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Heating & Cooling Reviews

Columbus Heating & Cooling Reviews for Custom Air from your neighbors.

See what your neighbors say about us.

Our Columbus air conditioning & furnace reviews tell our story well. Call us anytime at (614) 552-4822 or use our contact form for a free estimate or to schedule service.

CA M
CA M
16:13 14 May 22
Installed a new HVAC and removed old one. Dave, a sales rep for Custom Air came out first, to help me decide on the system. He was AWESOME. I had Stanley Steemer out at the same time to give me an estimate to clean all of my HVAC ducts.Dave managed to get me a discount with Stanley too! About... 25% off! (Custom Air has a working relationship with Stanley Steemer).Less than a week later, (24 hours before it got hot out), I have a brand new HVAC. AND IT IS FREEZING!!Custom air has also come out and serviced my HVAC over the last 5 years also. And although I kept saying: “It’s broken I want a new HVAC.” They managed to calm me down & keep it going a little bit longer for me. (Especially the last 2 years). They are honest and do the right thing!!Everyone I have met from Custom Air has been kind & professional. They definitely know what they are doing!I’d recommend them to anyone!!read more
Elizabeth Wilson
Elizabeth Wilson
18:42 12 May 22
Disclaimer: This review was written only a day after installation was completed.The Custom Air team was extremely helpful, friendly and seemed to be very knowledgeable as well. Scott was our sales rep and he did a comprehensive review of our current air conditioning and heater system before... recommending how to move forward. He did a great job at explaining our options and getting us additional information when asked. On installation day, without having to ask, the install team (Eli & Ryan) used shoe covers and drop cloths in the work areas inside the home. They introduced themselves and explained the process before starting and tested everything at the end. Overall we were very happy with the experience.read more
myles hoover
myles hoover
20:55 29 Apr 22
Great experience working with Custom Air. Entire team (Dave, Corey, Ryan, Matt) from sales through installation was fantastic to work with. They really care about the customer and do great work. Previously we've worked with several other HVAC companies and Custom Air is the best.
J L.
J L.
12:16 24 Apr 22
I purchased an AC/Heater combo. The price was not the lowest, but they were by far more professional and offered good, quality equipment. The estimate...
Tony Furst
Tony Furst
14:28 20 Apr 22
I’ve known the leadership team at Custom Air for years and they have always been one of the absolute best HVAC service and installation companies in the Columbus metro area. When I needed to replace my twenty year old system there was no doubt who I was calling. Stellar crew, and superior... performance from start to finish.read more
Frank Torma
Frank Torma
22:37 26 Mar 22
My wife and I are happy about Custom Air. Sales Rep Scott was very helpful in understanding our needs and interpreting them into detailed options. He set the tone for the company in going the extra mile. Chad and his team were excellent in the initial investigation of our current heating/cooling... situation. Very trustworthy, flexible and thoughtful. The installing team of Jake and Bolton were very easy to work with, real craftsmen. Custom Air is fortunate in having well rounded employees.Commendable Work, great product, friendly reliable staff.read more
Brian Hutter
Brian Hutter
00:25 22 Mar 22
Great value and install team did an excellent job. On time and cleaned up afterwards.
Alicia Wadhams
Alicia Wadhams
23:21 21 Mar 22
I called Custom Air and they were able to send someone out the same day to fix my furnace. I had a very positive experience working with Custom Air. Everyone I spoke with was very kind and professional. The technician that came out to my house was friendly and was willing to try multiple ways to... see if he could fix the issue. He figured out I needed my motherboard swapped out and he was able to get my furnace running quickly after making the switch. He was very upfront about everything during the process and never tried to sell me anything unnecessary. I will be calling them again for all of my future heating and cooling needs. I was very pleased!read more
Canes7192
Canes7192
22:16 03 Mar 22
Been using these guys for years. They replaced our outside unit a few years ago and were great. Called them again today because of a thermostat issue. They had a technician named Tim here inside an hour. He was terrific, professional and very thorough. Everyone I've ever dealt with from Custom Air... has been super nice and helpful. Highly recommend!! And get their yearly maintenance plan- it's worth it.read more
Tony Fala
Tony Fala
00:45 18 Feb 22
After getting a few quotes I chose Custom Air and I’m glad I did. The process was very straight forward and well organized. The HVAC install could not have gone smoother. Ryan and Justin explained what they were doing and double checked with me to make sure I understood the process. They verified... what Steve in sales told me; “this is where the exhaust vent will go, is this where you want the A/C condenser?” They also made sure we understood how to use the system and put it in terms we could understand. They obviously love their jobs and were a pleasure to work with.read more
Meg Holley
Meg Holley
13:50 17 Feb 22
Austin did a great job and went the extra mile to tell me that my hot water heater overflow tank was not attached properly. Much appreciated!
Rick Reese
Rick Reese
18:45 16 Feb 22
For some unknown reason, the ductwork in my 70 year old house collapsed into my utility room last week. Scott Haring and 2 technicians from Custom Air had everything fixed by Monday! The job entailed installing all new duct work and repairing the furnace which was damaged by the collapse. ... Amazing and professional job by Custom Air as always!read more
Cynthia Beers Hite
Cynthia Beers Hite
20:50 07 Feb 22
I've always used Custom Air for maintenance... they have a reasonable contract and their techs are friendly, efficient, and never try to up-sell! I had a very old furnace that completely died on one of the coldest days. Their sales person, Chris was very quick to check out what I needed and... provided a very reasonable quote. I was concerned because the next day, the weather was calling for a huge storm later in the day and then one degree temps for the next few days. I don't know how, but Custom Air managed to get two techs out with our furnace... they installed it as the snow flew. They could have called off that day, but they didn't! THIS COMPANY IS A CLASS ACT!!read more
Cam Rasey
Cam Rasey
14:24 31 Jan 22
Custom Air was a pleasure to work with from start to finish. Our 27 year old furnace was on it's last leg and their service team did a great job keeping it running (two service calls) before we finally bought a replacement. Never felt any pressure to buy something unnecessary when I was getting... quotes for the new system. When they did finally install the new furnace, they were quick, thorough and friendly. I even had some concerns about some whistling noises after they had left and they came back out to address my concerns, no questions asked. Very impressed with this company, I would highly recommend to anyone needing HVAC work.read more
Thomas Vara
Thomas Vara
17:27 16 Jan 22
We had a new furnace installed Prompt service as replaced furnace in mid winter!! Installation team. Corey and Mike courteous efficient knowledgeable EXCELLENT SERVICE. very happy with all
Jean Earls
Jean Earls
20:42 06 Dec 21
We have used Custom Air for our heating and air conditioning needs for 25 years. We recently replaced our 25 year old Trane system with American Standard equipment. The installation by Jake and Bolten went smoothly.
Scott Meszaros
Scott Meszaros
18:01 23 Nov 21
These folks installed our 3 central heating and cooling systems…..excellent work, and they stand behind it…..
Joan Wehrle
Joan Wehrle
14:51 19 Nov 21
Service call on our 20 year old Rheem heat pump handled by Greg who found that the compressor no longer functioned. We needed to replace the heat pump/furnace and related components. Pete in sales department promptly met with us and presented a detailed proposal regarding units from different... manufacturers. Wselected a new Rheem system as the old system had been a workhorse for us with few service issues over 20 years. The new system was installed by the talented crew of Jake and Bolton. They were exceptional in their attention to detail and clearly explained all of the features and settings to us. I highly recommend Custom Air. Customer service is exemplary.read more
Kristin Carlin
Kristin Carlin
22:16 12 Nov 21
Easy, professional and so very nice. A+ will never use anyone else!
Joanne Vickers
Joanne Vickers
19:06 12 Nov 21
These folks are the very best for installation and maintenance. O.J. Jackson and his cohort were here for the regular furnace inspection yesterday, and I have nothing but the highest compliments for these gentlemen! This company has served me extremely well for many years!!!
Jeff Acheson
Jeff Acheson
00:18 03 Nov 21
CA's office staff and field technicians are always responsive, prompt and friendly. They never disappoint!
Diane Cook
Diane Cook
18:49 02 Nov 21
Excellent staff and did a great job with cleanup!!!
Chad B.
Chad B.
09:56 29 Oct 21
Really appreciated the timely service and the service person. He can and was respectful of my home, answered questions, gave me best worst case scenarios....
Ron Hall
Ron Hall
16:38 28 Oct 21
We had our 25 year old GeoThermal Water-Furnace replaced with a new model. Cory, Sam, and Mike did a great job, and the new Water-Furnace is so quiet we can't believe it. These are great people to work with.
Alan Peters
Alan Peters
13:39 22 Oct 21
Very professional quote and install. Techs were efficient, organized and knowledgeable. Great experience.
Paul Mascia
Paul Mascia
23:56 18 Oct 21
Great courteous service from Corey and Mike. They explained everything well. Left the place perfectly clean. Overall a very positive experience
Chris Powers
Chris Powers
17:04 04 Oct 21
Very quick and easy to do busy with high quality throughout!!
Jocelyn Mays
Jocelyn Mays
23:17 22 Sep 21
The over all service was excellent. Mike in the the service dept was very helpful in explaining what would be done and the service plan. Scott the service technician was just great with furance maintance, installation of our new thermostat to setting us up on line.
Fran Harris
Fran Harris
19:17 18 Sep 21
We have used Custom Air for over 25 years. We attribute annual routine maintenance through CA with the unusually long life span of our A/C system (35 years old). When the system was no longer cooling, we called CA and our favorite service tech (Tim R) was dispatched within a few hours. After... diagnosing the problem, he advised to have a new system, given the age and the cost of the repair. A salesperson arrived promptly the next morning (Scott G), and provided information on a new system that would meet our cooling needs and budget. Much to our surprise, Scott called later that afternoon to let us know the system we selected was in stock AND an installer available for the following morning! The installer (Ryan B) arrived at 8:30am and we were signing the charge slip at 1:30pm. In essence, we had a system failure and a new system installed all within 48 hours. The true test of a stellar company is how they react when things go wrong. Having no working A/C when temps are in the 80's is no fun. The inter-departmental communication between service, sales and installation were excellent, resulting in a very satisfied customer.read more
Daryl Reyna
Daryl Reyna
21:04 15 Sep 21
Technician specialist Amanda serviced my unit a few days ago and did an outstanding job. Amanda new her stuff and did a thorough troubleshoot to find the problem and fix it. Amanda told me what she was doing every step of the way. She solved the problem and fixed it. Great work ethic. I bought... the Train unit in 1995 from Custom Air.read more
T Jahn
T Jahn
21:49 13 Sep 21
I have been fighting with my Hvac system for a couple years and I gave up and called around to get estimates knowing our furnace and AC needed replaced. Custom Air was the most professional company I could have asked for.Scott H came out to give us an estimate and actually spent the time to... calculate exactly what size system I needed and answered all our questions completely and throughly. We were even able to downsize our furnace with a more efficient one, and add a heat pump/AC unit to save on propane. The installers, Corey S, Jake R, and Bolten J arrived on time and were very professional and worked very well together. I complimented them about them having a great crew noticing how flawlessly they worked together and learned that they don’t normally work together. I never would have guessed if they hadn’t told me. I will definitely call them if I ever need to and recommend them highly. The other companies didn’t even come close to Custom Air’s professionalism.read more
Billy Vickers
Billy Vickers
21:46 09 Sep 21
I always use Custom Air for all my HVAC needs. They are professional, thorough and professional. I will use them to service all my units!
Craig Youngman
Craig Youngman
16:49 26 Aug 21
They arrived on time. Cleaned up everything before leaving job site. Explained the system to me. They were very professional.
Stuart Oberman
Stuart Oberman
01:21 18 Aug 21
Austin was amazing, he provided excellent service and went above and beyond.
Dorothy Hedges
Dorothy Hedges
12:33 17 Aug 21
Our A/C stopped working. We called Custom Air on Tuesday afternoon. A service technician came to check it out early Wednesday morning. It was determined that our 19 year old unit needed replaced. A sales technician came the same day at noon and went over all our options and prices with us that best... fit our needs for our square footage. Our new A/C was installed and working the following Monday. We received a discount for being a repeat customer. Custom Air had replaces our furnace a feed years ago and checked out our A/C too. At the time they determined it was working good and we didn't need to spend the money on a new then. It was great honest service and gave us a few more years without spending money on the new unit. The service technicians were knowledgeable and very efficient. We would highly recommend Custom Air Conditioning to anyone needing any kind of service or new air conditioner or furnace. We are very satisfied!read more
Dina Edmonds
Dina Edmonds
04:54 08 Aug 21
Cleaned coils and had AC running smoothly. Prompt service and double checks everything before leaving. Will always call them fast service and reasonable prices.
Bill Breslin
Bill Breslin
19:37 05 Aug 21
Very professional experience and clean Sam and Mike were AWESOME. I will and already have refer them to anyone who might need any of there services..Not to mention the best price that the other 4 companies i got quotes from... Thank you very much...
Allen Fathi
Allen Fathi
18:48 26 Jul 21
They did a great job replacing our air conditioner. They were very responsive to our call. They came to our house and went over several options to replace the unit. After we selected the option, they schedule to replace the unit within a few days. They installation team showed up on time and did a... great job replacing itread more
Judy Rotonda
Judy Rotonda
17:59 26 Jul 21
Ryan & Justin did an awesome job installing our new HVAC system. They were here on time and got right to work removing our 24 year old system. They were very conscious of keeping our home clean. They explained the new system and answered any questions we had. They cleaned up and hauled away the... old HVAC. The new system is working well without any issues. We would definitely use Custom Air again and recommend them to others!!read more
Scott Coder
Scott Coder
15:59 23 Jul 21
Great experience with Custom Air. I worked with Chris on a quote to replace my 27 year old AC and furnace. Was offered many options and received the guidance I need from Chris. Very knowledgeable.The installers arrived right on time and walked me thru the process. I could tell right away Ryan and... Justin were experienced and took pride in their work. Very personable as well.They ended up moving the location of the air conditioner to the side of the house at no extra charge which made me really happy because it was an eye sore before in my patio.Once the finished they went over all the things they installed and took their time with all my questions. They are a great team. Couldn’t be happier.Scottread more
Garrett Noble
Garrett Noble
17:50 16 Jul 21
Custom Air installed a new HVAC system at my home. They sent someone to my house the day I called for a quote, and the sales rep, Pete, was extremely helpful and responsive. He was honest about what features I did and did not need and helped me choose the best system for my home. Later, when my... first equipment choice was unavailable from the factory, he worked to get me an excellent alternate equipment. He also scheduled the installed in a reasonable time-frame.The install team (Corey S and Jake R) was friendly, professional, and helped me understand differences between my old and new system. They showed up on time, were mindful of my home, and did the job relatively quickly. I would be happy to have them come back anytime to do maintenance work.Overall, I am happy with the cost of the job and the quality of work and would recommend Custom Air to any of my friends in the Columbus area.read more
tracie sowards
tracie sowards
19:18 14 Jul 21
This company was recommended by a friend when needing to replace a failing 35 year old furnace/ac system. From first contact, all the employees were wonderful. Scott came to our home, answered all our questions and provided several options for a new system. No pressure to sale, just the information... we needed to make an informed decision (he encouraged us to talk to other companies to compare products!). A week later after talking to other companies, we chose CA and contacted Scott who took care of everything. Sam and Mike arrived on time and didn’t stop till our system was installed, totally ignoring the rain and 90 degree temperatures. They clearly had a work routine down and jumped right in (never saw them take a break in the 8 hours they were here). They took pride in their work and went above and beyond to make sure our systems were installed properly and that we knew how to work our new digital thermostat. We are very happy with our new system and this company. They were honest with old fashioned values about what we needed and didn’t need, treated us like family. Highly recommend!(I have no connection to this company for this review other then being a happy customer! )read more
Greg Guy
Greg Guy
19:07 09 Jul 21
My HVAC system needed replaced and the folks at Custom Air did a great job for me.
Nancy Wharton
Nancy Wharton
19:07 06 Jul 21
Scott provided very thorough information that allowed me to.make an easy decision to go with Custom Air after checking with two other well known companies. He answered all my questions and provided three options that would meet my needs and budget.Jake and Bolton were the installers who arrived... on time, were friendly and very professional. They were very careful inside my home and in my flower bed. There were no materials or debris left behind. The guys showed me the new HVAC units and demonstrated how to use my new thermostat.I've already recommended Custom Air to a couple of neighbors! Thanks for an overall outstanding experience.read more
Kathy Bowen
Kathy Bowen
10:55 06 Jul 21
You will not be disappointed using Custom Air! From the first phone call to Makenzie, to Joe that diagnosed my problem, to Scott who explained all of my options, to Ben who found me a spot in the schedule, and to Corey and Sam who hooked up my new AC and thermostat, showed me how to program it and... the easy maintenance needed. The professionalism was top notch! They are all so knowledgeable and will take the time to answer any and all questions. I HIGHLY recommend this company for all of your heating and cooling needs!read more
Kathy B.
Kathy B.
15:29 04 Jul 21
From Makenzie who answered my call, to Joe who diagnosed my problem, to Scott who explained all of my options, to Ben who got me on the schedule and...
Sudhir Ranganath
Sudhir Ranganath
19:40 30 Jun 21
Today was my first experience with Custom Air. They were recommended by a friend. Our AC went out this week. They immediately followed up and got me scheduled in a timely manner. Bill the technician was professional, courteous and thorough and did a great job of explaining the issue to me. And... before I knew it the AC was up and running.read more
Karla Sciacca
Karla Sciacca
13:49 29 Jun 21
I’ve used this company for 15 plus years. There aren’t enough words to describe them. From first phone call until completion, absolute perfection.
Mary Hammond
Mary Hammond
20:26 15 Jun 21
The company was great to work with from start to finish. They had a good price, good warranty and everyone is top notch. Have already recommended them to other people. I had my AC installed yesterday and the city passed the inspection today.
Russell Fredette
Russell Fredette
23:23 14 Jun 21
Professional...replaced my AC system in one day...
Frank Messmer
Frank Messmer
22:28 14 Jun 21
Fair pricing, didn't try and highball you on the estimate and then lower the price by thousands like Atlas Butler did. They were very professional and laid all the proper floor coverings down and wore shoe coverings to protect carpet.
Roberta Farkas
Roberta Farkas
13:30 07 Jun 21
Since many of the owners in my area use CA for installation and maintenance, I decided to make a switch when it was obvious that I needed to replace my original furnace and AC. From making an appointment, to the CA sales representative and the hard working installers, I have been very pleased... with the service I have received this far!read more
Randy Zimmerman
Randy Zimmerman
22:21 05 Jun 21
I’ve been a Custom Air customer for over 10 years. They have installed multiple a/c systems, whole house dehumidifiers and furnaces in our house. I’ve always been impressed with the quality and professionalism of their technicians, and just as important to me, when there have been unexpected... problems, Custom Air’s responsiveness has been tremendous. One of our whole house dehumidifiers just died, and within 1 day of this happening, Custom Air got the manufacturer to cover a replacement unit under warranty, and had Cory and Mike out to the house to install the replacement. They are just fantastic to work with.read more
Lou Barota
Lou Barota
23:37 31 May 21
We went with Custom Air because they had the best combination of price, efficiency, and quality for a new heat pump system. The installers, Corey and Jordan, were very professional and personable. They were very knowledgeable and seemed to know exactly what they were doing and did a great job... installing our new heat pump system. Everything looks neatly and precisely installed, right down to the seal around the seams of the basement unit. We really appreciate the good job they did!read more
Trina Simpson
Trina Simpson
16:10 28 May 21
Service people were professional, prompt, and friendly. They answered all my questions and kept the installation area picked up and neat. Highly recommend Custom Air.
Steve Grim
Steve Grim
01:03 28 May 21
The installers took their time and made the install look very professional. I had the same system installed in the other side of the house five years ago and that company cut corners and rushed the installation. Big difference.
Daniel Fuller
Daniel Fuller
16:50 19 May 21
The installation techs arrived when expected, acted professionally. The installation went smooth and neat. Start up happened with no problems. Very pleased with work done and would highly recommend Custom Air.
Emily Lamb
Emily Lamb
20:42 18 May 21
Custom Air is organized and responsive. I tried other companies that did not follow code or inform me of problems. Custom Air was easy to work with and gave me an itemized quote with options that all of the other companies I quoted with did not. They were also the best price of the companies I... quoted by a substantial amount for a full furnace and AC replacement.read more
Diane Cowman
Diane Cowman
19:24 18 May 21
The employees are courteous and professional. Pete Bonzo came on time to give me a quote on a new system. There was no high pressure sales involved. He gave me a quote and plenty of time to look it over and decide.
Today Justin and Ryan came to install my new system. They were on time and... respectful of me and my property. They were available for any questions I had and when job completed, they cleaned up any debris.read more
Tara G.
Tara G.
01:06 18 May 21
Purchased new furnace. Only reason not five star was the new furnace had a defective part- not their fault and they quickly corrected situation. Quote...
Mark G
Mark G
17:34 17 May 21
We had Custom Air install duct work and convert our range hood from re-circulating to external exhaust. The whole process went smoothly starting with excellent consultations with Scott and Cory. The installers arrived on time and completed their work in a timely, competent manner and left our... kitchen as clean as they found it. I would certainly recommend this company.read more
Ted Lee
Ted Lee
21:11 11 May 21
Cory S and Ryan P were very professional, courteous, safe and efficient. They explained everything about the furnace and it’s functions. Would highly recommend Custom Air for all your heating and cooling needs.
The technicians are great, they do what they say they’ll do, and they’re always on time.
John Rensink
John Rensink
19:29 07 May 21
Great service end to end. I am really impressed. Sales guy was really helpful and the install guys were fantastic. I highly recommend
George Cundiff
George Cundiff
15:34 04 May 21
Your workers [ JUSTIN K and COREY S ] were very friendly and professional. They did great job inside and outside. They did a good job of cleaning up and explained how things worked
jeffrey Daviner
jeffrey Daviner
22:30 01 May 21
We could not be more pleased with the service we received from Custom Air Conditioning and Heating. We had a heater that looked as if it had been installed 50 years ago or more. It had no fan to circulate the air, and we depended on window air conditioners during the summer months. All that changed... with a call to Custom Air. Scott was great to work with in helping us decide on what we needed, and what unit would work best for our needs. The installers were experienced, and were also a pleasure to work with.We now have a modern heating/AC system, and it works beautifully. We will remember their excellent service for many years to come. Both my wife and I highly recommend Custom Air Conditioning and Heating Co.read more
Doug Dygas
Doug Dygas
21:44 24 Apr 21
The team of Ryan B. and Justin K. installed our new Mitsubishi furnace/heat pump. The installation was completed on time with every aspect being top of the line. I Very strongly recommend Custom Air Conditioning and Heating Co. for their installation team (professional, thoughtful, and tidy). ... The system works extremely well and the installation looks great!read more
John Birkhimer
John Birkhimer
02:06 23 Apr 21
We are so glad we chose Custom Air for our Mitsubishi Mini-Split installation. The staff (Scott, Sam, Mike and Brenda) were informative, conscientious during this Covid time , friendly, and professional. We were pleased with the entire process, from the first phone call to the finished... installation. We love our new Mitsubishi system and can unreservedly recommend it and Custom Air!John & Carla B. / Bexleyread more
Andyfoos1
Andyfoos1
18:46 21 Apr 21
I chose Custom Air based off of their price, customer service, and professionalism. They gave me my estimate on the spot when they showed up to look at the job and came in several thousand dollars cheaper than the other 3 competitors. Scheduling the install was a breeze and very accommodating. ... The Installers showed up on time and were very professional throughout the day when faced with questions. I would highly recommend Custom Air!read more
Leslie A.
Leslie A.
13:12 12 Apr 21
Our AC unit went out recently and prior to having Custom Air, had another "reputable" local company out to look at the unit. They first told us the unit...
Shamy2112
Shamy2112
19:24 09 Apr 21
It was time for us to replace our entire HVAC system so we got quotes from a few different companies. All quotes were comparable so it came down to the interactions with the companies themselves. Chris H from Custom Air came out to give us a quote. He was on time, took time to listen to what we... were interested in, and also answered questions we had. He provided us with his cell number to call him directly with any follow up questions instead of calling back into the main company number. Chris H was very responsive to all questions and would provide quote updates within 30 minutes of requesting changes.Once we finalized on the quote installation was scheduled for the following week. Justin K, Ryan B, and Corey S arrived to remove the old system and install the new. They were on time, very professional, and kept the work site clean. They walked us through the new system once it was installed and answered all our questions.I highly recommend Custom Air.read more
Sarah Gutzwiller
Sarah Gutzwiller
15:53 27 Mar 21
Pete, Ben, Bolten, and Jake were professional from start to finish. We had a unique project that involved retrofitting an entire hvac system and they took their time to thoroughly answer our questions. Their work was careful and clean. Reasonable price too! I highly recommend Custom Air.
Mac Levins
Mac Levins
17:23 26 Mar 21
Custom Air replaced my AC & Furnace in 2010 - beautiful job, and I didn't think ductwork and sheet metal could be so pretty. They have done the preventative maintenance - ZERO PROBLEMS!
VERY reasonable price for their quality of work.
Don't think of calling anybody else.
Christina Grimmer
Christina Grimmer
14:59 15 Mar 21
Great team, super responsive and honest with the work that needed to get done. Highly recommend
lisa smith
lisa smith
21:49 10 Mar 21
I needed an overhaul of my heating system ASAP. Chris from CA met with me on a weekend afternoon & went over the work that was necessary & specs with me. He was friendly & informative & listened to my needs. The installation crew, headed by Corey arrived 2 days later & worked diligently to install... all the new components & thoroughly explain how use my new system. I appreciate all the CA employees’ efforts & definitely recommend them.read more
Peter Hall
Peter Hall
21:27 23 Feb 21
In February of 2021, we selected Custom Air Columbus to completely switch out our gas furnace and air conditioning unit (both were over 15 years old!). The Custom Air folks gave us a competitive and detailed quote for the labor and equipment. This work was performed in about 8 hours (wide-open... basement and minimal duct work helped). The crew of Corey S., Mike F., and Able W. were fantastic! They worked out in the snow for the compressor side and in our basement without complaint. The finished product was phenomenal. All the little things, drain lines, vents, tape, etc., were all nice and neat. I don't know how they did it, but it seems like there is more space around the furnace than before (the furnace is about the same size). Most importantly, the new unit is running well, just in time for the snow and freezing temperatures we recently experienced. I would highly recommend Custom Air and will continue to use them for HVAC support.read more
Alicia Friedman
Alicia Friedman
16:10 23 Feb 21
Custom Air is amazing - every tech and sales person is super professional and really wants what is best for the customer. When my furnace went out in the coldest week of the winter, they went above and beyond to get it replaced and were willing to work overtime because of a screwup by the gas... company when running the line to my house.read more
John Ellingwood
John Ellingwood
15:19 22 Feb 21
Quick and courteous, Technicians are professional and we are thankful for great service
Jack Gynn
Jack Gynn
15:10 19 Feb 21
Very easy to work with. Quickly gave quote and we’re able to do work the next day. Professional, concerned and courteous I have recommended them to others.
sticking titan3
sticking titan3
12:27 17 Feb 21
Great service, completely happy. Heat has been shaky the last couple days, it finally crapped out last night and wouldn't fire again 2/16/21. 9pm and I make the call. By 9:30 Bill (from the commercial side) arrives and provides top notch service. My heat was fixed, cleaned and I learned a lot.... Great guy really made the whole situation a lot better. 10/10read more
Cyn Dee7
Cyn Dee7
15:57 14 Feb 21
Thank you for the great job, I love my new furnace! Scott Haring proposed 4 choices and price ranges to replace my old Lennox furnace including choices from American Standard, Goodman and Tempstar brands. I decided on a 96% efficient Goodman Furnace because of the unusually long warranty period of... 10 years covering parts and LABOR.I was very impressed with the way I was treated throughout the entire process. Your team was friendly, punctual, conscientious and thoroughly cleaned up after the installation. I highly recommend Custom Air, you get the whole package—great product choices and installation from a name you can trust.read more
Will Smiley
Will Smiley
19:11 07 Feb 21
Came very quickly on Super bowl Sunday to reset the furnace and get it to stop fighting with the thermostat. Very impressed with quality service and very nice, knowledgeable, and polite.
Patti Drumsta
Patti Drumsta
16:30 07 Feb 21
I recently moved into my new house. I have used Custom Air in the past so I had them come out to check out my furnace in my new home. Greg performed his inspection and found extremely high levels of carbon monoxide. He had to shut off my furnace and of course it being one of the colder nights we... had with no heat. They got me a meeting with Chris first thing the following morning. Before Chris even got here he had already checked to see if a new furnace could be put in the same day. Lucky for me they were. He checked to see what furnace I had and showed me different options. I selected the best one for me and he got going on his end with that. By noon Ryan, Justin and Abel showed up and started switching out the furnace. They were here a couple of hours and had the new furnace in and up and running. This was one of the best experience I have ever had with a company. Everyone I dealt with was very nice and professional. They made this difficult situation so much easier. I have always had great experiences with Custom Air previously but this experience was above and beyond my best by far. Thank you, to all of you that made this possible. I will forever be grateful to all of you!!!!read more
Michael Gharrity
Michael Gharrity
13:43 04 Feb 21
Very professional, efficient technicians who were respectful of our home.
Jack Matyas
Jack Matyas
16:18 03 Feb 21
Although I went with friend for repair, Howard the technician came on a Saturday and diagnosed the problem accurately. Very impressed with this company and Howard for sure
Cathy Miller
Cathy Miller
16:31 31 Jan 21
Justin and Corey were professional, polite, knowledgeable, and conscientious. They kept me informed of their progress and seemed to work very well as a team. Thank you to this team and to everyone at Custom Air.
Robert Mcmaster
Robert Mcmaster
14:32 29 Jan 21
They installed i wave devices in two different units
Anne Campbell Garcia
Anne Campbell Garcia
21:16 27 Jan 21
I highly recommend Custom Air Conditioning and Heating! I have been using them for several years now for my condo and have always been more than satisfied with their work. I use their yearly Service Plan to have my furnace and air conditioner checked at the beginning of the season so I don’t have... problems during the year. The service men have always been polite, friendly and knowledgeable about what they were there to do. I recently had a complicated problem with a new furnace and they spent several hours at my home until they came up with the solution to my problem!read more
Anne G.
Anne G.
13:36 27 Jan 21
I highly recommend Custom Air Conditioning and Heating! I have been using them for several years now for my condo and have always been more than satisfied...
Tracy Kessler
Tracy Kessler
14:22 26 Jan 21
I’ve purchased 3 furnaces and 2 Ac units fir 3 properties. Dave Wuelfing is the best and everyone is flexible and professional!
John Lawson
John Lawson
16:10 22 Jan 21
Very pleased with the heater install, workers were very professional and did a very nice job. Definitely recommend!
Haley B.
Haley B.
11:04 11 Jan 21
Nobody like a it when their furnace goes down, as mine did early Sunday morning, especially when the temp is 27 degrees outside. But the Custom Air team has...
Rachel Cleary
Rachel Cleary
14:57 21 Dec 20
We’ve always had a great experience with Custom Air. We’ve used them for our HVAC maintenance for years, and, when our 26-year-old HVAC needed to be replaced, Custom Air was the obvious choice for us. We trust them, which means a lot. And their prices were very reasonable. Couldn’t be happier with... their service.read more
David Hohmann
David Hohmann
16:34 16 Dec 20
I was very happy with the service this month from Custom Air. Chris answered all my questions as he provided estimate for a system to replace my ancient HVAC. I got a Bosch inverter heat pump for AC and mild heating, and a Goodman 96 percent variable speed dual stage furnace for cold days like... the snow we have falling now here today. The new system has many nice features i know i will enjoy, and the installation was solid, clean and compact. I found their price to be competitively fair and the workers Justin and Corey were friendly and competent. I would recommend Custom Air to anyone who wants to receive quality service at a good price. It was refreshing to find this because I shopped around and heard some conflicting sales info and steep estimates from some other local firms.read more
Kathleen Reed
Kathleen Reed
13:51 14 Dec 20
Justin and Corey did a great job. They were very respectful of all things from cleanliness to noise control to protecting my pets. They were very confident in their abilities to install my new system and it was a pleasure having them in my home.
Kartik Patel
Kartik Patel
17:37 11 Dec 20
Very nice guys , gave all the information and also recommended what type and brand of furnace, a/c and hot water tank would be needed as per our house size. Mr.Scott all 5 stars to make this happen giving us the correct information and the installers Cody and Justine very nice and cool guys came... on time install all my 3 units , check them multiple times and also run the test run and after making me satisfied with the units working properly they left. They installed and clean all the worked area and explained all the instructions. Made me feel as if they are installing in their own home. And thanks to Mr. David for that extra discount. All 5 stars to the team.Thank you so much!read more
Kristin Brinley
Kristin Brinley
23:25 26 Nov 20
Originally found them because of a home warranty included with our home purchase. This company was quick to return our calls on both occasions we’ve called. They have been thorough and knowledgeable in all of their services. Repaired/changed oil filter on our fuel oil furnace initially and recently... installed a new propane furnace. All employees who have worked or consulted at our house are very considerate, professional, and wear masks the entire time. Highly recommend this company.read more
Maurisa Sanchez
Maurisa Sanchez
18:42 24 Nov 20
We used Custom Air to replace our gas furnace and install a humidifier and they did such a great job! Their customer service was too notch and the installers were very friendly, professional and tidy! I would definitely recommend this company if you’re in need of HVAC service.
Sara Mertz
Sara Mertz
11:59 24 Nov 20
Great and fast service to install new furnace. Great prices and discounts! Highly recommend.
Mark Hunter
Mark Hunter
16:18 20 Nov 20
Have worked with them for years and just did a replacement with them, and they were professional and did a great job with installations, I would definitely recommend them for repairs or installation what a great team and company!
Sean Harper
Sean Harper
13:52 12 Nov 20
Custom air was extremely helpful. Our system went down all of a sudden and we got multiple quotes from other places which were astronomical in price. I called in on a Friday evening and Chris came out to my house Saturday morning to give me the estimate. He was very helpful and understanding of our... situation. When the techs, Jake and Bolten arrived, they were very professional and helpful. They explained everything in detail and showed me how to work our new system. They explained our warranty through Custom Air as well as the warranty on each piece of new equipment. I could not have asked for better service. Thank you guys so much!read more
Karen George
Karen George
14:43 03 Nov 20
I love Custom Air and have used them for years. They are a great company from sales to installation to service. I’m so impressed with all aspects of their work and highly recommend them to anyone
Kemper Allison
Kemper Allison
15:48 28 Oct 20
Working with the sales and installation professionals at Custom Air was an exceptional experience. We will certainly use this outstanding company and the Custom Air team for all if our future heating and cooling service and maintenance. Thank you Kemper & Liz Allison.
F Moretti
F Moretti
14:04 26 Oct 20
Could not be more pleased.
Ryan Lidke
Ryan Lidke
02:05 09 Oct 20
Great customer experience - quality service technicians!
Keith Shaw
Keith Shaw
18:24 06 Oct 20
Great tech
Ed R.
Ed R.
10:22 06 Oct 20
Outstanding company to work with. The Salesperson that came to our house was very personable and knowledgeable about ductless A/c heat pump units. Very...
Chris Bowles
Chris Bowles
11:56 03 Oct 20
Custom Air replaced our furnace (not an emergency repair). The salesperson was knowledgeable and answered all of my technical questions without pressure or upselling. The installation crew arrived within two days (but our upgrade was not an emergency job, I’m sure they would have arrived sooner if... we needed them). The installation crew - Justin and Ryan - were on-time and extremely professional. I plan to use Custom Air in the future and highly recommend their services.read more
Ami Sap
Ami Sap
15:50 02 Oct 20
Excellent company to do business with. Sam and Mike (Installers) install a new complete system for me PERFECT. A big shout out goes to my sales consultant - Scott Haring who diligently and passionatly explain, advise and educated us regarding our specific needs for the model and capacity of the... unit we should get. Honourable mention goes to McKenzie who was very nice and friendly on the phone. Thank you Custom Air and team.read more
Ashley Raschella
Ashley Raschella
17:00 29 Sep 20
Our units were old and not worth repairing anymore so it was time to replace. Called and got quotes from 5 companies. While not the cheapest, this was a fair price, best plan, and very pleasant to work with.They consulted with me on the best machines for my lifestyle and were incredibly prompt and... easy to communicate with.read more
Deidra Schacht
Deidra Schacht
23:05 18 Sep 20
The technicians showed up at the designated time. They were professional and courteous. They cleaned up after they were done. Also both systems were installed within 8 hours on the same day.
Glen Ahrens
Glen Ahrens
13:14 18 Sep 20
We had a very smooth experience with Custom Air and having them replace our 18 year old system. We highly recommend them!
Fred Hope
Fred Hope
21:28 16 Sep 20
Ryan B. and Bobby S. arrived right on time and immediately went to work. Removed old system and had the new system installed and working in one day. Outstanding!
Mike Hill
Mike Hill
13:30 01 Sep 20
Great service and very professional. Would use again if the need arose!
Rick Dinovo
Rick Dinovo
15:33 26 Aug 20
This is the third system that I have purchased from CA. They are the only company I would consider.
Chris Russell
Chris Russell
21:02 19 Aug 20
Jay and Clay did a great job on my A/C and Furnace installation. Everything was done and completed as expected.
Mark Ryder
Mark Ryder
12:30 18 Aug 20
With 38 years working in HVAC design, I know a bit about equipment, installation and pricing. I have actually worked with Custom Air on commercial projects. Everyone involved was knowledgeable, professional, and courteous, from Scott the estimator, to installers Bobby and Corey who are true... craftsmen. They replaced my entire system beautifully under less than ideal space restrictions. Super satisfied.read more
Linda D.
Linda D.
17:16 17 Aug 20
On time, efficient, pleasant and all around great! I'd been without air for three weeks. The estimator came the day after I called. He checked everything...
Susan Hammond Long
Susan Hammond Long
15:08 07 Aug 20
Wonderful experience! The men were very knowledgeable in putting both the airconditioner and furnace in. Extremely friendly!
Amanda Slevin Daugert
Amanda Slevin Daugert
15:09 06 Aug 20
Would def give custom air 5 stars, they went above and beyond to make sure our air conditioning needs were met. Pete and everyone we worked with were great!!!
Nick Yarnell
Nick Yarnell
16:57 02 Aug 20
I recently had a Mitsubishi Ductless Mini-Split HVAC system installed in my workshop. Everyone involved in the process - from the salesman Chris, through Corey and Bobby who did the installation work, and the folks that did the scheduling-were all extremely easy to work with. The whole team was... professional, courteous, knowledgeable and helpful. Corey and Bobby took the time to explain the system operation to me, and then again to my wife. I am very pleased with the efficiency of the entire process and pleased with the equipment they installed. I'm looking forward to many years of good service from the unit. I would work with Custom Air again if the occasion arose, and feel very good about recommending them.read more
Emily Croft Schneider
Emily Croft Schneider
14:21 29 Jul 20
They were wonderful. Clean and very professional when installing our new AC/furnace
Jamee Parish
Jamee Parish
15:06 23 Jul 20
Custom Air did a great job on our house. They were professional, thorough, and simply very hard workers. My husband and I can be very detail oriented and they were very patient with us. Great job.
Jared Schwendeman
Jared Schwendeman
13:30 22 Jul 20
We had quotes from different reputable hvac vendors. One was more expensive than the other two. What made the difference for us was the sales person (Pete Bonzo) and warranty on Goodman products. Pete was very professional and thorough in his quote. I never felt any high pressure sales tactics.... He educated me on what he suggested. The installers were on time and, at least by my estimation, did a great job installing. The difference was quick! We had a 2 ton unit that was always struggling to keep the house cool. The other two HVAC said 2 1/2 ton would be too small and wanted 3 ton units. Well, we had a high humidity 96 and sunny day and the house stayed cool at 71. We have a AEP smart meter and I can tell by the app that we are saving 1kw when it’s running and is not staying on as long. I highly recommend Custom Air based on our experiences.read more
Debbie Dicken
Debbie Dicken
18:06 21 Jul 20
Hello,I recently had custom Air replace my AC and Furnace units. I want to say a big thank you to Tim for evaluating my old system and providing professional advice on how to move forward, Dave Wolfing for coming out with specific recommendations for my home, Sam and crew for removing and... replacing AC/Furnace and making it a painless, professional and clean experience. Everyone was so conscientious of my situation and I couldn’t be happier. The new system is cool and comfortable. I will continue to recommend Custom Air!read more
Brett zumFelde
Brett zumFelde
17:37 21 Jul 20
Really happy with the whole experience of getting an entire HVAC system installed. Scott was great on the front end, no high pressure, just very informative, laid back and knowledgeable. He provided different price options and features and provided a quote that was reasonably priced and did not... go over the agreed amount. As far as the installation went, Corey and Justin were fantastic, on time, friendly, very professional and got right to work. I took the day off to observe and occasionally pepper them with questions, and they both were very patient and helpful in answering them. True professionals. All three of them also were conscious of wearing masks when talking to me and were respectful of my home while in it. After the install, they both took the time to explain everything about the system and thermostat, and answering even more of my questions. They also completed the job within the time frame Scott had estimated, allowing me to plan the day. Then Mary, on the back end was also very helpful in getting my inspection with the City scheduled the next day (and passed). From beginning to end, the entire experience was wonderful, and greatly appreciated. My new system is working like a charm, just in time for August! I highly recommend Custom Air and will be using them again for another project I have in the future for sure. Thanks!read more
Sandy DeCrane
Sandy DeCrane
15:57 17 Jul 20
We have used Custom Air for our maintenance of our furnace and air for years. Installation of a new furnace and air conditioner recently was the same great service that we were accustomed to. The installers were on time, professional, courteous, and very knowledgeable. I would highly recommend... this company!read more
Jason Nicholson
Jason Nicholson
16:22 16 Jul 20
Custom Air were fantastic to work with. Scott Wittler, a friend for over 10 years, had always talked about how much he enjoyed working for Custom Air so I thought I would set up a meeting to see about replacing a 50 + year old furnace and adding central air. Scott Haring came by explained all... my options and answered all my questions. He did a great job of explaining things in simple terms that I could understand. After meeting with other companies, I choose Custom Air because of Scott's presentation and also the great price that was being offered. On installation, Justin and Bolten were on time and did a fantastic job. Went way faster than expected and they walked me thru all the work that was done. Fantastic experience. A week later, my neighbors AC went out and I had told them how great a job Custom Air did. They chose Custom Air and said they did an excellent job as well. I will sing their praises anywhere I can. Thanks again!read more
Jerry Esselstein
Jerry Esselstein
18:34 14 Jul 20
CA delivered exceptional service under challenging circumstances. Most impressive was the install team of Bolton, Cory, Sam & Bobby. The logistical and physical challenges brought out theIr “can-do” attitude and creative skills. Professional, Spirited, and Trustworthy.
Tina Lee
Tina Lee
14:49 14 Jul 20
I would highly reccomend this company! All around great experience from Customer Service to Estimate and Final Installation!
Chris McDonald
Chris McDonald
17:14 10 Jul 20
Corey and Sam installed our new AC unit on a holiday morning, showed up on time and were done in a couple of hours. Very thankful for their willingness to help.
Ken Ardell
Ken Ardell
23:26 03 Jul 20
Jake and Mike were very professional and courteous of all my questions and took the time to explain in detail anything I asked. They were very knowledgeable and worked well together. They finished my install in6 hours . I have been in customer service business for 40 years and these two young men... are two of the best I’ve ever encountered. 5 Star service.read more
Charlotte Griffith
Charlotte Griffith
00:00 01 Jul 20
Sam and Justin replaced our air conditioner when ours went completely out during the hottest days of summer. They were efficient, professional, and personable. I would highly recommend customer for any heating or cooling needs.
Scott Hargrose
Scott Hargrose
17:05 30 Jun 20
Everyone was on time, courteous professional, and wore masks while on site. There was a problem during the initial installation which resulted in the external unit being very loud. I brought this up to the service manager who looked into it immediately. I prepared myself to hear why they were not... going to be able/willing to correct the situation without much hassle. But, I was greatly surprised when they replaced the unit without my having to raise heck with them. In fact, all I had to say was that I was not happy with the unit. Ben M. took immediate steps to ensure that I was pleased and that everything was handled to my satisfaction. I honestly have to give them an A+.Thank you to Ben and the technicians involved in the installations.Sincerely,Scottread more
Brian Ross
Brian Ross
15:34 23 Jun 20
Very impressed with the service, Dan Sherry and Greg Childress did a great job. I will definitely recommend to anyone who needs service or needs a whole new system like We did.
Cynthia Gwilliams
Cynthia Gwilliams
18:38 05 Jun 20
Chris was no pressure and very informative on the sale of the unit!! Jake and Jordan have been nothing but polite and professional and it’s HOT outside (for install) thank you Custom Air!!
Melany S.
Melany S.
04:48 02 Mar 20
My furnace had been acting a little weird, inconsistent, but would turn on for short periods and then turn off. I assumed it needed cleaning because I had...
Romina Huffman
Romina Huffman
05:13 27 Feb 20
Fast service. Very Professional.
Linda G.
Linda G.
12:07 18 Feb 20
Custom Air just installed a heating and air conditioning unit in my home. Ryan and Sam were both so polite, made sure they didn't track dirt in, and always...
Kirkham Building
Kirkham Building
18:52 30 Jan 20
We have been working with Custom Air for all of our Turn-Key Projects for several years and have had an exceptional experience every time. From our initial collaboration with Ty Gates through the install and Service, Custom Air Always delivers on timing, quality, and workmanship!
Byran Mullins
Byran Mullins
18:01 14 Dec 19
Our experience with Custom Air was top notch. Everyone was very professional and courteous. Could not recommend them more!
Eric Duemmel
Eric Duemmel
23:50 19 Nov 19
We are in the process of remodeling our new home and needed to replace the furnace and central air in it. Chris came out for the initial estimate and was on time, professional, and took the time to go over several options with us. When we had the new system install Chris also did the installation... along with Jacob. They were both great. Very friendly, completed the installation efficiently and explained how the system worked in an easy to understand manner. We were highly satisfied with our experience.read more
Kevin Clark
Kevin Clark
15:27 04 Oct 19
A wonderful company with great technicians, customer service representatives and leaders! Words that reflect Custom Air are honest, thoughtful and very skilled.
Thank you!
Mac 145
Mac 145
13:54 19 Sep 19
Amazing in every way. Quick to respond, knowledgeable, friendly, professional. Every step from maintenance to purchasing a new unit to installing the unit was a good experience. I highly recommend this company. They take the sting out dealing with a failing AC system.
C T.
C T.
18:37 04 Aug 19
After being told by our "usual" heating/cooling company that we've used for years that they couldn't get to us for 2 weeks when our A/C decided to stop...
Bill W.
Bill W.
10:12 11 Jun 19
Custom Air was able to solve a problem with our AC and our warranty that was above and beyond what most contractors would attempt. A special thanks to...
buckeyegirl1
buckeyegirl1
18:21 18 May 19
Tim, the serviceman who came here was so nice and honest. Another well known company had told us the motor was out. They quoted $1,000. They also tried to sell my husband a new furnace. It would have been over $10,000. I said no and called this company. On a Saturday, call and repair totaled... $98.00. Thank you for being honest and getting here quickly.read more
Sandra E.
Sandra E.
08:13 05 Mar 19
Best customer service I have ever experienced with a company! Tim was very knowledgeable and was able to give great tips and advice on my furnace!!! I will...
Lori Landon Vance
Lori Landon Vance
20:44 05 Jan 19
Josh Reed installed new unit in our home and he was very knowledgeable and willing to address our needs. We were very happy with the value and service we received from Custom Air.
Teresa Butler
Teresa Butler
00:36 21 Dec 17
My experience with Custom Air has been excellent. It all started with Kyle coming out to the house to determine the furnace that best fits my needs. He explained the process of installation so that I would know what to expect. Afterwards, he followed up to schedule the installation.

The... crew (Sam, Corey and one other gentleman) showed up on time the day of installation. Actually, they were a little early. They were very professional and polite. They put down tarps on the floor so they would not track through the house and wore booties whenever they stepped on the carpet. They explained each step to me so I would know what to expect next. They removed the old furnace, installed the new one and cleaned up in a lot less time than expected. They performed many tests and found that I wasn't getting enough return air. So, they went all over the house to adjust all vents until the return air came out at the perfect level according to the tests.

Now my furnace is working great. It is warming perfectly and it is a lot quieter than the old one. Afterwards, Bonnie gave me a follow up phone call to make sure that everything was working perfectly. And it is. I couldn't be happier with the way this company treated me and with the professional installation of my furnace. I would highly recommend them to anybody needing HVAC services.
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Stan Michnowicz
Stan Michnowicz
17:50 13 Dec 17
Thank you Custom Air!! My house is SO warm now!!! Thanks to Ty and all the installers for their hard work installing my new HVAC system!
2 days after the install was complete, there was a small leak coming from the newly installed humidifier and they had someone there right away to fix it. The... technician even discovered a defective part within the humidifier and ordered the replacement part on the spot. Everyone has been great to work with, I definitely recommend Custom Air!read more
Gene H.
Gene H.
07:37 23 Oct 17
Received a call today from Bonnie.I guess my request for a estimate had somehow slipped thru the cracks.She apologized and said that's not the way she or...
Kristy Wibbenmeyer
Kristy Wibbenmeyer
19:46 22 Sep 17
I truly love this company! Customer service, technician knowledge and reasonable prices. Thank you very much!!!
Murray Caraway
Murray Caraway
18:37 17 Aug 17
When our air went out on the hottest day of the year, Custom Air was prompt in providing excellent service. Our technician, Chuck, was very informative and was helpful in explaining what was wrong. He addressed the immediate needs as well as explained potential future needs.

He was never... pushy, very personable, and knowledgeable.read more
Karen Ellis Dallas
Karen Ellis Dallas
16:16 16 Aug 17
Custom Air has the best service department of any company I've ever worked with (not just HVAC companies). The service is quick and the people who come to the house are so friendly and professional. I would recommend you to anyone!
Thanks to Custom Air and Joe for the great service today! I highly recommend this company.
Killeen Thomas Hinkle
Killeen Thomas Hinkle
20:55 15 May 17
Excellent customer service, they say what they mean and do what they say. I have never had to wait more than a few hours (not days) for service with a 30-minute window. Thanks CA!
Chad Shinaberry
Chad Shinaberry
14:58 22 Nov 16
Custom Air came out promptly after the service call was placed and resolved an issue with my propane furnace/thermostat which allowed my wife and I to keep our newborn baby cozy in his new home! Our serviceman, Scott, was a class act and extremely professional. Thank you.
I just had my furnace and air conditioning replaced by Custom Air and Robert, Sam and Austin were amazing.
My units were almost thirty years old and for ten of those years, Greg ,the technician, faithfully kept everything going but it was time.
Scott Haring is the man you want if you need... someone to give you a fair price, answer all your questions and give you good advice.
Robert, Sam and Austin came in and laid drop cloths from front door to basement. They did not leave so much as a speck of dirt on the floor and it is the cleanest it's ever been!
I am so impressed.
Thank you for a great job!!!!
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Erik A.
Erik A.
10:28 06 Jul 16
Our Air Conditioner stopped working. We tried to live with it for a few weeks, but realized a fix was needed. We called a service provider and they...
Arlene A.
Arlene A.
08:49 26 Apr 16
Custom Air installed a Trane HVAC (with air filter, humidifier, UV light) and a Mitsubishi Mini Split. My neighbor, a retired engineer, was right on the...
Mary Logan So
Mary Logan So
02:16 27 Dec 15
Going into Thanksgiving, we received the rude awakening of a 19-year old furnace giving out. We weren't happy since we figured that the furnace would need replaced, but the one thing we were sure of was that the only company we would trust in this purchase was Custom Air Conditioning and Heating.... We called for an appointment with the Service Department first to confirm that the unit was not worth replacing, and when we made the decision that the repair would only be a short-term fix, we were pleasantly surprised by Cameron, the sales representative. He spent time learning how we use the house and calculated the load capacity needs. He provided a wealth of education about heating and air conditioning units and gave us four options to consider. We were comfortable with the education we received to select the unit right for our house. And the installation couldn't have been easier. The techs were polite, courteous and actually quite fun. They taught us how to use the system, where to replace filters, and how to download the app to use while we were away. They cleaned up and it was like they were never there. That night, warm air pumped throughout the house, and we have been delighted ever since. We highly recommend Custom Air and couldn't imagine using anyone else.
Sincerely,
Happy customers Wai and Mary Logan So
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Tara Baker Perfect
Tara Baker Perfect
21:47 17 Nov 15
Custom Air did a wonderful job installing my new energy efficient furnace. My old system of 18 years was on the brink of needing major repairs so I opted for a new 97% efficient furnace and the cost was right where I expected to pay. No hassles on rebates as they took care of all that and took... the cost of my price. Installation was clean and fast. I will be a repeat custom for all service calls with my heating and AC.read more
Kris Ramsey
Kris Ramsey
14:30 10 Apr 15
Excellent customer service - from ordering to completing!! Had our unit checked yesterday and had super great service!!!! Appreciate the ethics and honesty.
Jurgita Fumo
Jurgita Fumo
14:39 16 Dec 14
I just want to say thank you for amazing service starting with customer service on the phone to the technician that came out to do maintenance on our furnace. Scott's professionalism, knowledge of product and service is worth 10 stars. Thank you.
Kurt Schooley
Kurt Schooley
23:10 10 Jun 13
I can't say enough good things about Dave, Randy, Rod, Mark and Darrin! Everyone was great to work with and they went above and beyond in fixing our leaky coil and assorted issues. I strongly recommend Custom Air!
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