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Heating & Cooling Reviews

Columbus Heating & Cooling Reviews for Custom Air from your neighbors.

See what your neighbors say about us.

Our Columbus air conditioning & furnace reviews tell our story well. Call us anytime at (614) 552-4822 or use our contact form for a free estimate or to schedule service.

Susan Hammond Long
Susan Hammond Long
15:08 07 Aug 20
Wonderful experience! The men were very knowledgeable in putting both the airconditioner and furnace in. Extremely friendly!
Amanda Slevin Daugert
Amanda Slevin Daugert
15:09 06 Aug 20
Would def give custom air 5 stars, they went above and beyond to make sure our air conditioning needs were met. Pete and everyone we worked with were great!!!
Nick Yarnell
Nick Yarnell
16:57 02 Aug 20
I recently had a Mitsubishi Ductless Mini-Split HVAC system installed in my workshop. Everyone involved in the process - from the salesman Chris, through Corey and Bobby who did the installation work, and the folks that did the scheduling-were all extremely easy to work with. The whole team was... professional, courteous, knowledgeable and helpful. Corey and Bobby took the time to explain the system operation to me, and then again to my wife. I am very pleased with the efficiency of the entire process and pleased with the equipment they installed. I'm looking forward to many years of good service from the unit. I would work with Custom Air again if the occasion arose, and feel very good about recommending them.read more
Emily Croft Schneider
Emily Croft Schneider
14:21 29 Jul 20
They were wonderful. Clean and very professional when installing our new AC/furnace
Jamee Parish
Jamee Parish
15:06 23 Jul 20
Custom Air did a great job on our house. They were professional, thorough, and simply very hard workers. My husband and I can be very detail oriented and they were very patient with us. Great job.
Jared Schwendeman
Jared Schwendeman
13:30 22 Jul 20
We had quotes from different reputable hvac vendors. One was more expensive than the other two. What made the difference for us was the sales person (Pete Bonzo) and warranty on Goodman products. Pete was very professional and thorough in his quote. I never felt any high pressure sales tactics.... He educated me on what he suggested. The installers were on time and, at least by my estimation, did a great job installing. The difference was quick! We had a 2 ton unit that was always struggling to keep the house cool. The other two HVAC said 2 1/2 ton would be too small and wanted 3 ton units. Well, we had a high humidity 96 and sunny day and the house stayed cool at 71. We have a AEP smart meter and I can tell by the app that we are saving 1kw when it’s running and is not staying on as long. I highly recommend Custom Air based on our experiences.read more
Debbie Dicken
Debbie Dicken
18:06 21 Jul 20
Hello,I recently had custom Air replace my AC and Furnace units. I want to say a big thank you to Tim for evaluating my old system and providing professional advice on how to move forward, Dave Wolfing for coming out with specific recommendations for my home, Sam and crew for removing and... replacing AC/Furnace and making it a painless, professional and clean experience. Everyone was so conscientious of my situation and I couldn’t be happier. The new system is cool and comfortable. I will continue to recommend Custom Air!read more
Brett zumFelde
Brett zumFelde
17:37 21 Jul 20
Really happy with the whole experience of getting an entire HVAC system installed. Scott was great on the front end, no high pressure, just very informative, laid back and knowledgeable. He provided different price options and features and provided a quote that was reasonably priced and did not... go over the agreed amount. As far as the installation went, Corey and Justin were fantastic, on time, friendly, very professional and got right to work. I took the day off to observe and occasionally pepper them with questions, and they both were very patient and helpful in answering them. True professionals. All three of them also were conscious of wearing masks when talking to me and were respectful of my home while in it. After the install, they both took the time to explain everything about the system and thermostat, and answering even more of my questions. They also completed the job within the time frame Scott had estimated, allowing me to plan the day. Then Mary, on the back end was also very helpful in getting my inspection with the City scheduled the next day (and passed). From beginning to end, the entire experience was wonderful, and greatly appreciated. My new system is working like a charm, just in time for August! I highly recommend Custom Air and will be using them again for another project I have in the future for sure. Thanks!read more
Sandy DeCrane
Sandy DeCrane
15:57 17 Jul 20
We have used Custom Air for our maintenance of our furnace and air for years. Installation of a new furnace and air conditioner recently was the same great service that we were accustomed to. The installers were on time, professional, courteous, and very knowledgeable. I would highly recommend... this company!read more
Jason Nicholson
Jason Nicholson
16:22 16 Jul 20
Custom Air were fantastic to work with. Scott Wittler, a friend for over 10 years, had always talked about how much he enjoyed working for Custom Air so I thought I would set up a meeting to see about replacing a 50 + year old furnace and adding central air. Scott Haring came by explained all... my options and answered all my questions. He did a great job of explaining things in simple terms that I could understand. After meeting with other companies, I choose Custom Air because of Scott's presentation and also the great price that was being offered. On installation, Justin and Bolten were on time and did a fantastic job. Went way faster than expected and they walked me thru all the work that was done. Fantastic experience. A week later, my neighbors AC went out and I had told them how great a job Custom Air did. They chose Custom Air and said they did an excellent job as well. I will sing their praises anywhere I can. Thanks again!read more
Jerry Esselstein
Jerry Esselstein
18:34 14 Jul 20
CA delivered exceptional service under challenging circumstances. Most impressive was the install team of Bolton, Cory, Sam & Bobby. The logistical and physical challenges brought out theIr “can-do” attitude and creative skills. Professional, Spirited, and Trustworthy.
Tina Lee
Tina Lee
14:49 14 Jul 20
I would highly reccomend this company! All around great experience from Customer Service to Estimate and Final Installation!
Chris McDonald
Chris McDonald
17:14 10 Jul 20
Corey and Sam installed our new AC unit on a holiday morning, showed up on time and were done in a couple of hours. Very thankful for their willingness to help.
Stacey Black
Stacey Black
13:14 10 Jul 20
The guys that did the work were great .
Ken Ardell
Ken Ardell
23:26 03 Jul 20
Jake and Mike were very professional and courteous of all my questions and took the time to explain in detail anything I asked. They were very knowledgeable and worked well together. They finished my install in6 hours . I have been in customer service business for 40 years and these two young men... are two of the best I’ve ever encountered. 5 Star service.read more
Charlotte Griffith
Charlotte Griffith
00:00 01 Jul 20
Sam and Justin replaced our air conditioner when ours went completely out during the hottest days of summer. They were efficient, professional, and personable. I would highly recommend customer for any heating or cooling needs.
Scott Hargrose
Scott Hargrose
17:05 30 Jun 20
Everyone was on time, courteous professional, and wore masks while on site. There was a problem during the initial installation which resulted in the external unit being very loud. I brought this up to the service manager who looked into it immediately. I prepared myself to hear why they were not... going to be able/willing to correct the situation without much hassle. But, I was greatly surprised when they replaced the unit without my having to raise heck with them. In fact, all I had to say was that I was not happy with the unit. Ben M. took immediate steps to ensure that I was pleased and that everything was handled to my satisfaction. I honestly have to give them an A+. Thank you to Ben and the technicians involved in the installations. Sincerely,Scottread more
Brian Ross
Brian Ross
15:34 23 Jun 20
Very impressed with the service, Dan Sherry and Greg Childress did a great job. I will definitely recommend to anyone who needs service or needs a whole new system like We did.
Joe Whitehead
Joe Whitehead
18:53 18 Jun 20
Dave did a great job informing us of our options to replace the air conditioning or air conditioning and furnace. Once we made out decision it was scheduled very quickly. Gregg and Dan were the installers and they did a great job. They were great in showing me the options on the new thermostat... and other areas of the HVAC. Very pleased with the company and their employees. Thank you.read more
Amy Turner
Amy Turner
19:28 16 Jun 20
Owner of Company personally handled a small complaint/misunderstanding and did so professionally and fairly. Patrick was responsive, professional and took immediate action. Thank you!
Merle Walker
Merle Walker
23:52 10 Jun 20
Everything from the initial contact with Scott to the installation with Dan and Jordan, was a great experience. I will refer Custom Air to anyone who asks. It was all above board and transparent. Cannot say enough great things about the company.
Cynthia Gwilliams
Cynthia Gwilliams
18:38 05 Jun 20
Chris was no pressure and very informative on the sale of the unit!! Jake and Jordan have been nothing but polite and professional and it’s HOT outside (for install) thank you Custom Air!!
Nathan Keasey
Nathan Keasey
13:34 19 May 20
Custom Air was on time and showed they care by wearing a mask and gloves into my home and also social distancing. Our maintenance tech(Tim) was very nice and knowledgeable. Gave us straight answers and didn’t push us to purchase anything.Also, I would like to thank Pete Bonzo for assuring me... everyone at Custom Air is honest. He is 100% right!read more
Thomas Sumner
Thomas Sumner
13:19 29 Apr 20
Awesome experience with Custom Air. David and Bill went above and beyond to make sure I was happy - the job was not easy either. Prices were completely fair. Couldn't be happier.
Vicki Hoskinson
Vicki Hoskinson
22:21 21 Apr 20
I had CustomAir install a new furnace after our basement flooded last month and ruined our old furnace. I really appreciated the fast turn around time from the salesman Scott, he quickly worked with my homeowners insurance to get the process going. I was very impressed by the installation crew... Cory and Justin. They had their work cut out getting my ancient old furnace disassembled and removed. They were very careful with the dirty job of removal and used drop cloths. They remained so pleasant and courteous the entire day. There was another technician who arrived later to make sure start up went smoothly, which gave me peace of mind. The salesman even stopped by to ensure we were happy and that all went as planned. I won’t hesitate to call them back for any future needs or maintenance. Very happy with my new furnace!!read more
Steve T.
Steve T.
13:56 21 Apr 20
Well designed and executed installation
Lisa McKinley
Lisa McKinley
10:11 17 Apr 20
Wonderful. I have had A/C installed and a couple emergency repairs with my furnace. The staff are professional, polite and knowledgeable.
Micah Alexander
Micah Alexander
22:54 01 Apr 20
Emmanuel Memorial PNP Church wasImpressed with the professionalism of the staff. The men showed up promptly and worked diligently to install our new oil furnace and thermostat. They completed their work in the amount of days as outlined in their proposal. The price that was quoted remained the... same. They answered all our questions.Once the furnace was installed they cleaned up the area.read more
Attila Bongar
Attila Bongar
00:22 01 Apr 20
Ryan and Cory did a very professional job. Had a accuClean filter and a tankless water heater installed. My one experience with the company so far but very positive. Shout out to Chris too who manages the project.
David Rector
David Rector
18:26 25 Mar 20
Like may In central Ohio my basement flooded with water! As a senior citizen I was so impressed how fast they responded to replacing my furnace. Thank you for a job well done.
Mari Monaco
Mari Monaco
13:15 08 Mar 20
Custom Air was a great company to work with on my recent furnace issues! Scott H. and the rest of the installation & service teams were very kind and determined to get to the bottom of my HVAC issues. Their customer service is top notch and I would recommend them to all of my friends and family!
Melany shawver
Melany shawver
12:58 02 Mar 20
My furnace had been acting a little weird, inconsistent, but would turn on for short periods and then turn off. I assumed it needed cleaning because I had not done it for a few years and frankly let the filter go way too long. The house was still heating so it wasn't an emergency. I Looked up... reviews on yelp and emailed Custom Air before I went to work in the morning, by the time I got to work they had already emailed me back with pricing. I gave them a call and they said they would come out same day! Wonderful! The technician was kind and went right to work. I could tell that after he worked on it, it still wasn't working right. He had to give me bad news I needed a new gas value, there wasn't any other issue with the furnace but it wasn't working consistently after many tries. Not an inexpensive thing..$700+. I held back tears, money is tight and that was not what I was expecting. I could tell he also felt bad about it. But he talked to be about it and explained what was happening, as we talked I mentioned I was having a water heater issue as well. He asked what was happening. I explained the pilot light won't stay lit, he immediately went to my gas stove and tried the burners. Then went back into the basement looked at my gas meter, he said, 'call the gas company right away, I think you need a new gas meter.'What?! He said it sounds like you aren't getting enough gas to the house to fuel all your appliances, so he left me with the estimate and said to call them if the gas company didn't solve the issue.I called they gas company, they were at my house within 20 mins. They took one look at my meter and said, 'yep, you need a new meter. We will have it done in 1/2hr, free of charge.'WOW! WOW! I will wrap this up with Custom Air is HONEST!!!! They could have charged me for a part I didn't need, but they took the time to talk to me and understand what was going on. They were not in a rush to hand me a bill and walk away. They have gained a loyal customer!!! Sorry for the long review, but they are wonderful! 100% recommended.read more
Melany S.
Melany S.
04:48 02 Mar 20
My furnace had been acting a little weird, inconsistent, but would turn on for short periods and then turn off. I assumed it needed cleaning because I had...
Allen Kraus
Allen Kraus
15:51 29 Feb 20
Very grateful for the fast, clean, effective work on a very cold evening to replace my dead furnace. Corey and Ryan were a great team and their willingness to work well into the evening spared my family very cold night. They worked hard and fast, explained the new hardware clearly, and even did a... last-minute fix on a problem that wasn't directly associated the install they came to do. Plus, my dog loved them. Highly recommended.read more
Chris Brandt
Chris Brandt
23:49 27 Feb 20
Ryan and Bolton arrived at my home today to install a new Tempstar Furnace a Navien tankless water heater and a Mitsubishi Mini Split. They could not have been more professional. Their quality of work was top notch! I would recommend Custom Air Conditioning to any home owner. Thank You Custom... Air.read more
Romina Huffman
Romina Huffman
05:13 27 Feb 20
Fast service. Very Professional.
Linda G.
Linda G.
12:07 18 Feb 20
Custom Air just installed a heating and air conditioning unit in my home. Ryan and Sam were both so polite, made sure they didn't track dirt in, and always...
Kirkham Building
Kirkham Building
18:52 30 Jan 20
We have been working with Custom Air for all of our Turn-Key Projects for several years and have had an exceptional experience every time. From our initial collaboration with Ty Gates through the install and Service, Custom Air Always delivers on timing, quality, and workmanship!
Jennifer Hinton
Jennifer Hinton
00:01 23 Jan 20
Custom Air installed new furnaces and new Navion tankless water heaters in our 100+ year old, two unit rental property at THE OSU. All work was completed in a timely manner at the agreed price. I've been run around by other contractors and been left with poor work, disagreement about the scope of... the contract, and construction debris to clean up. Not Custom Air; I'm confident in their work and happy with how things worked out. I'd recommend them to anyone.read more
Susan Racz
Susan Racz
16:19 20 Jan 20
Our furnace quit while it was 22 degrees out. They were able to come out within a couple hours. A couple quick tweaks and fixes, and we were up and running again. Very inexpensive! Thank you!
Jodi
Jodi
00:01 18 Jan 20
We have used Custom Air in the past and been pleased with the results and the current job was no different. Technicians Bolton J. and Ryan B. were scheduled to arrive at 8:30am and actually arrived at 8:15 before approaching to begin the job. They were extremely polite, explained what would be... occurring over the course of the two-day job, and proceeded to work efficiently, quietly and respectfully throughout the two full work days it took to complete the work, cleaning up as they worked and upon completion. They explained the use of the equipment and were very sincere and genuine representatives of their company. Custom Air should be proud of these two fine representatives of their company. We would be remiss if we didn't mention the personalized touch and professionalism we received when dealing with Ben M., their supervisor, who visited the job site to ensure our satisfaction. Thank you all for a great experience!read more
Kristy Foust
Kristy Foust
17:36 15 Jan 20
Great customer service as always. Highly recommend them for your heating and cooling needs.
Nathaniel Wright
Nathaniel Wright
04:21 13 Jan 20
Good pricing
Byran Mullins
Byran Mullins
18:01 14 Dec 19
Our experience with Custom Air was top notch. Everyone was very professional and courteous. Could not recommend them more!
Byran Mullins
Byran Mullins
17:58 14 Dec 19
I called Custom Air to get a new heat pump system quoted. Dave W. came out and took the necessary measurements and walked me through what all he needed and explained every step of the process and was very kind about everything and gave me multiple options that were cheaper than other quotes i... received. I was able to get the quote done, get the necessary papers signed and the install in a matter of days. On the day of the install, Mike F. and Sam W. were my installers and arrived within the arrival time and were very professional and courteous the entire time they were here. They explained to me or my wife what they were doing pretty much every step of the way and completed the removal and install on time and explained, in detail, our new system. They were very thorough in their clean up and we havent had any issues. Was a very good experience and could not recommend them enough!!read more
Steve Baumann
Steve Baumann
13:30 12 Dec 19
I came home from work on Friday November 15, 2019 to find no heat on inside my house. It was a cool 63 degrees inside my home. I called Custom Air after hours emergency service department and they had a service tech there in 45 minutes. The service tech quickly resolved my heating problem. Fast... service! Fair price! Quality work! Thank you Custom Air!read more
Rick Terrell
Rick Terrell
21:17 03 Dec 19
I was upgrading my current heating and airconditioning system and contacted several companies. I decided on Custom Air as they were very honest and explained all aspects of the systems. I received a Military discount, which was a plus!!! I chose a Goodman complete system for the warrenty and... price.The installers Jake R and Justin K were very polite,answered questions,worked with attention to detail and cleaned and removed all debris. I would recommend this company highly !!!!!read more
Sandy Swope
Sandy Swope
18:27 25 Nov 19
Ryan and Justin were far the best guys I have ever had working at my house. Worked hard and very polite. Answered my questions in a manner I understood. I was told by Vic they would arrive between 8-8:30, they arrived at 8:10. Custom Air will always have my business. Thank you.
Kevin Rohyans
Kevin Rohyans
23:48 21 Nov 19
Custom Air is a great company to work with. They provide great service and fair pricing. Plus my wife always tells me how nice the techs were. I would highly recommend Custom Air.
Brenda Cook
Brenda Cook
00:21 20 Nov 19
I just recently replaced my furnace and air conditioner. Ryan and Bolton were the installers. They arrived 8:00 am and worked throughout the day and completed the install by 4:30. I am so pleased with my new equipment and great job both Ryan and Bolton completed. They placed cloths down to protect... carpeting and stairs. Both even wore cloth booties over their shoes. They explained the install process and the operation of the new equipment and answered all questions. I could not be happier with making the decision of choosing Custom Air.read more
Eric Duemmel
Eric Duemmel
23:50 19 Nov 19
We are in the process of remodeling our new home and needed to replace the furnace and central air in it. Chris came out for the initial estimate and was on time, professional, and took the time to go over several options with us. When we had the new system install Chris also did the installation... along with Jacob. They were both great. Very friendly, completed the installation efficiently and explained how the system worked in an easy to understand manner. We were highly satisfied with our experience.read more
Eric Duemmel
Eric Duemmel
23:48 19 Nov 19
We are in the process of remodeling our new home and needed to replace the furnace and central air in it. Chris came out for the initial estimate and was on time, professional, and took the time to go over several options with us. When we had the new system install Chris also did the installation... along with Jacob. They were both great. Very friendly, completed the installation efficiently and explained how the system worked in an easy to understand manner. We were highly satisfied with our experience.read more
Kevin Clark
Kevin Clark
15:27 04 Oct 19
A wonderful company with great technicians, customer service representatives and leaders! Words that reflect Custom Air are honest, thoughtful and very skilled.Thank you!
Lisa McKinley
Lisa McKinley
13:54 19 Sep 19
Amazing in every way. Quick to respond, knowledgeable, friendly, professional. Every step from maintenance to purchasing a new unit to installing the unit was a good experience. I highly recommend this company. They take the sting out dealing with a failing AC system.
C T.
C T.
18:37 04 Aug 19
After being told by our "usual" heating/cooling company that we've used for years that they couldn't get to us for 2 weeks when our A/C decided to stop...
Debbie Dicken
Debbie Dicken
15:36 02 Jul 19
My AC went out this week, custom air came out within 2 hours of the call and fixed my old unit and upgraded my thermostat within 90 minutes. That’s what I call service! Thanks Doc for your expertise!
Bill W.
Bill W.
10:12 11 Jun 19
Custom Air was able to solve a problem with our AC and our warranty that was above and beyond what most contractors would attempt. A special thanks to...
buckeyegirl1
buckeyegirl1
18:21 18 May 19
Tim, the serviceman who came here was so nice and honest. Another well known company had told us the motor was out. They quoted $1,000. They also tried to sell my husband a new furnace. It would have been over $10,000. I said no and called this company. On a Saturday, call and repair totaled... $98.00. Thank you for being honest and getting here quickly.read more
Sandra E.
Sandra E.
08:13 05 Mar 19
Best customer service I have ever experienced with a company! Tim was very knowledgeable and was able to give great tips and advice on my furnace!!! I will...
Lori Landon Vance
Lori Landon Vance
20:44 05 Jan 19
Josh Reed installed new unit in our home and he was very knowledgeable and willing to address our needs. We were very happy with the value and service we received from Custom Air.
Lisa Huggins Clay
Lisa Huggins Clay
20:34 16 May 18
Reliable, efficient, and fair pricing. I love my new HVAC system!
Teresa Butler
Teresa Butler
00:36 21 Dec 17
My experience with Custom Air has been excellent. It all started with Kyle coming out to the house to determine the furnace that best fits my needs. He explained the process of installation so that I would know what to expect. Afterwards, he followed up to schedule the installation. The crew... (Sam, Corey and one other gentleman) showed up on time the day of installation. Actually, they were a little early. They were very professional and polite. They put down tarps on the floor so they would not track through the house and wore booties whenever they stepped on the carpet. They explained each step to me so I would know what to expect next. They removed the old furnace, installed the new one and cleaned up in a lot less time than expected. They performed many tests and found that I wasn't getting enough return air. So, they went all over the house to adjust all vents until the return air came out at the perfect level according to the tests. Now my furnace is working great. It is warming perfectly and it is a lot quieter than the old one. Afterwards, Bonnie gave me a follow up phone call to make sure that everything was working perfectly. And it is. I couldn't be happier with the way this company treated me and with the professional installation of my furnace. I would highly recommend them to anybody needing HVAC services.read more
Stan Michnowicz
Stan Michnowicz
17:50 13 Dec 17
Thank you Custom Air!! My house is SO warm now!!! Thanks to Ty and all the installers for their hard work installing my new HVAC system!2 days after the install was complete, there was a small leak coming from the newly installed humidifier and they had someone there right away to fix it. The... technician even discovered a defective part within the humidifier and ordered the replacement part on the spot. Everyone has been great to work with, I definitely recommend Custom Air!read more
Gene H.
Gene H.
07:37 23 Oct 17
Received a call today from Bonnie.I guess my request for a estimate had somehow slipped thru the cracks.She apologized and said that's not the way she or...
Kristy Wibbenmeyer
Kristy Wibbenmeyer
19:46 22 Sep 17
I truly love this company! Customer service, technician knowledge and reasonable prices. Thank you very much!!!
Murray Caraway
Murray Caraway
18:37 17 Aug 17
When our air went out on the hottest day of the year, Custom Air was prompt in providing excellent service. Our technician, Chuck, was very informative and was helpful in explaining what was wrong. He addressed the immediate needs as well as explained potential future needs. He was never pushy,... very personable, and knowledgeable.read more
Karen Ellis Dallas
Karen Ellis Dallas
16:16 16 Aug 17
Custom Air has the best service department of any company I've ever worked with (not just HVAC companies). The service is quick and the people who come to the house are so friendly and professional. I would recommend you to anyone!
Thanks to Custom Air and Joe for the great service today! I highly recommend this company.
Killeen Thomas Hinkle
Killeen Thomas Hinkle
20:55 15 May 17
Excellent customer service, they say what they mean and do what they say. I have never had to wait more than a few hours (not days) for service with a 30-minute window. Thanks CA!
Chad Shinaberry
Chad Shinaberry
14:58 22 Nov 16
Custom Air came out promptly after the service call was placed and resolved an issue with my propane furnace/thermostat which allowed my wife and I to keep our newborn baby cozy in his new home! Our serviceman, Scott, was a class act and extremely professional. Thank you.
I just had my furnace and air conditioning replaced by Custom Air and Robert, Sam and Austin were amazing. My units were almost thirty years old and for ten of those years, Greg ,the technician, faithfully kept everything going but it was time.Scott Haring is the man you want if you need someone... to give you a fair price, answer all your questions and give you good advice. Robert, Sam and Austin came in and laid drop cloths from front door to basement. They did not leave so much as a speck of dirt on the floor and it is the cleanest it's ever been!I am so impressed. Thank you for a great job!!!!read more
Arlene A.
Arlene A.
08:49 26 Apr 16
Custom Air installed a Trane HVAC (with air filter, humidifier, UV light) and a Mitsubishi Mini Split. My neighbor, a retired engineer, was right on the...
Mary Logan So
Mary Logan So
02:16 27 Dec 15
Going into Thanksgiving, we received the rude awakening of a 19-year old furnace giving out. We weren't happy since we figured that the furnace would need replaced, but the one thing we were sure of was that the only company we would trust in this purchase was Custom Air Conditioning and Heating.... We called for an appointment with the Service Department first to confirm that the unit was not worth replacing, and when we made the decision that the repair would only be a short-term fix, we were pleasantly surprised by Cameron, the sales representative. He spent time learning how we use the house and calculated the load capacity needs. He provided a wealth of education about heating and air conditioning units and gave us four options to consider. We were comfortable with the education we received to select the unit right for our house. And the installation couldn't have been easier. The techs were polite, courteous and actually quite fun. They taught us how to use the system, where to replace filters, and how to download the app to use while we were away. They cleaned up and it was like they were never there. That night, warm air pumped throughout the house, and we have been delighted ever since. We highly recommend Custom Air and couldn't imagine using anyone else.Sincerely,Happy customers Wai and Mary Logan Soread more
Tara Baker Perfect
Tara Baker Perfect
21:47 17 Nov 15
Custom Air did a wonderful job installing my new energy efficient furnace. My old system of 18 years was on the brink of needing major repairs so I opted for a new 97% efficient furnace and the cost was right where I expected to pay. No hassles on rebates as they took care of all that and took... the cost of my price. Installation was clean and fast. I will be a repeat custom for all service calls with my heating and AC.read more
Kris Ramsey
Kris Ramsey
14:30 10 Apr 15
Excellent customer service - from ordering to completing!! Had our unit checked yesterday and had super great service!!!! Appreciate the ethics and honesty.
Jurgita Fumo
Jurgita Fumo
14:39 16 Dec 14
I just want to say thank you for amazing service starting with customer service on the phone to the technician that came out to do maintenance on our furnace. Scott's professionalism, knowledge of product and service is worth 10 stars. Thank you.
Kurt Schooley
Kurt Schooley
23:10 10 Jun 13
I can't say enough good things about Dave, Randy, Rod, Mark and Darrin! Everyone was great to work with and they went above and beyond in fixing our leaky coil and assorted issues. I strongly recommend Custom Air!
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