quoted us the best price. Sam and Mike did a great job with the installation—very courteous and cleaned up everything when they were finished, and did a... good job explaining all the new features, thermostat, etc.read more
Mary Ashley
Mary Ashley
23:55 08 Mar 18
I had a great experience with Custom Air, from the first conversation about purchasing an a/c unit through the installation. The representative presented my options in a straightforward and honest manner. The installers were on time, kept everything tidy, and went above and beyond to make sure the... installation was done right. I haven't used my a/c yet (it's 31 degrees in Columbus as I write), but I've already received a call from the company making sure everything went o.k. and providing a direct phone number to call if I need anything. This is my first experience with Custom Air, and I already feel like a valued customer!read more
Sharon Owens
Sharon Owens
22:47 30 Jan 18
I am completely satisfied with Custom Air and would highly recommend it. I had excellent service beginning with the office and sales personnel to the installation team. They all were professional, polite, and accommodating.
Pamela Austin
Pamela Austin
13:44 24 Jan 18
We recently found ourselves in an emergency situation when it was discovered that our furnace was leaking carbon monoxide. Unfortunately it was also the morning we had a big snow storm along with frigid single digit temperatures. The team from Custom Air did not disappoint. They were able to send... someone out by that afternoon and had us back up and running with a new system by Monday (which was also a holiday!) It felt good to know that our family was in good hands from start to finish thanks to Custom Air.read more
Linda Grandominico
Linda Grandominico
14:12 23 Jan 18
What I can I say about this company but HONEST. I have had Tim, Andy and Jack out to service my air conditioner and furnace for several years now. I have to say they treat me well, if they have to replace a part they show me the problem, explain why it needs to be replaced. I feel so comfortable... when they are here, they treat me like I am a special customer, not just another job. They don't talk down to me because I am a woman and don't know anything, I am treated like a valued customer. Thanks Custom Air for hiring the best of the best. They earn more than 5 stars.read more
Ron Hedges
Ron Hedges
21:32 20 Jan 18
Custom Air just did a great job of replacing our furnace during trying times in winter. Bonnie was great at coordinating things and the techs were courteous and competent. Great job at a fair price. Would highly recommend them and will use them again when needed.
Amanda Wilson
Amanda Wilson
18:47 12 Jan 18
I called Custom Air when I had no heat in January. I called at 8:30pm and I had someone at my house by 9am the next morning to troubleshoot. Turns out I needed a new furnace and Scott was at our house by 2pm the same day to give us an estimate. Our furnace (and AC) was installed within a week... and we are very pleased with his effort along with the installers. Would definitely recommend this company for any HVAC needs.read more
Tyler Wilkey
Tyler Wilkey
16:58 12 Jan 18
These guys are phenomenal! Everything was smooth and all involved were super friendly. Thanks guys for taking such great care of my wife and I!
Lauren Torgerson
Lauren Torgerson
17:58 09 Jan 18
Absolutely LOVE our ductless hearing & air system, it has complete transformed our home AND lowered our utility bills!
Teresa Butler
Teresa Butler
00:59 21 Dec 17
My experience with Custom Air has been excellent. It all started with Kyle coming out to the house to determine the furnace that best fits my needs. He explained the process of installation so that I would know what to expect. Afterwards, he followed up to schedule the installation. The crew... (Sam, Corey and one other gentleman) showed up on time the day of installation. Actually, they were a little early. They were very professional and polite. They put down tarps on the floor so they would not track through the house and wore booties whenever they stepped on the carpet. They explained each step to me so I would know what to expect next. They removed the old furnace, installed the new one and cleaned up in a lot less time than expected. They performed many tests and found that I wasn't getting enough return air. So, they went all over the house to adjust all vents until the return air came out at the perfect level according to the tests. Now my furnace is working great. It is warming perfectly and it is a lot quieter than the old one. Afterwards, Bonnie gave me a follow up phone call to make sure that everything was working perfectly. And it is. I couldn't be happier with the way this company treated me and with the professional installation of my furnace. I would highly recommend them to anybody needing HVAC services.read more
Teresa Butler
Teresa Butler
00:36 21 Dec 17
My experience with Custom Air has been excellent. It all started with Kyle coming out to the house to determine the furnace that best fits my needs. He explained the process of installation so that I would know what to expect. Afterwards, he followed up to schedule the installation. The crew... (Sam, Corey and one other gentleman) showed up on time the day of installation. Actually, they were a little early. They were very professional and polite. They put down tarps on the floor so they would not track through the house and wore booties whenever they stepped on the carpet. They explained each step to me so I would know what to expect next. They removed the old furnace, installed the new one and cleaned up in a lot less time than expected. They performed many tests and found that I wasn't getting enough return air. So, they went all over the house to adjust all vents until the return air came out at the perfect level according to the tests. Now my furnace is working great. It is warming perfectly and it is a lot quieter than the old one. Afterwards, Bonnie gave me a follow up phone call to make sure that everything was working perfectly. And it is. I couldn't be happier with the way this company treated me and with the professional installation of my furnace. I would highly recommend them to anybody needing HVAC services.read more
Stan Michnowicz
Stan Michnowicz
17:50 13 Dec 17
Thank you Custom Air!! My house is SO warm now!!! Thanks to Ty and all the installers for their hard work installing my new HVAC system!2 days after the install was complete, there was a small leak coming from the newly installed humidifier and they had someone there right away to fix it. The... technician even discovered a defective part within the humidifier and ordered the replacement part on the spot. Everyone has been great to work with, I definitely recommend Custom Air!read more
Mike OHarra
Mike OHarra
01:38 11 Dec 17
Having been an HVAC tech I would have replaced the furnace myself. However do to an injury I was unable. The crew did a fantastic job. I was expecting to find some things I would have done differently, but much to by pleasant surprise they did exactly as I would have. If they can please a fellow... tech they will easily satisfy the general customer. I highly recommend them.read more
Bob Smith
Bob Smith
14:57 30 Nov 17
The entire team did an excellent job of evaluating , planning and installing an energy efficient circulating hot water heat system and air conditioner. The automation including the wifi thermostat is a great benefit. Breaking up the old water heating system was a big chore, and the end results... were wonderful.read more
Jeanine Larson
Jeanine Larson
22:34 09 Nov 17
Scott Haring was my contact person and was very helpful with working out the best furnace and air conditioning units to install. I needed to work around some remodeling and the team was helpful in doing that by scheduling separate demolition and installation dates. All of the installers were... respectful and professional.read more
Gene H.
Gene H.
07:37 23 Oct 17
Received a call today from Bonnie.I guess my request for a estimate had somehow slipped thru the cracks.She apologized and said that's not the way she or...
Mary A. Wood
Mary A. Wood
19:30 16 Oct 17
I'm very pleased with the installation of my Trane heating and air conditioning systems that were done on October 9,2018. Ty Gates came out in the spring and did a quote complete with measurements and photos. He was very professional and sent estimates for several different systems, complete with... costs and brochures, rebate info, etc. I had all the info I needed to make a decision and decided on a new high efficiency Trane system. But it did not end there.The team of HVAC techs which Custom Air sent out on the day of install was superb to work with. Sam and Ryan were technically proficient and very professional as well. They explained the entire process start to finish and everywhere in between. I had lots of questions and they took the time to explain everything in great detail. They took great care in my house at all times ( with the booties) and cleaned up meticulously.I could not have asked for a better experience. They were spot on with the estimate of time it would take which was basically all day and into the evening. They did a great job. Thanks, guys!read more
Sarah Muffley
Sarah Muffley
00:27 14 Oct 17
Custom Air did an all around great job! They didn't try to sell us something we didn't need. Installation went well and we have already seen savings in our electric bill! I highly recommend Custom Air!
Larry Smith
Larry Smith
17:27 12 Oct 17
Thank you Scott, for helping my wife and I decide upon the right new AC and furnace combination for our home. You really know your products well - the kind of salesman it is a pleasure to work with! We appreciate how you responded to each of our questions with carefully researched, detailed... product information presented in a clear and easy to follow way . . . it enabled us to analyze the merits of the equipment upgrade options you described as they pertained to our own circumstances and needs.read more
Jodi Hanley
Jodi Hanley
21:11 04 Oct 17
From the first phone call to Custom Air, to the sales/purchase process with Kyle Kidd, to the install by Andrew and Robert, we could not have been more pleased. We will definitely be using Custom Air for all of our heating/cooling needs. The quick response to our initial phone call that our A/C... went out was unbelievable. We noticed that we had no air just after midnight on a Sunday and our unit was installed by Tuesday. Our house is cool and comfortable. We have already scheduled for our furnace to be checked out by them.We will definitely be telling all of our family and friends about Custom Air.read more
Martin E
Martin E
01:07 28 Sep 17
I wanted to share my great experience with Custom Air. My 13 year old AC was dying a slow death this summer, so I decided to replace it... and MAN am I glad I did! I'm pretty meticulous when it comes to these kinds of things. I got several quotes, asked a lot of questions, did a ton of research,... and throughout the entire process Custom Air stayed head and shoulders above the pack. Dave Wuelfing came out, gave me the best price up front (and ended up being the best quote too), put up with all of my questions, never pressured me, was very responsive, and even put up with me changing my mind at the last minute on which model I wanted. Robert Kendrick and Jake Riley were prompt, professional, and did a great, TIDY install (that's key - some places are sloppy!). Custom Air handled all of the city inspection paperwork, and even helped me with my Energy Savings rebate paperwork. It actually ended up being an enjoyable experience for something I don't generally enjoy (having to replace stuff around the house). I can't recommend these guys enough!read more
Kristy Wibbenmeyer
Kristy Wibbenmeyer
19:46 22 Sep 17
I truly love this company! Customer service, technician knowledge and reasonable prices. Thank you very much!!!
Murray Caraway
Murray Caraway
18:37 17 Aug 17
When our air went out on the hottest day of the year, Custom Air was prompt in providing excellent service. Our technician, Chuck, was very informative and was helpful in explaining what was wrong. He addressed the immediate needs as well as explained potential future needs. He was never pushy,... very personable, and knowledgeable.read more
Karen Ellis Dallas
Karen Ellis Dallas
16:16 16 Aug 17
Custom Air has the best service department of any company I've ever worked with (not just HVAC companies). The service is quick and the people who come to the house are so friendly and professional. I would recommend you to anyone!
Natalie Lo
Natalie Lo
15:58 25 Jul 17
I had a really great experience with Scott from Custom Air. He really took the time to understand the needs of our house. He wasn't pushy, but provided excellent advice and service. During the installation, they ran into a couple snags with our house being as old as it is, but found solutions... and never charged us a cent more. Since the installation a few months ago, everything has run smoothly and we are very pleased with our new AC, furnace, AND water heater! Highly recommend!read more
Thanks to Custom Air and Joe for the great service today! I highly recommend this company.
Sandy Robertson
Sandy Robertson
15:54 13 Jun 17
Thanks, Custom Air! Joe, the service technician was professional and had our AC up and going in no time. If you need dependable, professional service, this should be your go-to company. Completely satisfied!
Killeen Thomas Hinkle
Killeen Thomas Hinkle
20:55 15 May 17
Excellent customer service, they say what they mean and do what they say. I have never had to wait more than a few hours (not days) for service with a 30-minute window. Thanks CA!
Patrick Bukalski
Patrick Bukalski
13:35 09 Feb 17
Worked with custom air on my historic farm house and they did an excellent job installing two air-conditioning units and furnaces in my home allowing us to zone our home. They were quick to work with, clean and very professional!
Chad Shinaberry
Chad Shinaberry
14:58 22 Nov 16
Custom Air came out promptly after the service call was placed and resolved an issue with my propane furnace/thermostat which allowed my wife and I to keep our newborn baby cozy in his new home! Our serviceman, Scott, was a class act and extremely professional. Thank you.
I just had my furnace and air conditioning replaced by Custom Air and Robert, Sam and Austin were amazing. My units were almost thirty years old and for ten of those years, Greg ,the technician, faithfully kept everything going but it was time.Scott Haring is the man you want if you need someone... to give you a fair price, answer all your questions and give you good advice. Robert, Sam and Austin came in and laid drop cloths from front door to basement. They did not leave so much as a speck of dirt on the floor and it is the cleanest it's ever been!I am so impressed. Thank you for a great job!!!!read more
Jeff Avery
Jeff Avery
13:27 21 Jun 16
Recently had this company out to my house. They stand behind their Service and make things right.
Todd McCollough
Todd McCollough
15:29 24 May 16
From the time I called Custom Air and spoke to Bonnie, to the time the installation was complete, the experience was terrific. Kyle, the estimator who visited my home, was efficient and quick and did not try to oversell me! He was honest about my type of house and efficiency, my needs, and what... Custom Air offered. I know nothing about HVAC installation and Kyle could have easily told me I needed something that I didn't. But, he fully explained the options and suggested the most affordable option for me. The installation was quick and the installers fully explained all the options on the new HVAC unit. They relocated the unit to a new spot from my older unit's space, and they cleaned the area and you could never tell they were even here. The unit itself is a Trane and works quietly and cools the house great. Bonnie followed up with me afterward, and assured me that Custom Air would answer any questions or meet any needs if we have any. Anyone can sell you an HVAC unit for your house, but the experience matters. I will recommend Custom Air to all my friends, and will use them again if ever needed. No doubt. Great job!read more
Arlene A.
Arlene A.
08:49 26 Apr 16
Custom Air installed a Trane HVAC (with air filter, humidifier, UV light) and a Mitsubishi Mini Split. My neighbor, a retired engineer, was right on the...
Mary Logan So
Mary Logan So
02:16 27 Dec 15
Going into Thanksgiving, we received the rude awakening of a 19-year old furnace giving out. We weren't happy since we figured that the furnace would need replaced, but the one thing we were sure of was that the only company we would trust in this purchase was Custom Air Conditioning and Heating.... We called for an appointment with the Service Department first to confirm that the unit was not worth replacing, and when we made the decision that the repair would only be a short-term fix, we were pleasantly surprised by Cameron, the sales representative. He spent time learning how we use the house and calculated the load capacity needs. He provided a wealth of education about heating and air conditioning units and gave us four options to consider. We were comfortable with the education we received to select the unit right for our house. And the installation couldn't have been easier. The techs were polite, courteous and actually quite fun. They taught us how to use the system, where to replace filters, and how to download the app to use while we were away. They cleaned up and it was like they were never there. That night, warm air pumped throughout the house, and we have been delighted ever since. We highly recommend Custom Air and couldn't imagine using anyone else.Sincerely,Happy customers Wai and Mary Logan Soread more
Tara Baker Perfect
Tara Baker Perfect
21:47 17 Nov 15
Custom Air did a wonderful job installing my new energy efficient furnace. My old system of 18 years was on the brink of needing major repairs so I opted for a new 97% efficient furnace and the cost was right where I expected to pay. No hassles on rebates as they took care of all that and took... the cost of my price. Installation was clean and fast. I will be a repeat custom for all service calls with my heating and AC.read more
Kris Ramsey
Kris Ramsey
14:30 10 Apr 15
Excellent customer service - from ordering to completing!! Had our unit checked yesterday and had super great service!!!! Appreciate the ethics and honesty.
Kevin Staten
Kevin Staten
13:48 18 Dec 14
Great service I used them at my home and the service was outstanding. The service man work was clean and he was an honest man. The service was so good that I told I went to work and told them and they started using Custom Air. And like at home the service is outstanding. I would say use them if you... have an issue and you will not be sorry! read more
Jurgita Fumo
Jurgita Fumo
14:39 16 Dec 14
I just want to say thank you for amazing service starting with customer service on the phone to the technician that came out to do maintenance on our furnace. Scott's professionalism, knowledge of product and service is worth 10 stars. Thank you.
Kurt Schooley
Kurt Schooley
23:10 10 Jun 13
I can't say enough good things about Dave, Randy, Rod, Mark and Darrin! Everyone was great to work with and they went above and beyond in fixing our leaky coil and assorted issues. I strongly recommend Custom Air!
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