Heating & Cooling Reviews

The most trusted Columbus heating & cooling.

Our trusted reputation is over 42 years in the making.  Below are some of our local reviews from Google and Facebook.  You can leave your own Custom Air reviews and testimonials here.

Jodi Hanley
Jodi Hanley
21:11 04 Oct 17
From the first phone call to Custom Air, to the sales/purchase process with Kyle Kidd, to the install by Andrew and Robert, we could not have been more pleased. We will definitely be using Custom Air for all of our heating/cooling needs. The quick response to our initial phone call that our A/C went out was unbelievable. We noticed that we had no air just after midnight on a Sunday and our unit was installed by Tuesday. Our house is cool and comfortable. We have already scheduled for our furnace to be checked out by them.We will definitely be telling all of our family and friends about Custom Air.read more
Natalie Lo
Natalie Lo
15:58 25 Jul 17
I had a really great experience with Scott from Custom Air. He really took the time to understand the needs of our house. He wasn't pushy, but provided excellent advice and service. During the installation, they ran into a couple snags with our house being as old as it is, but found solutions and never charged us a cent more. Since the installation a few months ago, everything has run smoothly and we are very pleased with our new AC, furnace, AND water heater! Highly recommend!
Larry Smith
Larry Smith
17:27 12 Oct 17
Thank you Scott, for helping my wife and I decide upon the right new AC and furnace combination for our home. You really know your products well - the kind of salesman it is a pleasure to work with! We appreciate how you responded to each of our questions with carefully researched, detailed product information presented in a clear and easy to follow way . . . it enabled us to analyze the merits of the equipment upgrade options you described as they pertained to our own circumstances and needs.
Martin E
Martin E
01:07 28 Sep 17
I wanted to share my great experience with Custom Air. My 13 year old AC was dying a slow death this summer, so I decided to replace it... and MAN am I glad I did! I'm pretty meticulous when it comes to these kinds of things. I got several quotes, asked a lot of questions, did a ton of research, and throughout the entire process Custom Air stayed head and shoulders above the pack. Dave Wuelfing came out, gave me the best price up front (and ended up being the best quote too), put up with all of my questions, never pressured me, was very responsive, and even put up with me changing my mind at the last minute on which model I wanted. Robert Kendrick and Jake Riley were prompt, professional, and did a great, TIDY install (that's key - some places are sloppy!). Custom Air handled all of the city inspection paperwork, and even helped me with my Energy Savings rebate paperwork. It actually ended up being an enjoyable experience for something I don't generally enjoy (having to replace stuff around the house). I can't recommend these guys enough!read more
Sarah Muffley
Sarah Muffley
00:27 14 Oct 17
Custom Air did an all around great job! They didn't try to sell us something we didn't need. Installation went well and we have already seen savings in our electric bill! I highly recommend Custom Air!
Stephen Garnick
Stephen Garnick
21:50 25 Mar 18
We needed a new AC & furnace. I spoke to Bonnie at Custom Air. She was very pleasant to speak to and she scheduled an appointment at a time that worked for me with Scott G to come out and give me an estimate. Scott arrived on time and was great to work with. He listened to what I was looking for and provided me with pricing of several options. No high pressure sales just solid options in a price range that worked for us, he even took care of the Columbia Gas rebate. Once we decided on the option he scheduled our installation date on a day that I wanted. Chris and Jake were our installers and they did a wonderful job. They put down drop clothes all through the house to keep the dirt to a minimum and got busy. They were very friendly to work with and didn't mind me hanging around. They had the old equipment out in no time and began setting the new equipment before lunch. Once everything was set they checked everything out then went over everything with the family. All of the work was completed in about 8 hours including having to run new exhaust vents for the furnace and their clean up. I don't normally like having people in to work on things in our home but everyone that I dealt with at Custom Air made this a great experience. I would highly recommend them to others.read more
Mary Ashley
Mary Ashley
23:55 08 Mar 18
I had a great experience with Custom Air, from the first conversation about purchasing an a/c unit through the installation. The representative presented my options in a straightforward and honest manner. The installers were on time, kept everything tidy, and went above and beyond to make sure the installation was done right. I haven't used my a/c yet (it's 31 degrees in Columbus as I write), but I've already received a call from the company making sure everything went o.k. and providing a direct phone number to call if I need anything. This is my first experience with Custom Air, and I already feel like a valued customer!read more
Linda Grandominico
Linda Grandominico
14:12 23 Jan 18
What I can I say about this company but HONEST. I have had Tim, Andy and Jack out to service my air conditioner and furnace for several years now. I have to say they treat me well, if they have to replace a part they show me the problem, explain why it needs to be replaced. I feel so comfortable when they are here, they treat me like I am a special customer, not just another job. They don't talk down to me because I am a woman and don't know anything, I am treated like a valued customer. Thanks Custom Air for hiring the best of the best. They earn more than 5 stars.read more
John Galt
John Galt
20:03 22 Apr 18
Custom Air just installed a new Hvac system in our cottage in Dublin. An excellent job by Jake and Ryan. They were so nice to work with, considerate and neat. They also answered all ourquestions and took their time with us. We can’t recommend them enough.
Pamela Austin
Pamela Austin
13:44 24 Jan 18
We recently found ourselves in an emergency situation when it was discovered that our furnace was leaking carbon monoxide. Unfortunately it was also the morning we had a big snow storm along with frigid single digit temperatures. The team from Custom Air did not disappoint. They were able to send someone out by that afternoon and had us back up and running with a new system by Monday (which was also a holiday!) It felt good to know that our family was in good hands from start to finish thanks to Custom Air.read more
Meredith Blatt
Meredith Blatt
13:37 10 May 18
I have had a wonderful experience purchasing a new furnace and air conditioner. I am a very happy with Custom Air, they are the Best! A special shout out to Ty Gates who has gone above and beyond in helping me! As a Real Estate agent, I have referred Custom Air often to clients who are very pleased with their service as well. Many thanks for a job well done.
Pam G.
Pam G.
13:29 14 May 18
My air conditioning broke last fall. I decided to wait until this spring to replace it since the furnace was working. I got quotes from at least 10 companies. Custom Air's quote was the one I chose. It wasn't the cheapest but Ty (my salesperson) provided a complete and thorough estimate. He responded to all of my questions and I had many. He provided choices for my new system and didn't push me to buy a more expensive unit. Tyler and Cory completed the installation earlier this week. They arrived on time and did an excellent job. They were some issues with the existing furnace venting in my basement. Ty came up with a solution and Tyler and Cory did a perfect job implementing it. It looks better than I expected. Tyler and Cory showed me how to use the thermostat and gave me some pointers on the outside A/C unit. The day after the installation, Bonnie called to make sure that I was happy with the installation (I am). When needed, I will purchase a service contract with Custom AIr. I highly recommend this company.read more
Kyle Gellhaus
Kyle Gellhaus
16:36 18 May 18
When our old AC unit sprung a Freon leak, we decided to install a new one. Scott Haring came out and talked through all the options and provided a competitive quote to the other companies. He was very knowledgeable and didn't try to upsell options we didn't need. The install went well with no issues and was done exactly as we had agreed to including correcting some issues from the original equipment. I have waited a year to write the review to ensure no hidden issues arose and so far so good. I would recommend Custom Air if you are looking to replace your AC unit.read more
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Custom Air
4.6
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Taimur Mohiuddin
Taimur Mohiuddin
2018-01-29T22:09:50+0000
Excellent service - your technician Andy was professional and did an excellent job - highly recommended!!
Teresa Butler
Teresa Butler
2017-12-21T00:36:43+0000
My experience with Custom Air has been excellent. It all started with Kyle coming out to the house to determine the furnace that best fits my needs. He explained the process of installation so that I would know what to expect. Afterwards, he followed up to schedule the installation. The crew (Sam, Corey and one other gentleman) showed up on time the day of installation. Actually, they were a little early. They were very professional and polite. They put down tarps on the floor so they would not track through the house and wore booties whenever they stepped on the carpet. They explained each step to me so I would know what to expect next. They removed the old furnace, installed the new one and cleaned up in a lot less time than expected. They performed many tests and found that I wasn't getting enough return air. So, they went all over the house to adjust all vents until the return air came out at the perfect level according to the tests. Now my furnace is working great. It is warming perfectly and it is a lot quieter than the old one. Afterwards, Bonnie gave me a follow up phone call to make sure that everything was working perfectly. And it is. I couldn't be happier with the way this company treated me and with the professional installation of my furnace. I would highly recommend them to anybody needing HVAC services.read more
Stan Michnowicz
Stan Michnowicz
2017-12-13T17:50:45+0000
Thank you Custom Air!! My house is SO warm now!!! Thanks to Ty and all the installers for their hard work installing my new HVAC system!2 days after the install was complete, there was a small leak coming from the newly installed humidifier and they had someone there right away to fix it. The technician even discovered a defective part within the humidifier and ordered the replacement part on the spot. Everyone has been great to work with, I definitely recommend Custom Air!
Kristy Wibbenmeyer
Kristy Wibbenmeyer
2017-09-22T19:46:10+0000
I truly love this company! Customer service, technician knowledge and reasonable prices. Thank you very much!!!
Rich Moyle
Rich Moyle
2017-09-13T13:01:23+0000
Just left a review. CA installation team was very professional, efficient and courteous. Really appreciate the job they did! Great new AC and gas furnace. definitely recommend them.
Murray Caraway
Murray Caraway
2017-08-17T18:37:02+0000
When our air went out on the hottest day of the year, Custom Air was prompt in providing excellent service. Our technician, Chuck, was very informative and was helpful in explaining what was wrong. He addressed the immediate needs as well as explained potential future needs. He was never pushy, very personable, and knowledgeable.
Karen Ellis Dallas
Karen Ellis Dallas
2017-08-16T16:16:03+0000
Custom Air has the best service department of any company I've ever worked with (not just HVAC companies). The service is quick and the people who come to the house are so friendly and professional. I would recommend you to anyone!
Killeen Thomas Hinkle
Killeen Thomas Hinkle
2017-05-15T20:55:41+0000
Excellent customer service, they say what they mean and do what they say. I have never had to wait more than a few hours (not days) for service with a 30-minute window. Thanks CA!
Adrianne Ward
Adrianne Ward
2017-03-02T22:38:45+0000
Love Custom Air. They replaced our entire system a couple year ago. We had an issue today they came in a couple hours! Ended up being a blocked drain nothing with the system. Chad the technician was awesome and went ahead and did a maintenance check up on the system since he was here. Thank you for the great service!
Chad Shinaberry
Chad Shinaberry
2016-11-22T14:58:09+0000
Custom Air came out promptly after the service call was placed and resolved an issue with my propane furnace/thermostat which allowed my wife and I to keep our newborn baby cozy in his new home! Our serviceman, Scott, was a class act and extremely professional. Thank you.
Christine Sepe McGlumphy
Christine Sepe McGlumphy
2016-11-17T18:30:54+0000
I just had my furnace and air conditioning replaced by Custom Air and Robert, Sam and Austin were amazing. My units were almost thirty years old and for ten of those years, Greg ,the technician, faithfully kept everything going but it was time.Scott Haring is the man you want if you need someone to give you a fair price, answer all your questions and give you good advice. Robert, Sam and Austin came in and laid drop cloths from front door to basement. They did not leave so much as a speck of dirt on the floor and it is the cleanest it's ever been!I am so impressed. Thank you for a great job!!!!read more
Pam DeSantis Rounds
Pam DeSantis Rounds
2016-08-20T14:10:25+0000
Custom Air replaced our furnace and AC. The salesman was very informative and answered all our questions. The installers were great. One of the measurements was a little off and they were back the next day to make it right. The salesman followed up afterwards. I would highly recommend Custom Air! �
Mary Logan So
Mary Logan So
2015-12-27T02:16:56+0000
Going into Thanksgiving, we received the rude awakening of a 19-year old furnace giving out. We weren't happy since we figured that the furnace would need replaced, but the one thing we were sure of was that the only company we would trust in this purchase was Custom Air Conditioning and Heating. We called for an appointment with the Service Department first to confirm that the unit was not worth replacing, and when we made the decision that the repair would only be a short-term fix, we were pleasantly surprised by Cameron, the sales representative. He spent time learning how we use the house and calculated the load capacity needs. He provided a wealth of education about heating and air conditioning units and gave us four options to consider. We were comfortable with the education we received to select the unit right for our house. And the installation couldn't have been easier. The techs were polite, courteous and actually quite fun. They taught us how to use the system, where to replace filters, and how to download the app to use while we were away. They cleaned up and it was like they were never there. That night, warm air pumped throughout the house, and we have been delighted ever since. We highly recommend Custom Air and couldn't imagine using anyone else.Sincerely,Happy customers Wai and Mary Logan Soread more
Tara Baker Perfect
Tara Baker Perfect
2015-11-17T21:47:26+0000
Custom Air did a wonderful job installing my new energy efficient furnace. My old system of 18 years was on the brink of needing major repairs so I opted for a new 97% efficient furnace and the cost was right where I expected to pay. No hassles on rebates as they took care of all that and took the cost of my price. Installation was clean and fast. I will be a repeat custom for all service calls with my heating and AC.
Kris Ramsey
Kris Ramsey
2015-04-10T14:30:04+0000
Excellent customer service - from ordering to completing!! Had our unit checked yesterday and had super great service!!!! Appreciate the ethics and honesty.
Jurgita Fumo-Krukyte
Jurgita Fumo-Krukyte
2014-12-16T14:39:31+0000
I just want to say thank you for amazing service starting with customer service on the phone to the technician that came out to do maintenance on our furnace. Scott's professionalism, knowledge of product and service is worth 10 stars. Thank you.
Nancy Hutchison
Nancy Hutchison
2014-12-08T02:38:43+0000
Can't say enough about Custom Air - they are WONDERFUL! Our furnace went out last Sunday evening and the tech came out at 9 pm to try to fix it for us. Unfortunately, our 22 year old furnace bit the dust. They were able to come Monday and install a new one for us. All the service guys were great: Dan, Matt, and Michael. Jeff let us know which furnace would be best for us and I totally trust his advice. Great value for the products and service. Highly recommend them!
Kurt Schooley
Kurt Schooley
2013-06-10T23:10:23+0000
I can't say enough good things about Dave, Randy, Rod, Mark and Darrin! Everyone was great to work with and they went above and beyond in fixing our leaky coil and assorted issues. I strongly recommend Custom Air!
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The Custom Air Difference
Custom Air is the trusted Columbus heating & cooling contractor. Leaders in residential and commercial HVAC services, we pride ourselves on our excellent reputation and repeat customers.
  • 42 years Experience - Serving greater Columbus since 1976
  • BBBA+ BBB Rating (Better Business Bureau)
  • Angie’s List - Angie’s List “A” Rated HVAC Contractor
  • 24/7 - Service available 24 hours a day 7 days week
  • Upfront Pricing - No hidden charges, fine print or magic discounts
  • No-Pressure - We treat you like we'd want to be treated.
  • Our People - Courteous, professional service always
  • Screened Employees - Experienced, certified & drug tested
  • Financing Options - We offer flexible financing options
  • Licensed & Insured - Ohio Lic # 21960
  • Extended Warranties - On leading brands we install
  • Local - Owned locally with Columbus & Delaware, Ohio offices
  • Safety Rating - 11 time Safety Award winner
  • Air Quality Experts - Expertise in filtration & air handling quality
  • Best Brands - American Standard, Nest, MitsubishiHoneywell, Rheem & Tempstar
  • Engineering - Residential & Commercial HVAC Engineers on staff
  • Respect - Special care to protect your home or business during work
  • Capable - 120+ full time employees, 25 service trucks
  • Training - Continuous employee training & safety classes
  • Licensed refrigeration recovery – 410A refrigerant compliant