Custom Air became a leading heating & cooling company by doing what’s right for our customers and our employees. We are proud of our testimonials, reviews and ratings like our A+ BBB Rating and our Angie’s List “A” Rating. These Columbus, Ohio Heating and Cooling Testimonials are from our actual customers and submitted on our review page here.
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Custom Air installed a new central air system. From the initial meeting with the salesman Ty, to Bonnie in the office to the 2 professional installers Tyler and Corey, I’m very very pleased with my entire experience. We’ve used Custom Air for rentals as-well-as for personal work and are never disappointed.
Extremely knowledgeable and helpful
We have dealt with a lot of service company’s in the past. Dealing with Custom Air was a great pleasure. Every person within the company that we spoke and/or worked with were extremely knowledgeable and helpful. We would like to express our appreciation to all of these people for their help.
New Rheem A/C and Furnace
Problem resolved so quickly
I first spoke with Dave when I called in to the company. I explained to him my situation and how nervous I was going without heating in my home over the weekend with the cold temperatures coming in. He quickly transferred me to Scott Haring who showed up at my home two hours later to discuss my options regarding my furnace. Mr. Haring spent over two hours at my home going above and beyond to discuss my options, answer all questions, trouble shoot, and find the best financial option that worked for me. It was a relief that I never felt pressured in to buying anything and was able to email Scott with my decision when I felt comfortable. I emailed Mr. Haring around midnight with the decision to have a complete new furnace and AC system installed.
I received a call around 7:00 am the next morning from Mr. Haring. He said that he had received my email and they were going to try to have installers come around 9:00 am that morning so that I was able to have heat in my home as soon as possible. To my surprise Josh and Conner showed up to install my system right around 9:00 am and were completed with placing my new air conditioning unit, furnace, and coil around 4:00 pm that evening. Everyone that I encountered in the company was kind, courteous, and professional. Ben, the field supervisor, even drove extra supplies that were needed to Josh and Conner to ensure that the job was completed in a timely manner.
I still cannot believe from the time I called to the time everything was said and done was a little less than twenty four hours. I am so pleased with the service I received from EVERYONE in this company and the extra care they took to ensure I was in a warm, cozy home for the start of the cold season. Custom Air will be my first call from now on for any future heating and cooling needs, should they arise. Again, I cannot thank you gentleman enough!
Corrected a problem ASAP, NO questions asked
After getting 5 different quotes and doing our homework, Custom Air ended up being the best choice. We ended up with a minor problem when install was complete and CA came out and corrected problem ASAP with NO questions asked. Excellent Service, I give Custom Air an A+. Thanks Scott Haring, We love our new unit.
Cleaned up like it never happened
Very pleased with responsiveness & service
Very pleased from the responsiveness of our salesperson Dave, to the service provided from Corey & Justin. Called to let us know that they were on the way, and provided a drop cloth so as not to make a mess.
Custom Air customer for 18 years
I have been a happy Custom Air customer for 18 years so when I needed a new system I called Custom Air. Pete came and went over options very thoroughly and I chose one that fit my budget and needs. Corey S. and Mike F. came on time and exceeded my expectations. They were very knowledgeable, complete in every detail and great to work with! Kudos to all the staff.
Couldn’t beat Custom Air’s quote
After meeting with four other HVAC companies in Columbus, I just couldn’t beat Custom Air’s quote. The price, the product, and the salesman (Kyle) all led me to choose Custom Air, and I’m so happy I did! I had a new unit installed within days of first reaching out to them for an estimate! The installers were also very friendly, courteous, quiet and professional. They got the job done quickly and efficiently, and my pets and I were VERY happy to feel that cool air again 🙂
What really wowed me after all of this was the great customer service I continued (and continue!) to receive even AFTER I got my new unit installed. We had a very minor issue with the unit moving around too easily on the new pad, and Custom Air sent an installer out the next day to take care of it. I had several folks from Custom Air keeping in touch with me and it felt great to not have to worry about ANYTHING during this whole process.
I would STRONGLY recommend Custom Air for any and all of your heating and/or cooling needs here in Columbus! They’re a great team of people with a great work ethic, their prices are fair and reasonable, and they certainly made a stressful and unexpected situation far less stressful thanks to their knowledge, expertise and stellar customer service.
I truly had a custom HVAC for my needs
Hands down best HVAC contractor
Knowledgeable, honest, and respectful with expedient service – couldn’t have asked for more! Hands down best HVAC contractor around.
Had us back to warm in no time
Highly recommend this company! We woke up on a very cold morning with no heat and after reading reviews for Custom Air we gave them a call. From sales to service they were very professional and took care of installing a brand new HVAC system for us quickly and had us back to being warm in no time.
Kelvin in Westerville
The moment I met Dave Wuelfing I felt comfortable with the presentation, discussions and explanations as to who, what, why and how the work would be completed. I decided based on this meeting to go with Custom Air and we are extremely satisfied with the installation, follow-up and overall service provided by your team. I would like to say I will definitely recommend and use Custom Air again. Finally on behalf of my family Thanks for Keeping us Safe and Warm this winter.
Steve in Westerville
All is working flawlessly. Chris and Justin were great. They left around 5:30pm. Thank you for everything!
Tara in Westerville
A big difference in comfort from the old system
Fair estimate without heavy sell
I have used Custom Air twice over the years for new heat pump and air handler. They were very professional. Gave fair estimate without heavy sell, showed up on time, installed units, and cleaned up. Very satisfied with the two guys who installed units.
Most pleasant experience I ever had with service people
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Very considerate of me and my home
Custom Air was very easy to work with. They were on time, worked until the installation was done. The men were very courteous and considerate of me and my home.
Doug from Dublin, OH
Fellas were nice, efficient, and courteous. Neat with shoe covers. Young guy was too tall for my basement! Would recommend again.
Cannot express our gratitude
We could not have received better attention nor more sincere interest in our well being had these four men been our own sons. Each one was professional in his role, and we cannot adequately express our gratitude.
I could not be more pleased
Custom Air did a very clean and quick install of my furnace and air air conditioner. The men were professional and neat. The furnace and air looks like it has been there forever. I could not be more pleased.
They take pride in their work
We have used Custom Air for several years now and I’m always amazed at how terrific everyone is! Beginning with the folks in the office and leading right up to the tech at the door. Kind, polite and conscientious! They all seem to enjoy their jobs and take pride in their work. AND they do a great job! How refreshing is that?
Very thorough review of the equipment
Pete was very prompt and thorough in his visit to determine what I needed and what it would cost. Corey did a very professional installation and also was very thorough in his review of the equipment with me, and also was very thorough in his clean-up. Thanks, Custom Air, for your prompt and efficient service. Their Covid protocols were in full force.
Replace rental property A/C
I recently had the need to replace the A/C on a rental property. Your team systematically took care of the operation and I never had to meet them. Scott Haring did a super job and was communicating with me after normal business hours. I will continue to use your services and recommend them whenever possible.
Very pleased with our Custom Air experience
We were very pleased with our Custom Air experience. Scott was our salesman and prepared us for the day of installation. Ryan and Jake, the installers, were efficient, friendly and courteous. They fully explained the operation of the furnace and air conditioner and carefully cleaned up before leaving. We would not hesitate to recommend Custom Air.
Spring Inspection Air Conditioners
Your service technician Andy Bohlander did an excellent job on my two air conditioners as part of the Spring inspection. He also taught me some things that would further make them run more efficient.
It is like they enlarged our house
Ensured a detailed installation
Corey and Ali were so thoughtful and thorough during installation. From being patient with our dogs to helping determine vent placement, ensuring a detailed installation (down to the color of the vent outside) and cleaning up, I am very appreciative of the care they took.
Finally, the A/C works very well!
I highly recommend CA. Let me add that CA was the 5th company doing various A/C and heating related jobs in my house in the past 29 years and I do NOT recommend the first 4 of them.
Best quality work that I have seen
Custom Air installed a new furnace and air conditioner and did an excellent job. As an engineer in the commercial heating and cooling business I have inspected hundreds of equipment installations and the installers did the best quality work that I have seen in recent memory. We appreciated their professionalism, communication and expertise.
Jennifer from Dublin, OH
Impressed with the training the employees receive
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No sticker shock
I also want to say Ryan/Sam on the install team did a great job. They showed up on time and were done just before 2:00PM. I worked from home on Friday while they installed it and really didn’t have to do anything other than show them where the unit was. I will recommend Custom Air if I hear of anyone looking for an A/C or Furnace.
Very professional & kind
I highly recommend Custom Air. I had a great experience starting with the salesperson, Kyle, to the installers, Ryan and Jake. They all took the time to fully explain everything and answered all of my questions. They were on time and cleaned up everything. They were all very professional and kind.
Original Rheem units lasted over 20 years
Had a new Rheem A/C and furnace installed and so far all is good. My original Rheem units that I replaced lasted over 20 years. The installers were professional and hauled all of the old equipment away.
Finished the work ahead of the time
The installation of my furnace & A/C went very well. The two guys who installed were very nice & did a good job. They finished the work ahead of the time they had estimated it might take. It works well and I’m very happy with it.
I called and got help within hours!
Cathy from Dublin, OH
Share my great experience
Exceptionally pleased… you ROCK!
Jay H. and Clay H. were my install team. They were prompt, friendly, and professional. They worked well together and got the job done in the time frame promised. Details regarding the installation and product were discussed thoroughly. I am exceptionally pleased with both the product and service. Thanks guys…you ROCK! 🙂
Mini split installation went very smoothly
The installation of my new furnace and mini split went very smoothly! The installers were knowledgeable and efficient. They cleaned up and patched up anything that needed attention. They even helped me with a task or two that wasn’t part of the installation. Great service and follow-up afterwards. Thanks guys!
Really made me comfortable
Good Morning. I just wanted to drop you a note. The team of Corey and Justin did a wonderful installation for me. They were great professionals and took there time and care during the install. Couldn’t be happier with their work. Really made me comfortable. Please pass this along to their management.
Cleaned up and done quickly
Ben, Jack & Ryan were great and did a wonderful job. Ben, the salesman, was great got me just what I needed for my house. Jack and Ryan were the installers did a great job, cleaned up and we’re done quickly. They did a walk through on the new thermostat and the function of the ac unit and humidifier. Highly recommended these guys.
Above and beyond the call
Whole house humidifier with UV light
Custom Air was out the same day
I really can’t say enough good things. When every other place I called couldn’t make it out within a few days, Custom Air was out the same day and managed to repair my 15 year old air conditioner so it could limp on and keep me cool until we got our new unit installed. Good pricing but truly great customer service and professionalism!