Heating and Cooling Testimonials

I bought a new Rheem A/C and Furnace in May. I am sooo pleased with my purchase. Ty was great from the initial contact. He came to my home and looked over everything and took his time to go over all of my options to decide what would be best for me. He also looked into what would be the best possible deal for me and best bang for my buck. The installers were clean, professional and quick. They took the time and showed me everything that they did as well as walk me through the operation of my new thermostat and explained how everything that was installed worked. I would highly recommend Custom Air to anyone looking for any heating or cooling needs.

Good morning Scott! Sorry I’m a little late with this, but I just wanted to share my testimonial with you about the wonderful service I received from the company. Thanks again! You have no idea how much I appreciate everything you gentleman did for me! Words cannot explain how happy I am with the wonderful customer service I received from Custom Air! When I called Thursday afternoon after my furnace acted up Wednesday evening I never expected to have the problem resolved so quickly.
I first spoke with Dave when I called in to the company. I explained to him my situation and how nervous I was going without heating in my home over the weekend with the cold temperatures coming in. He quickly transferred me to Scott Haring who showed up at my home two hours later to discuss my options regarding my furnace. Mr. Haring spent over two hours at my home going above and beyond to discuss my options, answer all questions, trouble shoot, and find the best financial option that worked for me. It was a relief that I never felt pressured in to buying anything and was able to email Scott with my decision when I felt comfortable. I emailed Mr. Haring around midnight with the decision to have a complete new furnace and AC system installed.
I received a call around 7:00 am the next morning from Mr. Haring. He said that he had received my email and they were going to try to have installers come around 9:00 am that morning so that I was able to have heat in my home as soon as possible. To my surprise Josh and Conner showed up to install my system right around 9:00 am and were completed with placing my new air conditioning unit, furnace, and coil around 4:00 pm that evening. Everyone that I encountered in the company was kind, courteous, and professional. Ben, the field supervisor, even drove extra supplies that were needed to Josh and Conner to ensure that the job was completed in a timely manner.
I still cannot believe from the time I called to the time everything was said and done was a little less than twenty four hours. I am so pleased with the service I received from EVERYONE in this company and the extra care they took to ensure I was in a warm, cozy home for the start of the cold season. Custom Air will be my first call from now on for any future heating and cooling needs, should they arise. Again, I cannot thank you gentleman enough!

I couldn’t be more pleased with Custom Air. Ty made us feel extremely comfortable with the initial estimate and our decision to select Custom Air. The installers, Ryan and Jake, were outstanding! They arrived right on time. They were completely professional and polite. They were very respectful of my home as they carried in equipment, etc. We had a full furnace and A/C replacement and it was all completed in one day. Ryan and Jake cleaned up after the job and it was like it never happened. I am recommending Custom Air to everyone I know.

My A/C unit decided to die during one of the hottest weeks of the summer here in C-bus (of course!), so I had another company provide a minor temporary fix; sadly that fix only lasted about 24 hours and I called Custom Air along with several other companies for estimates on a new unit. I worked with Kyle, and he was absolutely FANTASTIC! He was very knowledgeable and addressed all of my questions and more, and what I liked most was I did not feel pressured to buy or make a decision right away. In fact, I told Kyle I’d contact him the next day once I had a chance to have some other companies come out to provide estimates.
After meeting with four other HVAC companies in Columbus, I just couldn’t beat Custom Air’s quote. The price, the product, and the salesman (Kyle) all led me to choose Custom Air, and I’m so happy I did! I had a new unit installed within days of first reaching out to them for an estimate! The installers were also very friendly, courteous, quiet and professional. They got the job done quickly and efficiently, and my pets and I were VERY happy to feel that cool air again 🙂
What really wowed me after all of this was the great customer service I continued (and continue!) to receive even AFTER I got my new unit installed. We had a very minor issue with the unit moving around too easily on the new pad, and Custom Air sent an installer out the next day to take care of it. I had several folks from Custom Air keeping in touch with me and it felt great to not have to worry about ANYTHING during this whole process.
I would STRONGLY recommend Custom Air for any and all of your heating and/or cooling needs here in Columbus! They’re a great team of people with a great work ethic, their prices are fair and reasonable, and they certainly made a stressful and unexpected situation far less stressful thanks to their knowledge, expertise and stellar customer service.

I recently worked with Dave W. He provided the most thorough and complete estimate of any of the other local companies I received bids from. Everything was broken down into categories with hi/med/lo prices. Including AC. It was very nice to have the different options to decide on. Dave was also available for any questions we had. He worked with me, and I felt I truly had a custom HVAC for my needs and budget! Thank you so much!

I’m Kelvin Bell a Proud Ohio State Football Alumni and I would like to express my Thanks to Custom Air for their service regarding the installation of my new home furnace. I’ve lived in my home for over 15 years and during an annual inspection by the previous company told us the furnace has a major crack and the quote, sales pressure turned me off so I searched elsewhere and after contacting Lowe’s to inquire about pricing they informed me that “Custom Air” would be the installer. I remembered Custom Air did work for a major previous employer and I never heard any negative complaints so I decided to set up a sales meeting at my home.
The moment I met Dave Wuelfing I felt comfortable with the presentation, discussions and explanations as to who, what, why and how the work would be completed. I decided based on this meeting to go with Custom Air and we are extremely satisfied with the installation, follow-up and overall service provided by your team. I would like to say I will definitely recommend and use Custom Air again. Finally on behalf of my family Thanks for Keeping us Safe and Warm this winter.

We had no A/C for a week when the two gentlemen arrived they were very kind and helpful. They did their work quickly and professionally. My son even tried to ask them some questions about some parts they were using and answered them all and happily. Trust me kids have tons of questions so their patience with him was great. They had to work around our kids climbing wall for some piping and it didn’t phase them one bit. The men that worked on our a/c and furnace were Corey S. and Justin K. Highly recommend them. Very knowledgeable.

Custom Air replaced both my 23 year old AC & Furnace May 2018. Very happy with the install by Sam & Corey. Very knowledgeable. Have been using the new AC for about a month now and it has made a big difference in comfort from the old system which last year started to develop a slow leak. When I requested a quote, Kyle came out and did a complete assessment to make sure that I was getting the proper capacity. I mainly chose Custom Air because they have done a good job servicing my AC in the past. I will definitely use them again.

Custom Air went above and beyond to replace my furnace. It’s not always comfortable having service people in your home all day, but the men from Custom Air were friendly and professional – very easy to have around the house while they worked. From the time I received the estimate to the follow-up visit from the Custom Air representative (Scott), it was the most pleasant experience I ever had with service people. I highly recommend them.

When Bonnie at Custom Air received my call of desperation the last week of January when our 24-year-old heat pump and 37-year-old air handler decided to quit, Ty was dispatched to our home. We were extremely impressed with Ty’s knowledge of Heating and Cooling products, the time he spent to determine exactly what we needed, and his presentation of the best of four estimates we received. He created a special design for the ductwork to accommodate the filter we wanted and customized our undersized plenum with a specially designed distribution of the air into the supply ducts. Ben, another team member, came with Ty to measure the precise dimensions to manufacture the ductwork modifications offsite. Ty’s professional handling of every question dispelled any anxieties about having to make quick decisions to get heat into our home. He kept a check on our “terminally ill” heat pump during the short interim before the installation of our new system. Nate and Josh were equally competent in getting our new system installed and they stayed past normal “quitting” time to be sure we were up and running. Ben came by our home on three occasions to see if we were satisfied with the comfort of the new system and its operation and walked us through how to set up and use our new “smart” thermostat.
We could not have received better attention nor more sincere interest in our well being had these four men been our own sons. Each one was professional in his role, and we cannot adequately express our gratitude.

For years we liked our central air and heat system and service provided to us by Custom Ai . Today, Bob and Elijah put in a ductless mini-split heat pump (single head) into our unseated/AC’d sunroom. They did a great job. Very pleasant. Very experienced. Even helped us decide to place the unit high up on a different wall. Now we have a room (west facing) that will be cool all Summer and warm all Winter! It is like they enlarged our house. Thanks Bob and Elijah.

I had a Mitsubishi MSY-GL18NA installed by Custom Air Conditioning & Heating Co. There were 2 reasons why I chose CA. First, CA is an authorized Mitsubishi dealer (Mitsubishi has a fancy word for that). Second, the salesman, Ty Gates, was a real expert, he knew the answer to every question I asked, and he was extraordinary responsive whenever I contacted him. The installers, Perry & his colleague, did an excellent job. Finally, the A/C works very well.
I highly recommend CA. Let me add that CA was the 5th company doing various A/C and heating related jobs in my house in the past 29 years and I do NOT recommend the first 4 of them.

I can’t begin to say enough good things about your company. During the cold snap that we had a few months back, our furnace stopped working. My husband had just come home from the hospital and was not well enough to see what was the matter. I called Custom Air and someone was out quickly to make the repair. It’s not too often, maybe never, that you can find the service you gave me. Many, many thanks to you!

I have had Custom Air service not only my other home but also my place of employment. I had no second thoughts when it came to getting a new air conditioner. Dave came and discussed what type of unit would be best suited for my condo. A date and time for installation was made. Jake and Cory came on time to do the installation. Jake and Cory were very professional and explained everything when they were finished. Before they left they wanted to be sure I understood how everything worked. I am impressed with the training the employees at Custom Air receive, it showed in every department from making the first appointment till the job was complete. I would not hesitate to use their services again.

Scott, I wanted to thank you for coming out last Tuesday. I simply called and asked for a quote, so I really appreciated the fact that you gave me another option of getting the unit filled after [another company] told me it was illegal to fill units with the old style refrigerant. They gave me no option but to replace it, and then sent a sales guy out with laminated sales sheets. As I showed you on Tuesday the sales sheet showed a price of over $9,000 for both the A/C & Furnace, but when I questioned the price all of a sudden it was down to $6,900. I felt like I was buying car where just for walking onto the lot I got $3,000 off MSRP. I wonder how many people that can afford it just say yes to that price and go on. I liked how you presented the final price with no sticker shock or magic discount.
I also want to say Ryan/Sam on the install team did a great job. They showed up on time and were done just before 2:00PM. I worked from home on Friday while they installed it and really didn’t have to do anything other than show them where the unit was. I will recommend Custom Air if I hear of anyone looking for an A/C  or Furnace.

My furnace quit working on a cold December Sunday morning. I called some friends to check my pilot light. I was told to call for professional furnace help. The first 2 places I called were closed. Then I saw something that said “Emergency Service” clicked on it and it took me straight to Custom Air. I called and got help within hours! The guy who came on Sunday, Gus, was pleasant and made sure that I understood what the problem was. He didn’t have the part he needed with him. He said I’d get a call from C/A letting me know if they had the part or not Monday morning. He also showed me what to do if my furnace cut off again (Because I don’t even have a pilot light, lol). Major plus knowing what I got going on down there, lol. Monday morning I got the fabulous news that they had the part and would be out that day to fix it. Whew!!! So, Joe comes to my house and he was so polite. He cared very much that I understood everything that I wanted/needed to know. He answered every question I had in a way that made sense to me. It felt like he went above and beyond making sure everything was right before he left. I will always remember how well I was treated and what a GREAT job Joe did 🙂 Thank You Custom Air!

Custom Air installed a new furnace and air conditioner and did an excellent job. Robert and Mike were careful to place drop cloths throughout our foyer and stairs and all the way to the access area and wore shoe covers their entire time. Both were polite and had excellent attention, providing timely updates throughout the job. Robert also had excellent managerial and communication skills in explaining the programmable thermostat and all aspects of the new equipment. We appreciated their professionalism, communication and expertise.

I wanted to share my great experience with Custom Air. My 13 year old AC was dying a slow death this summer, so I decided to replace it… and MAN am I glad I did! I’m pretty meticulous when it comes to these kinds of things. I got several quotes, asked a lot of questions, did a ton of research, and throughout the entire process Custom Air stayed head and shoulders above the pack. Dave Wuelfing came out, gave me the best price up front (and ended up being the best quote too), put up with all of my questions, never pressured me, was very responsive, and even put up with me changing my mind at the last minute on which model I wanted. Robert Kendrick and Jake Riley were prompt, professional, and did a great, TIDY install (that’s key – some places are sloppy!). Custom Air handled all of the city inspection paperwork, and even helped me with my Energy Savings rebate paperwork. It actually ended up being an enjoyable experience for something I don’t generally enjoy (having to replace stuff around the house). I can’t recommend these guys enough!

Bob Merrick deserves a Gold Star for Customer Service at going above and beyond the call of duty. Not only did he adhere to my strict dictum to wait until noon to start for my new A/C installation, but he stayed one night until after 9:00 to try to complete it. It got so late and so dark he had to call it quits until he could check things in the daylight. I truly appreciate how he bent over backwards to get it done and do it right. You don’t get service like that every day nowadays. Thank Bob with whatever corporate policy allows. Because I’m already spreading the word to other people I know who own big old houses that might be in line for an A/C upgrade.

I wanted to let you know that I have been very impressed with your entire staff. It doesn’t seem to matter who comes out, they have all been courteous, honest, fair, and very experienced/knowledgeable. I’ve had Custom Air not only service our HVAC system, but have also had a whole-house humidifier with UV light installed. Every interaction has been a positive experience and I recommend your company to everyone I can. Thank you for being a company that the consumer can truly trust to do great work at a fair price with the best employees in the business!