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Heating & Cooling Reviews

Columbus Heating & Cooling Reviews for Custom Air from your neighbors.

See what your neighbors say about us.

Our Columbus air conditioning & furnace reviews tell our story well. Call us anytime at (614) 552-4822 or use our contact form for a free estimate or to schedule service.

F Moretti
F Moretti
14:04 26 Oct 20
Could not be more pleased.
Ryan Lidke
Ryan Lidke
02:05 09 Oct 20
Great customer experience - quality service technicians!
Keith Shaw
Keith Shaw
18:24 06 Oct 20
Great tech
Ed R.
Ed R.
10:22 06 Oct 20
Outstanding company to work with. The Salesperson that came to our house was very personable and knowledgeable about ductless A/c heat pump units. Very...
Chris Bowles
Chris Bowles
11:56 03 Oct 20
Custom Air replaced our furnace (not an emergency repair). The salesperson was knowledgeable and answered all of my technical questions without pressure or upselling. The installation crew arrived within two days (but our upgrade was not an emergency job, I’m sure they would have arrived sooner if... we needed them). The installation crew - Justin and Ryan - were on-time and extremely professional. I plan to use Custom Air in the future and highly recommend their services.read more
Ami Sap
Ami Sap
15:50 02 Oct 20
Excellent company to do business with. Sam and Mike (Installers) install a new complete system for me PERFECT. A big shout out goes to my sales consultant - Scott Haring who diligently and passionatly explain, advise and educated us regarding our specific needs for the model and capacity of the... unit we should get. Honourable mention goes to McKenzie who was very nice and friendly on the phone. Thank you Custom Air and team.read more
Ashley Raschella
Ashley Raschella
17:00 29 Sep 20
Our units were old and not worth repairing anymore so it was time to replace. Called and got quotes from 5 companies. While not the cheapest, this was a fair price, best plan, and very pleasant to work with.They consulted with me on the best machines for my lifestyle and were incredibly prompt and... easy to communicate with.read more
Deidra Schacht
Deidra Schacht
23:05 18 Sep 20
The technicians showed up at the designated time. They were professional and courteous. They cleaned up after they were done. Also both systems were installed within 8 hours on the same day.
Glen Ahrens
Glen Ahrens
13:14 18 Sep 20
We had a very smooth experience with Custom Air and having them replace our 18 year old system. We highly recommend them!
Fred Hope
Fred Hope
21:28 16 Sep 20
Ryan B. and Bobby S. arrived right on time and immediately went to work. Removed old system and had the new system installed and working in one day. Outstanding!
Mike Hill
Mike Hill
13:30 01 Sep 20
Great service and very professional. Would use again if the need arose!
Rick Dinovo
Rick Dinovo
15:33 26 Aug 20
This is the third system that I have purchased from CA. They are the only company I would consider.
Chris Russell
Chris Russell
21:02 19 Aug 20
Jay and Clay did a great job on my A/C and Furnace installation. Everything was done and completed as expected.
Mark Ryder
Mark Ryder
12:30 18 Aug 20
With 38 years working in HVAC design, I know a bit about equipment, installation and pricing. I have actually worked with Custom Air on commercial projects. Everyone involved was knowledgeable, professional, and courteous, from Scott the estimator, to installers Bobby and Corey who are true... craftsmen. They replaced my entire system beautifully under less than ideal space restrictions. Super satisfied.read more
Linda D.
Linda D.
17:16 17 Aug 20
On time, efficient, pleasant and all around great! I'd been without air for three weeks. The estimator came the day after I called. He checked everything...
Rebecca Billante
Rebecca Billante
13:41 13 Aug 20
Wow! Custom Air, true professionals from start to finish. Scott, Jay and Clay, thank you! These men gave me comfort and peace of mind through the entire process. These guys really know their stuff. They are professional (as mentioned), punctual, experts in their field, clean (Clay vacuumed all... over the place before they left!) and very competitive with pricing. The total job was completed from start to finish (including removal of the old furnace and AC) in one day. I was highly impressed. Jay and Clay worked so well together and they were so quiet I barely knew they were here while I was working from home.Highly highly recommend. I have a second HVAC unit in my home and if and when it needs replaced, Custom Air will be getting my business, again!read more
Susan Hammond Long
Susan Hammond Long
15:08 07 Aug 20
Wonderful experience! The men were very knowledgeable in putting both the airconditioner and furnace in. Extremely friendly!
Amanda Slevin Daugert
Amanda Slevin Daugert
15:09 06 Aug 20
Would def give custom air 5 stars, they went above and beyond to make sure our air conditioning needs were met. Pete and everyone we worked with were great!!!
Nick Yarnell
Nick Yarnell
16:57 02 Aug 20
I recently had a Mitsubishi Ductless Mini-Split HVAC system installed in my workshop. Everyone involved in the process - from the salesman Chris, through Corey and Bobby who did the installation work, and the folks that did the scheduling-were all extremely easy to work with. The whole team was... professional, courteous, knowledgeable and helpful. Corey and Bobby took the time to explain the system operation to me, and then again to my wife. I am very pleased with the efficiency of the entire process and pleased with the equipment they installed. I'm looking forward to many years of good service from the unit. I would work with Custom Air again if the occasion arose, and feel very good about recommending them.read more
Emily Croft Schneider
Emily Croft Schneider
14:21 29 Jul 20
They were wonderful. Clean and very professional when installing our new AC/furnace
Jamee Parish
Jamee Parish
15:06 23 Jul 20
Custom Air did a great job on our house. They were professional, thorough, and simply very hard workers. My husband and I can be very detail oriented and they were very patient with us. Great job.
Jared Schwendeman
Jared Schwendeman
13:30 22 Jul 20
We had quotes from different reputable hvac vendors. One was more expensive than the other two. What made the difference for us was the sales person (Pete Bonzo) and warranty on Goodman products. Pete was very professional and thorough in his quote. I never felt any high pressure sales tactics.... He educated me on what he suggested. The installers were on time and, at least by my estimation, did a great job installing. The difference was quick! We had a 2 ton unit that was always struggling to keep the house cool. The other two HVAC said 2 1/2 ton would be too small and wanted 3 ton units. Well, we had a high humidity 96 and sunny day and the house stayed cool at 71. We have a AEP smart meter and I can tell by the app that we are saving 1kw when it’s running and is not staying on as long. I highly recommend Custom Air based on our experiences.read more
Debbie Dicken
Debbie Dicken
18:06 21 Jul 20
Hello,I recently had custom Air replace my AC and Furnace units. I want to say a big thank you to Tim for evaluating my old system and providing professional advice on how to move forward, Dave Wolfing for coming out with specific recommendations for my home, Sam and crew for removing and... replacing AC/Furnace and making it a painless, professional and clean experience. Everyone was so conscientious of my situation and I couldn’t be happier. The new system is cool and comfortable. I will continue to recommend Custom Air!read more
Brett zumFelde
Brett zumFelde
17:37 21 Jul 20
Really happy with the whole experience of getting an entire HVAC system installed. Scott was great on the front end, no high pressure, just very informative, laid back and knowledgeable. He provided different price options and features and provided a quote that was reasonably priced and did not... go over the agreed amount. As far as the installation went, Corey and Justin were fantastic, on time, friendly, very professional and got right to work. I took the day off to observe and occasionally pepper them with questions, and they both were very patient and helpful in answering them. True professionals. All three of them also were conscious of wearing masks when talking to me and were respectful of my home while in it. After the install, they both took the time to explain everything about the system and thermostat, and answering even more of my questions. They also completed the job within the time frame Scott had estimated, allowing me to plan the day. Then Mary, on the back end was also very helpful in getting my inspection with the City scheduled the next day (and passed). From beginning to end, the entire experience was wonderful, and greatly appreciated. My new system is working like a charm, just in time for August! I highly recommend Custom Air and will be using them again for another project I have in the future for sure. Thanks!read more
Sandy DeCrane
Sandy DeCrane
15:57 17 Jul 20
We have used Custom Air for our maintenance of our furnace and air for years. Installation of a new furnace and air conditioner recently was the same great service that we were accustomed to. The installers were on time, professional, courteous, and very knowledgeable. I would highly recommend... this company!read more
Jason Nicholson
Jason Nicholson
16:22 16 Jul 20
Custom Air were fantastic to work with. Scott Wittler, a friend for over 10 years, had always talked about how much he enjoyed working for Custom Air so I thought I would set up a meeting to see about replacing a 50 + year old furnace and adding central air. Scott Haring came by explained all... my options and answered all my questions. He did a great job of explaining things in simple terms that I could understand. After meeting with other companies, I choose Custom Air because of Scott's presentation and also the great price that was being offered. On installation, Justin and Bolten were on time and did a fantastic job. Went way faster than expected and they walked me thru all the work that was done. Fantastic experience. A week later, my neighbors AC went out and I had told them how great a job Custom Air did. They chose Custom Air and said they did an excellent job as well. I will sing their praises anywhere I can. Thanks again!read more
Jerry Esselstein
Jerry Esselstein
18:34 14 Jul 20
CA delivered exceptional service under challenging circumstances. Most impressive was the install team of Bolton, Cory, Sam & Bobby. The logistical and physical challenges brought out theIr “can-do” attitude and creative skills. Professional, Spirited, and Trustworthy.
Tina Lee
Tina Lee
14:49 14 Jul 20
I would highly reccomend this company! All around great experience from Customer Service to Estimate and Final Installation!
Chris McDonald
Chris McDonald
17:14 10 Jul 20
Corey and Sam installed our new AC unit on a holiday morning, showed up on time and were done in a couple of hours. Very thankful for their willingness to help.
Stacey Black
Stacey Black
13:14 10 Jul 20
The guys that did the work were great .
Ken Ardell
Ken Ardell
23:26 03 Jul 20
Jake and Mike were very professional and courteous of all my questions and took the time to explain in detail anything I asked. They were very knowledgeable and worked well together. They finished my install in6 hours . I have been in customer service business for 40 years and these two young men... are two of the best I’ve ever encountered. 5 Star service.read more
Charlotte Griffith
Charlotte Griffith
00:00 01 Jul 20
Sam and Justin replaced our air conditioner when ours went completely out during the hottest days of summer. They were efficient, professional, and personable. I would highly recommend customer for any heating or cooling needs.
Scott Hargrose
Scott Hargrose
17:05 30 Jun 20
Everyone was on time, courteous professional, and wore masks while on site. There was a problem during the initial installation which resulted in the external unit being very loud. I brought this up to the service manager who looked into it immediately. I prepared myself to hear why they were not... going to be able/willing to correct the situation without much hassle. But, I was greatly surprised when they replaced the unit without my having to raise heck with them. In fact, all I had to say was that I was not happy with the unit. Ben M. took immediate steps to ensure that I was pleased and that everything was handled to my satisfaction. I honestly have to give them an A+.Thank you to Ben and the technicians involved in the installations.Sincerely,Scottread more
Brian Ross
Brian Ross
15:34 23 Jun 20
Very impressed with the service, Dan Sherry and Greg Childress did a great job. I will definitely recommend to anyone who needs service or needs a whole new system like We did.
Joe Whitehead
Joe Whitehead
18:53 18 Jun 20
Dave did a great job informing us of our options to replace the air conditioning or air conditioning and furnace. Once we made out decision it was scheduled very quickly. Gregg and Dan were the installers and they did a great job. They were great in showing me the options on the new thermostat... and other areas of the HVAC. Very pleased with the company and their employees. Thank you.read more
Amy Turner
Amy Turner
19:28 16 Jun 20
Owner of Company personally handled a small complaint/misunderstanding and did so professionally and fairly. Patrick was responsive, professional and took immediate action. Thank you!
Merle Walker
Merle Walker
23:52 10 Jun 20
Everything from the initial contact with Scott to the installation with Dan and Jordan, was a great experience. I will refer Custom Air to anyone who asks. It was all above board and transparent. Cannot say enough great things about the company.
Cynthia Gwilliams
Cynthia Gwilliams
18:38 05 Jun 20
Chris was no pressure and very informative on the sale of the unit!! Jake and Jordan have been nothing but polite and professional and it’s HOT outside (for install) thank you Custom Air!!
Nathan Keasey
Nathan Keasey
13:34 19 May 20
Custom Air was on time and showed they care by wearing a mask and gloves into my home and also social distancing.Our maintenance tech(Tim) was very nice and knowledgeable. Gave us straight answers and didn’t push us to purchase anything.Also, I would like to thank Pete Bonzo for assuring me... everyone at Custom Air is honest. He is 100% right!read more
Thomas Sumner
Thomas Sumner
13:19 29 Apr 20
Awesome experience with Custom Air. David and Bill went above and beyond to make sure I was happy - the job was not easy either. Prices were completely fair. Couldn't be happier.
Vicki Hoskinson
Vicki Hoskinson
22:21 21 Apr 20
I had CustomAir install a new furnace after our basement flooded last month and ruined our old furnace. I really appreciated the fast turn around time from the salesman Scott, he quickly worked with my homeowners insurance to get the process going. I was very impressed by the installation crew... Cory and Justin. They had their work cut out getting my ancient old furnace disassembled and removed. They were very careful with the dirty job of removal and used drop cloths. They remained so pleasant and courteous the entire day. There was another technician who arrived later to make sure start up went smoothly, which gave me peace of mind. The salesman even stopped by to ensure we were happy and that all went as planned. I won’t hesitate to call them back for any future needs or maintenance. Very happy with my new furnace!!read more
Steve T.
Steve T.
13:56 21 Apr 20
Well designed and executed installation
Lisa McKinley
Lisa McKinley
10:11 17 Apr 20
Wonderful. I have had A/C installed and a couple emergency repairs with my furnace. The staff are professional, polite and knowledgeable.
Micah Alexander
Micah Alexander
22:54 01 Apr 20
Emmanuel Memorial PNP Church wasImpressed with the professionalism of the staff. The men showed up promptly and worked diligently to install our new oil furnace and thermostat. They completed their work in the amount of days as outlined in their proposal. The price that was quoted remained the... same. They answered all our questions.Once the furnace was installed they cleaned up the area.read more
Attila Bongar
Attila Bongar
00:22 01 Apr 20
Ryan and Cory did a very professional job. Had a accuClean filter and a tankless water heater installed. My one experience with the company so far but very positive. Shout out to Chris too who manages the project.
David Rector
David Rector
18:26 25 Mar 20
Like may In central Ohio my basement flooded with water! As a senior citizen I was so impressed how fast they responded to replacing my furnace. Thank you for a job well done.
Mari Monaco
Mari Monaco
13:15 08 Mar 20
Custom Air was a great company to work with on my recent furnace issues! Scott H. and the rest of the installation & service teams were very kind and determined to get to the bottom of my HVAC issues. Their customer service is top notch and I would recommend them to all of my friends and family!
Melany S.
Melany S.
04:48 02 Mar 20
My furnace had been acting a little weird, inconsistent, but would turn on for short periods and then turn off. I assumed it needed cleaning because I had...
Romina Huffman
Romina Huffman
05:13 27 Feb 20
Fast service. Very Professional.
Linda G.
Linda G.
12:07 18 Feb 20
Custom Air just installed a heating and air conditioning unit in my home. Ryan and Sam were both so polite, made sure they didn't track dirt in, and always...
Kirkham Building
Kirkham Building
18:52 30 Jan 20
We have been working with Custom Air for all of our Turn-Key Projects for several years and have had an exceptional experience every time. From our initial collaboration with Ty Gates through the install and Service, Custom Air Always delivers on timing, quality, and workmanship!
Byran Mullins
Byran Mullins
18:01 14 Dec 19
Our experience with Custom Air was top notch. Everyone was very professional and courteous. Could not recommend them more!
Eric Duemmel
Eric Duemmel
23:50 19 Nov 19
We are in the process of remodeling our new home and needed to replace the furnace and central air in it. Chris came out for the initial estimate and was on time, professional, and took the time to go over several options with us. When we had the new system install Chris also did the installation... along with Jacob. They were both great. Very friendly, completed the installation efficiently and explained how the system worked in an easy to understand manner. We were highly satisfied with our experience.read more
Kevin Clark
Kevin Clark
15:27 04 Oct 19
A wonderful company with great technicians, customer service representatives and leaders! Words that reflect Custom Air are honest, thoughtful and very skilled.Thank you!
Lisa McKinley
Lisa McKinley
13:54 19 Sep 19
Amazing in every way. Quick to respond, knowledgeable, friendly, professional. Every step from maintenance to purchasing a new unit to installing the unit was a good experience. I highly recommend this company. They take the sting out dealing with a failing AC system.
C T.
C T.
18:37 04 Aug 19
After being told by our "usual" heating/cooling company that we've used for years that they couldn't get to us for 2 weeks when our A/C decided to stop...
Debbie Dicken
Debbie Dicken
15:36 02 Jul 19
My AC went out this week, custom air came out within 2 hours of the call and fixed my old unit and upgraded my thermostat within 90 minutes. That’s what I call service! Thanks Doc for your expertise!
Bill W.
Bill W.
10:12 11 Jun 19
Custom Air was able to solve a problem with our AC and our warranty that was above and beyond what most contractors would attempt. A special thanks to...
buckeyegirl1
buckeyegirl1
18:21 18 May 19
Tim, the serviceman who came here was so nice and honest. Another well known company had told us the motor was out. They quoted $1,000. They also tried to sell my husband a new furnace. It would have been over $10,000. I said no and called this company. On a Saturday, call and repair totaled... $98.00. Thank you for being honest and getting here quickly.read more
Sandra E.
Sandra E.
08:13 05 Mar 19
Best customer service I have ever experienced with a company! Tim was very knowledgeable and was able to give great tips and advice on my furnace!!! I will...
Lori Landon Vance
Lori Landon Vance
20:44 05 Jan 19
Josh Reed installed new unit in our home and he was very knowledgeable and willing to address our needs. We were very happy with the value and service we received from Custom Air.
Lisa Huggins Clay
Lisa Huggins Clay
20:34 16 May 18
Reliable, efficient, and fair pricing. I love my new HVAC system!
Teresa Butler
Teresa Butler
00:36 21 Dec 17
My experience with Custom Air has been excellent. It all started with Kyle coming out to the house to determine the furnace that best fits my needs. He explained the process of installation so that I would know what to expect. Afterwards, he followed up to schedule the installation. The crew... (Sam, Corey and one other gentleman) showed up on time the day of installation. Actually, they were a little early. They were very professional and polite. They put down tarps on the floor so they would not track through the house and wore booties whenever they stepped on the carpet. They explained each step to me so I would know what to expect next. They removed the old furnace, installed the new one and cleaned up in a lot less time than expected. They performed many tests and found that I wasn't getting enough return air. So, they went all over the house to adjust all vents until the return air came out at the perfect level according to the tests. Now my furnace is working great. It is warming perfectly and it is a lot quieter than the old one. Afterwards, Bonnie gave me a follow up phone call to make sure that everything was working perfectly. And it is. I couldn't be happier with the way this company treated me and with the professional installation of my furnace. I would highly recommend them to anybody needing HVAC services.read more
Stan Michnowicz
Stan Michnowicz
17:50 13 Dec 17
Thank you Custom Air!! My house is SO warm now!!! Thanks to Ty and all the installers for their hard work installing my new HVAC system!2 days after the install was complete, there was a small leak coming from the newly installed humidifier and they had someone there right away to fix it. The... technician even discovered a defective part within the humidifier and ordered the replacement part on the spot. Everyone has been great to work with, I definitely recommend Custom Air!read more
Gene H.
Gene H.
07:37 23 Oct 17
Received a call today from Bonnie.I guess my request for a estimate had somehow slipped thru the cracks.She apologized and said that's not the way she or...
Kristy Wibbenmeyer
Kristy Wibbenmeyer
19:46 22 Sep 17
I truly love this company! Customer service, technician knowledge and reasonable prices. Thank you very much!!!
Murray Caraway
Murray Caraway
18:37 17 Aug 17
When our air went out on the hottest day of the year, Custom Air was prompt in providing excellent service. Our technician, Chuck, was very informative and was helpful in explaining what was wrong. He addressed the immediate needs as well as explained potential future needs. He was never pushy,... very personable, and knowledgeable.read more
Karen Ellis Dallas
Karen Ellis Dallas
16:16 16 Aug 17
Custom Air has the best service department of any company I've ever worked with (not just HVAC companies). The service is quick and the people who come to the house are so friendly and professional. I would recommend you to anyone!
Thanks to Custom Air and Joe for the great service today! I highly recommend this company.
Killeen Thomas Hinkle
Killeen Thomas Hinkle
20:55 15 May 17
Excellent customer service, they say what they mean and do what they say. I have never had to wait more than a few hours (not days) for service with a 30-minute window. Thanks CA!
Chad Shinaberry
Chad Shinaberry
14:58 22 Nov 16
Custom Air came out promptly after the service call was placed and resolved an issue with my propane furnace/thermostat which allowed my wife and I to keep our newborn baby cozy in his new home! Our serviceman, Scott, was a class act and extremely professional. Thank you.
I just had my furnace and air conditioning replaced by Custom Air and Robert, Sam and Austin were amazing. My units were almost thirty years old and for ten of those years, Greg ,the technician, faithfully kept everything going but it was time.Scott Haring is the man you want if you need someone... to give you a fair price, answer all your questions and give you good advice. Robert, Sam and Austin came in and laid drop cloths from front door to basement. They did not leave so much as a speck of dirt on the floor and it is the cleanest it's ever been!I am so impressed. Thank you for a great job!!!!read more
Arlene A.
Arlene A.
08:49 26 Apr 16
Custom Air installed a Trane HVAC (with air filter, humidifier, UV light) and a Mitsubishi Mini Split. My neighbor, a retired engineer, was right on the...
Mary Logan So
Mary Logan So
02:16 27 Dec 15
Going into Thanksgiving, we received the rude awakening of a 19-year old furnace giving out. We weren't happy since we figured that the furnace would need replaced, but the one thing we were sure of was that the only company we would trust in this purchase was Custom Air Conditioning and Heating.... We called for an appointment with the Service Department first to confirm that the unit was not worth replacing, and when we made the decision that the repair would only be a short-term fix, we were pleasantly surprised by Cameron, the sales representative. He spent time learning how we use the house and calculated the load capacity needs. He provided a wealth of education about heating and air conditioning units and gave us four options to consider. We were comfortable with the education we received to select the unit right for our house. And the installation couldn't have been easier. The techs were polite, courteous and actually quite fun. They taught us how to use the system, where to replace filters, and how to download the app to use while we were away. They cleaned up and it was like they were never there. That night, warm air pumped throughout the house, and we have been delighted ever since. We highly recommend Custom Air and couldn't imagine using anyone else.Sincerely,Happy customers Wai and Mary Logan Soread more
Tara Baker Perfect
Tara Baker Perfect
21:47 17 Nov 15
Custom Air did a wonderful job installing my new energy efficient furnace. My old system of 18 years was on the brink of needing major repairs so I opted for a new 97% efficient furnace and the cost was right where I expected to pay. No hassles on rebates as they took care of all that and took... the cost of my price. Installation was clean and fast. I will be a repeat custom for all service calls with my heating and AC.read more
Kris Ramsey
Kris Ramsey
14:30 10 Apr 15
Excellent customer service - from ordering to completing!! Had our unit checked yesterday and had super great service!!!! Appreciate the ethics and honesty.
Jurgita Fumo
Jurgita Fumo
14:39 16 Dec 14
I just want to say thank you for amazing service starting with customer service on the phone to the technician that came out to do maintenance on our furnace. Scott's professionalism, knowledge of product and service is worth 10 stars. Thank you.
Kurt Schooley
Kurt Schooley
23:10 10 Jun 13
I can't say enough good things about Dave, Randy, Rod, Mark and Darrin! Everyone was great to work with and they went above and beyond in fixing our leaky coil and assorted issues. I strongly recommend Custom Air!
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