See what your neighbors say about us.
Our Columbus air conditioning & furnace reviews tell our story well. Call us anytime at (614) 552-4822 or use our contact form for a free estimate or to schedule service.
Based on 502 reviews
Carol Richardson
17:54 27 Sep 23
Been with custom air for several years. Always been satisfied.
Deidre Wunderlich
16:03 27 Sep 23
The technician (OJ) who came was professional, polite, and friendly. Definitely recommend.
Christina Mollica
13:17 26 Sep 23
Amanda performed our semi annual service and was great! She arrived promptly and was very helpful in explaining furnace maintenance, including how and when to change dampers, filters, etc. Thank you, Amanda!
M Ahern
17:01 25 Sep 23
OJ was professional and provided a recommendation for a heating imbalance that we have had upstairs.
Vrenna Enterprises
16:46 24 Sep 23
Love Custom Air. They take great care of our Trame system and give me piece of mind with the annual maintenance agreement that my system will keep running smoothly! All the techs are very friendly and communicative on what they saw and tweaked. They also say what good care the company takes of... them and that’s the best testament this day and age. Thanks Custom Air!read more
Christa Sims
21:22 22 Sep 23
OJ came on time and got me all set, I'm ready for the winter season!
Jennifer Nash
14:18 22 Sep 23
OJ was fabulous at inspecting our furnace and AC unit in preparation for winter. He was friendly, polite, on-time and professional in doing his job. Very happy with Custom Air products and service!
Becky Hinga
14:37 21 Sep 23
Friendly, polite and professional tech showed up on time to service units we bought from Custom Air years ago. I have no reason to consider another company.
Thomas Kipfer
15:41 19 Sep 23
Great partnership since 2014 when the team from CA redesigned my home system installing a 2nd unit for upstairs. Since then we replaced the primary system. We have enjoyed working with all the service technicians for bi-annual health checks… most recently OJ. Knowledgeable and thorough keeping us... working without issues. Thank you!read more
D Ohio
21:06 18 Sep 23
Blower motor stopped working. System was still under warranty for parts. I was dissatisfied with the company that installed it so I called Custom Air instead. They came out same day and diagnosed and fixed the issue (bad control board). Provided the parts free under the warranty and charged... labor only. The service was fast, diagnosis was correct, and cost was competitive.read more
Brad Sharp
20:24 14 Sep 23
outstanding experience from sales to installation and results
Alex Palmo
21:10 12 Sep 23
Custom Air is one of the only places I found who will install a furnace and run ductwork in a renovation. I replaced a coal converted furnace and had the old ducts removed due to asbestos.CA installed ducts, furnace and AC. They did great work and were very responsive.
Patrica Prior
12:58 12 Sep 23
Explained everything well
Mitch Lohr
17:17 08 Sep 23
The sweetest guys came to install! They were so nice & respectful. They made sure all of the doors to our basement were closed and that the cats would not get out. Best experience I have had
Helen Barber Dunnan
15:56 08 Sep 23
OJ, the technician, was very professional, friendly and informative
scott tedrick
21:39 05 Sep 23
The crew did a great job and worked w us to create a unique solution suited for our unique house in Rush Creek Village.
Pete Hohlbein
19:27 05 Sep 23
The techs showed up when they said they would and were professional with the interaction. They found the problem of a mouse chewing through a wire and blowing a low voltage fuse. AC is back working and could not be happier!!! Great job!!!
Wendi Rosenthal
17:54 05 Sep 23
They came same day and found what needed to be be fix and completed it quickly.
Kushala Yed
21:55 01 Sep 23
Excellent service! Bobby assessed the problem and took the time needed to resolve the issue completely. He was very professional, knowledgeable and friendly. We finally have cool air again and it’s thanks to Bobby’s expertise. Highly recommend custom air!
Sandra Swanson
13:23 31 Aug 23
Knowledgeable, prompt technician.
Larry Kish
00:46 31 Aug 23
Installer was prompt and finished in a reasonable time while providing detailed maintenance instructionsl
Mike Sherman
21:51 30 Aug 23
Custom Air has provided us excellent service for years. I’d highly recommend them.
Jeff Lloyd
17:58 30 Aug 23
OJ Jackson was our tech. Great communication and very professional.
Dustin Wills
21:33 29 Aug 23
OJ was kind and professional.
Steve Heit
16:26 29 Aug 23
O.J. does a great job. Always explains everything and makes suggestions where necessary. I’ve always had good experience's with Custom Air.
Kim Hildreth
14:32 29 Aug 23
O J was polite and efficient.
john crider
17:41 28 Aug 23
OJ was great. Punctual, friendly, and professional. What more can I ask for?
Sue Skasko
15:16 28 Aug 23
OJ did a great job!
Mike Merick
13:51 28 Aug 23
Arrived on time, solved and corrected the issue quickly.
Susan Raphael
20:12 25 Aug 23
Excellent technicians! Our technicians have always been professional and thorough. Regarding our recent issue she explained, offered choices and got the job done. We have used Custom Air for the last 20 years for maintenance, replacement and repair.
Jimmy High
19:12 25 Aug 23
OJ Jackson was outstanding today in his inspection of our A/C. Found an issue with our vents that I didn’t even know I had, and it made an immediate improvement in our house. Very pleased!
Amy Rogers
17:20 25 Aug 23
OJ did great!
Sunita Mokadam
13:31 25 Aug 23
Joe and Kylie did a great job with our service. We ran into some glitches since it hadn’t been done before, but all was well in the end!
Paul Matrka
13:22 25 Aug 23
OJ was my service technician. He was prompt, courteous, and efficient.
Arlene Armstrong
11:13 25 Aug 23
Within 90 minutes of my 8 a.m. call (during one of the hottest weeks of the year) Bobby was at my house to replace the capacitor and restore the AC.We have been happy with Custom Air’s installation and maintenance of our HVAC and mini-split, but it’s their quick, competent response in an... emergency that really counts. And they’re all really nice folks, too.read more
Amy Bowsher
13:32 24 Aug 23
OJ with Custom Air came out to perform my yearly AC service and inspection. He was very professional and did an excellent job.Thank you OJ!
Mary Dumek
18:53 23 Aug 23
Our AC went out when it was supposed to be the hottest week of the year. Custom Air was so fast to come out and get it working again. Thanks!
George Ratcliff
16:37 23 Aug 23
OJ was amazing from quality of work, customer service and knowledge of the product!
Mindy Keane
14:57 23 Aug 23
We’ve had a maintenance service agreement with Custom Air for many years. They have always come out on time been very professional and serviced our heating and AC units.
Bob Fletcher
13:05 22 Aug 23
OJ Jackson was very professional and very thorough.
Carol Mahaffey
17:57 21 Aug 23
Oj did a great job today.
Doug Studebaker
17:34 21 Aug 23
Explained much detail to allow us to understand the process of repairing our heat pump and furnace. Really appreciate it there thoughtfulness and efficiency.
Becca Ferri
15:27 21 Aug 23
This was my first time using Custom Air and they went above and beyond when my ac went out over the weekend. The on call technician used his personal time to take my calls and help me troubleshoot the unit to identify the problem. Both the on call technician and the technician who came to fix the... unit were very nice and helpful. I can’t say better things about Custom Air. I recommend them for all HVAC needs.read more
Heather Goodman
15:05 21 Aug 23
OJ did an amazing job and went way over his job by helping me map out which AC/furnace units serviced which rooms in my home (we have 3 complete units in total). Running and and down 3 flights of stairs and a crawl space - he was a true partner in helping me negotiate temperatures with the rest of... my family! Life saver!read more
Deborah Houser
18:43 20 Aug 23
Custom Air has always been highly professional , dependable and reliable. We have depended on Custom for many years and will continue always!
Anthony Wade
20:04 18 Aug 23
Mr. O. J. Jackson was courteous and respectful as he completed the task of inspecting our furnace. After he finished the job and Prior to leaving our home, he gave my wife and I a thorough review of what was done. It was a pleasure having Mr. Jackson inspect our furnace on behalf of Custom Air.
Brian Campbell
13:58 18 Aug 23
OJ Jackson serviced our units and was very professional and knowledgeable.
Fred Edmonds
18:41 17 Aug 23
OJ Jackson with Custom Air was very thorough in servicing our HVAC. Very professional and informative.
Kelly Kennedy
15:48 17 Aug 23
OJ was very professional and knowledgeable. Made the visit easy.
kristin gilbert
13:37 17 Aug 23
Very though job by very helpful individual. Would recommend.
Douglas Cook
13:01 17 Aug 23
Professional trades people that met my reqirements in a timely manner.HVAC equipment replacement and installation was as promised.
Amy Belle
19:40 16 Aug 23
OJ Jackson came to look at our air conditioning unit today and he was fantastic! He answered all my questions and was detailed in his inspection. He provided me great insight on how to keep the quality of my air fresh and have me great advice for air filters. He was great!
Kristy Nye
16:00 16 Aug 23
The service was great! Extremely friendly and easy to work with!
Christopher Peterson
15:31 16 Aug 23
OJ was great. Dealt with a lack of ladder problem quickly and was pleasant throughout his visit.
Christine Carney
19:39 15 Aug 23
I was called about our A/C checkup, & they came out the same day. We have used CustomAir for many yrs, & they have always provided us w good advice, prompt service, quality & friendly technicians, good service. They discussed the age of our heating and cooling units, which they installed and are... working well now, and advised us that “if it isn’t broke, don’t fix it.” I appreciate their candor & honesty. Their technician, OJ, checked out the heating system last winter, & he was here again for the A/C. He’s knowledgeable, efficient, & very courteous. A pleasure to work with.read more
Grace Fout
17:47 14 Aug 23
OJ was great. knew what he was doing and was in and out. no issues
David Petry
16:06 14 Aug 23
Excellent communication
Cara Baldwin
18:09 13 Aug 23
My air conditioner was not cooling properly and made rattling noise the problem was diagnosed and it was a major issue but service was great especially customer service and technicians were friendly professional and efficient. Of course air conditioners always break down during heat waves but I... wasn't left in the heat too long and now sitting in 71° thanks to custom air!read more
Kimberly Weatherhead
18:09 11 Aug 23
This company was very knowledgeable and helpful when servicing our P-Tac Unit. The receptionist was very nice when I called to ask for services, and the technician explained exactly what was needed and why once he examined our system. I would recommend this company.
Mike Brown
15:07 11 Aug 23
Custom Air just replaced my air conditioning coil. Excellent service at a reasonable price. They are my go to hvac service.
Mark Gialluca
18:10 10 Aug 23
They did a very thorough exemplary job for me. They were on time and solved some unique issues that exist with my house. Very professional. I highly recommend them
Tim Springer
17:42 10 Aug 23
OJJackson did a nice job and explained results. Good guy
Mac Russell
15:24 10 Aug 23
We had OJ assigned to us and it was a great experience, he was very professional and efficient, and the appointment went off without a hitch. We definitely recommend OJ and the company to others as well
Mark Ball
14:42 10 Aug 23
Our appointment went well.
Chad Davis
13:14 09 Aug 23
Chad is always top notch. Very knowledgeable and personable. I will be a customer for life.
Shannon Cooper
21:12 08 Aug 23
I highly recommend this company. They came out in April to fix a malfunctioning thermostat and 3 months later I needed to replace my furnace and AC altogether. I had a service technician come out to look at the AC to see if it was fixable and the technician explained the temporary fix and estimated... cost, but he let me know that the only way to permanently fix the leak is to replace the unit. Custom Air was able to schedule a sales rep to come out and give me an estimate the same day. I chose to have everything replaced, and they had it all installed within 3 days of the first appointment. Everyone was very professional and made the process so easy.read more
Arica Frisby
20:24 07 Aug 23
OJ was friendly and thorough- good service.
Rose Morgan
15:19 07 Aug 23
Corey is an astute HVAC rep who assisted me in identifying issues with my old system and was invaluable in my decision to purchase from Custom Air. Cody and Andrew installed the new system and were as professional.
Ricky Tam
14:52 05 Aug 23
Bill came to my house & charged my air-cond with R22 refrigerant. Great job.
Margaret Christman
14:33 04 Aug 23
I needed to find a new HVAC I could depend on and Custom Air is the company I chose. Very happy with everyone. The staff and service department are great, the diagnostician was very competent and the repair technicians were excellent as well. So yes, everything I experienced was superior and... that's why they do definitely deserve a FIVE STAR RATING!read more
Matthew Butterworth
18:27 03 Aug 23
OJ was on time, very professional and provided a couple useful tips regarding the furnace filters for my system.
Scot Nicoll
13:01 03 Aug 23
OJ was great, on time, professional, and very knowledgeable
coop
17:51 01 Aug 23
Excellent workers. Positive results! The Coopers
Laurie MacAdams
17:21 01 Aug 23
I've been with Custom Air for 3 years now (my AC/Furnace is my home's original unit 2003) and couldn't be more Thankful for the Excellent Service I have received each and every time I have needed to contact them.Mike, in Service is so kind and helpful every time I call, and Josh, who last came out... to fix a problem was excellent.(Let me just say, in this record heat, the Service Techs that have to go into and work in attics have my deepest respect!)I wish more than 5 stars could be given because Custom Air and all its Employees certainly deserve it!Thank You to EveryOne at Custom Air that has helped me these last 3 years, you are all SO Appreciated!!read more
Richard Hendrix
15:17 31 Jul 23
Very hot day and air conditioning stopped working. Called late in afternoon and Custom Air was here early next morning and fixed the problem. Great service,
Karl Ehret
00:50 30 Jul 23
Tech was able to find a part that needed to be replaced and was able to replace it. Saved me time and money in the process.
Shona Cox
20:59 28 Jul 23
O J Jackson was very courteous, knowledgeable, patient with my questions, and efficient. Would recommend him to anyone who has Air Conditioning issues.
Jake Collier
20:58 27 Jul 23
OJ was very personable and very good at his job. We really enjoyed the work he did. Thanks!
Denise Pietzsch
19:18 27 Jul 23
OJ was a wonderful service technician. Very friendly and personable. Even played with my dogs!
Lauren S.
08:31 15 Apr 23
Had the best service when our furnace went out! Corey Semo went out of his way to make sure that we were taken care of and was patient with answering all of...
Ricardo P.
14:52 04 Apr 23
Selling testimonials for your businessGuarantee of confidentiality and quality of reviewsAll real user accounts, with reviews and friendsYelp accounts of...
Jack M.
13:18 14 Dec 22
Chris Holben is an All Star. He gives you great confidence in his Company. Spencer came out and did the work professionally and efficiently. Even went above...
J L.
12:16 24 Apr 22
I purchased an AC/Heater combo. The price was not the lowest, but they were by far more professional and offered good, quality equipment. The estimate...
Kristin Carlin
22:16 12 Nov 21
Easy, professional and so very nice. A+ will never use anyone else!
Chad B.
09:56 29 Oct 21
Really appreciated the timely service and the service person. He can and was respectful of my home, answered questions, gave me best worst case scenarios....
Kathy B.
15:29 04 Jul 21
From Makenzie who answered my call, to Joe who diagnosed my problem, to Scott who explained all of my options, to Ben who got me on the schedule and...
Tara G.
01:06 18 May 21
Purchased new furnace. Only reason not five star was the new furnace had a defective part- not their fault and they quickly corrected situation. Quote...
Leslie A.
13:12 12 Apr 21
Our AC unit went out recently and prior to having Custom Air, had another "reputable" local company out to look at the unit. They first told us the unit...
Shamy2112
19:24 09 Apr 21
It was time for us to replace our entire HVAC system so we got quotes from a few different companies. All quotes were comparable so it came down to the interactions with the companies themselves. Chris H from Custom Air came out to give us a quote. He was on time, took time to listen to what we... were interested in, and also answered questions we had. He provided us with his cell number to call him directly with any follow up questions instead of calling back into the main company number. Chris H was very responsive to all questions and would provide quote updates within 30 minutes of requesting changes.Once we finalized on the quote installation was scheduled for the following week. Justin K, Ryan B, and Corey S arrived to remove the old system and install the new. They were on time, very professional, and kept the work site clean. They walked us through the new system once it was installed and answered all our questions.I highly recommend Custom Air.read more
Cyn Dee7
15:57 14 Feb 21
Thank you for the great job, I love my new furnace! Scott Haring proposed 4 choices and price ranges to replace my old Lennox furnace including choices from American Standard, Goodman and Tempstar brands. I decided on a 96% efficient Goodman Furnace because of the unusually long warranty period of... 10 years covering parts and LABOR.I was very impressed with the way I was treated throughout the entire process. Your team was friendly, punctual, conscientious and thoroughly cleaned up after the installation. I highly recommend Custom Air, you get the whole package—great product choices and installation from a name you can trust.read more
Will Smiley
19:11 07 Feb 21
Came very quickly on Super bowl Sunday to reset the furnace and get it to stop fighting with the thermostat. Very impressed with quality service and very nice, knowledgeable, and polite.
Anne G.
13:36 27 Jan 21
I highly recommend Custom Air Conditioning and Heating! I have been using them for several years now for my condo and have always been more than satisfied...
Haley B.
11:04 11 Jan 21
Nobody like a it when their furnace goes down, as mine did early Sunday morning, especially when the temp is 27 degrees outside. But the Custom Air team has...
Ed R.
10:22 06 Oct 20
Outstanding company to work with. The Salesperson that came to our house was very personable and knowledgeable about ductless A/c heat pump units. Very...
Linda D.
17:16 17 Aug 20
On time, efficient, pleasant and all around great! I'd been without air for three weeks. The estimator came the day after I called. He checked everything...
Brian Ross
15:34 23 Jun 20
Very impressed with the service, Dan Sherry and Greg Childress did a great job. I will definitely recommend to anyone who needs service or needs a whole new system like We did.
Cynthia Gwilliams
18:38 05 Jun 20
Chris was no pressure and very informative on the sale of the unit!! Jake and Jordan have been nothing but polite and professional and it’s HOT outside (for install) thank you Custom Air!!
Melany S.
04:48 02 Mar 20
My furnace had been acting a little weird, inconsistent, but would turn on for short periods and then turn off. I assumed it needed cleaning because I had...
Romina Huffman
05:13 27 Feb 20
Fast service. Very Professional.
Linda G.
12:07 18 Feb 20
Custom Air just installed a heating and air conditioning unit in my home. Ryan and Sam were both so polite, made sure they didn't track dirt in, and always...
Kirkham Building
18:52 30 Jan 20
We have been working with Custom Air for all of our Turn-Key Projects for several years and have had an exceptional experience every time. From our initial collaboration with Ty Gates through the install and Service, Custom Air Always delivers on timing, quality, and workmanship!
Mac 145
13:54 19 Sep 19
Amazing in every way. Quick to respond, knowledgeable, friendly, professional. Every step from maintenance to purchasing a new unit to installing the unit was a good experience. I highly recommend this company. They take the sting out dealing with a failing AC system.
C T.
18:37 04 Aug 19
After being told by our "usual" heating/cooling company that we've used for years that they couldn't get to us for 2 weeks when our A/C decided to stop...
Bill W.
10:12 11 Jun 19
Custom Air was able to solve a problem with our AC and our warranty that was above and beyond what most contractors would attempt. A special thanks to...
buckeyegirl1
18:21 18 May 19
Tim, the serviceman who came here was so nice and honest. Another well known company had told us the motor was out. They quoted $1,000. They also tried to sell my husband a new furnace. It would have been over $10,000. I said no and called this company. On a Saturday, call and repair totaled... $98.00. Thank you for being honest and getting here quickly.read more
Sandra E.
08:13 05 Mar 19
Best customer service I have ever experienced with a company! Tim was very knowledgeable and was able to give great tips and advice on my furnace!!! I will...
Gene H.
07:37 23 Oct 17
Received a call today from Bonnie.I guess my request for a estimate had somehow slipped thru the cracks.She apologized and said that's not the way she or...
Erik A.
10:28 06 Jul 16
Our Air Conditioner stopped working. We tried to live with it for a few weeks, but realized a fix was needed. We called a service provider and they...
Arlene A.
08:49 26 Apr 16
Custom Air installed a Trane HVAC (with air filter, humidifier, UV light) and a Mitsubishi Mini Split. My neighbor, a retired engineer, was right on the...
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