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Testimonials

The most trusted Columbus heating & cooling.

Custom Air became a leading Columbus heating & cooling company by doing what’s right for our customers and our employees. We pride ourselves on our testimonials and our reviews and ratings like our A+ BBB Rating and our Angie’s List “A” Rating. These Columbus, Ohio Heating and Cooling Testimonials are from our actual customers and submitted on our review page here.

5 out of 5 Stars

Spring Inspection Air Conditioners

Your service technician Andy Bohlander did an excellent job on my two air conditioners as part of the Spring inspection. He also taught me some things that would further make them run more efficient.

Gus P. | Powell, Ohio

Custom Air Heating and Cooling
5.0
2018-04-28T15:49:31-04:00

Gus P. | Powell, Ohio

Your service technician Andy Bohlander did an excellent job on my two air conditioners as part of the Spring inspection. He also taught me some things that would further make them run more efficient.

Mini split installation went very smoothly

The installation of my new furnace and mini split went very smoothly! The installers were knowledgeable and efficient. They cleaned up and patched up anything that needed attention. They even helped me with a task or two that wasn't part of the installation. Great service and follow-up afterwards.

Marian W. | Columbus, OH

Custom Air Heating and Cooling
5.0
2018-06-08T09:42:57-04:00

Marian W. | Columbus, OH

The installation of my new furnace and mini split went very smoothly! The installers were knowledgeable and efficient. They cleaned up and patched up anything that needed attention. They even helped me with a task or two that wasn't part of the installation. Great service and follow-up afterwards.

Had us back to warm in no time

Highly recommend this company! From sales to service they were very professional and took care of installing a brand new HVAC system for us quickly and had us back to being warm in no time.

Bonita F. | Groveport, OH

Custom Air Heating and Cooling
5.0
2019-01-30T23:00:52-05:00

Bonita F. | Groveport, OH

Highly recommend this company! From sales to service they were very professional and took care of installing a brand new HVAC system for us quickly and had us back to being warm in no time.

Couldn’t beat Custom Air’s quote

I would STRONGLY recommend Custom Air for any and all of your heating and/or cooling needs here in Columbus! They're a great team of people with a great work ethic, their prices are fair and reasonable, and they certainly made a stressful and unexpected situation far less stressful thanks to their knowledge, expertise and stellar customer service.

James K. | Gahanna, OH

Custom Air Heating and Cooling
5.0
2018-05-03T21:58:10-04:00

James K. | Gahanna, OH

I would STRONGLY recommend Custom Air for any and all of your heating and/or cooling needs here in Columbus! They're a great team of people with a great work ethic, their prices are fair and reasonable, and they certainly made a stressful and unexpected situation far less stressful thanks to their knowledge, expertise and stellar customer service.

All is working flawlessly.

All is working flawlessly. Chris and Justin were great. They left around 5:30pm. Thank you for everything!

Steve Q. | Westerville, OH

Custom Air Heating and Cooling
5.0
2019-01-12T22:13:21-05:00

Steve Q. | Westerville, OH

All is working flawlessly. Chris and Justin were great. They left around 5:30pm. Thank you for everything!

Replace rental property A/C

I recently had the need to replace the A/C on a rental property. Your team systematically took care of the operation and I never had to meet them. Scott Haring did a super job and was communicating with me after normal business hours. I will continue to use your services and recommend them whenever possible.

Andrew M. | Columbus, OH

Custom Air Heating and Cooling
5.0
2018-05-14T14:23:55-04:00

Andrew M. | Columbus, OH

I recently had the need to replace the A/C on a rental property. Your team systematically took care of the operation and I never had to meet them. Scott Haring did a super job and was communicating with me after normal business hours. I will continue to use your services and recommend them whenever possible.

Never disappointed

Custom Air installed a new central air system. From the initial meeting with the salesman Ty, to Bonnie in the office to the 2 professional installers Tyler and Corey, I'm very very pleased with my entire experience. We've used Custom Air for rentals as-well-as for personal work and are never disappointed.

David T. | Gahanna, OH

Custom Air Heating and Cooling
5.0
2018-05-17T13:29:08-04:00

David T. | Gahanna, OH

Custom Air installed a new central air system. From the initial meeting with the salesman Ty, to Bonnie in the office to the 2 professional installers Tyler and Corey, I'm very very pleased with my entire experience. We've used Custom Air for rentals as-well-as for personal work and are never disappointed.

Corrected a problem ASAP, NO questions asked

After getting 5 different quotes and doing our homework Custom Air ended up being the best choice. We ended up with a minor problem when install was complete and CA came out and corrected problem ASAP with NO questions asked. Excellent Service, I give Custom Air an A+ . Thanks Scott Haring , We love our new unit.

Bolivar P. | Columbus, OH

Custom Air Heating and Cooling
5.0
2018-11-25T15:49:57-05:00

Bolivar P. | Columbus, OH

After getting 5 different quotes and doing our homework Custom Air ended up being the best choice. We ended up with a minor problem when install was complete and CA came out and corrected problem ASAP with NO questions asked. Excellent Service, I give Custom Air an A+ . Thanks Scott Haring , We love our new unit.

Cannot express our gratitude

We could not have received better attention nor more sincere interest in our well being had these four men been our own sons. Each one was professional in his role, and we cannot adequately express our gratitude.

Doug O. | Columbus, OH

Custom Air Heating and Cooling
5.0
2018-05-10T22:09:48-04:00

Doug O. | Columbus, OH

We could not have received better attention nor more sincere interest in our well being had these four men been our own sons. Each one was professional in his role, and we cannot adequately express our gratitude.

No sticker shock

They showed up on time and were done just before 2:00PM. I worked from home on Friday while they installed it and really didn't have to do anything other than show them where the unit was. I will recommend Custom Air if I hear of anyone looking for an A/C  or Furnace.

Paul J. | Gahanna, OH

Custom Air Heating and Cooling
5.0
2018-05-17T14:30:43-04:00

Paul J. | Gahanna, OH

They showed up on time and were done just before 2:00PM. I worked from home on Friday while they installed it and really didn't have to do anything other than show them where the unit was. I will recommend Custom Air if I hear of anyone looking for an A/C  or Furnace.

Whole house humidifier with UV light

I've had Custom Air not only service our HVAC system, but have also had a whole-house humidifier with UV light installed. Every interaction has been a positive experience and I recommend your company to everyone I can. Thank you for being a company that the consumer can truly trust to do great work at a fair price with the best employees in the business!

Ruth E. | Columbus, OH

Custom Air Heating and Cooling
5.0
2018-05-03T22:03:36-04:00

Ruth E. | Columbus, OH

I've had Custom Air not only service our HVAC system, but have also had a whole-house humidifier with UV light installed. Every interaction has been a positive experience and I recommend your company to everyone I can. Thank you for being a company that the consumer can truly trust to do great work at a fair price with the best employees in the business!

Impressed with the training the employees receive

I have had Custom Air service not only my other home but also my place of employment. Dave came and discussed what type of unit would be best suited for my condo. A date and time for installation was made. Jake and Cory came on time to do the installation and were very professional and explained everything when they were finished. I am impressed with the training the employees at Custom Air receive, it showed in every department from making the first appointment till the...

Roberta B. | Groveport, OH

Custom Air Heating and Cooling
5.0
2018-06-14T12:39:44-04:00

Roberta B. | Groveport, OH

I have had Custom Air service not only my other home but also my place of employment. Dave came and discussed what type of unit would be best suited for my condo. A date and time for installation was made. Jake and Cory came on time to do the installation and were very professional and explained everything when they were finished. I am impressed with the training the employees at Custom Air receive, it showed in every department from making the first appointment till the job was complete. I would not hesitate to use their services again.

2 reasons I chose Custom Air

I had a Mitsubishi MSY-GL18NA installed by Custom Air Conditioning & Heating Co. There were 2 reasons why I chose CA. First, CA is an authorized Mitsubishi dealer (Mitsubishi has a fancy word for that). Second, the salesman, Ty Gates, was a real expert, he knew the answer to every question I asked, and he was extraordinary responsive whenever I contacted him. The installers, Perry & his colleague, did an excellent job. Finally, the A/C works very well. I highly recommend CA. Let me add...

PaulN | Upper Arlington, OH

Custom Air Heating and Cooling
5.0
2018-04-28T14:39:26-04:00

PaulN | Upper Arlington, OH

I had a Mitsubishi MSY-GL18NA installed by Custom Air Conditioning & Heating Co. There were 2 reasons why I chose CA. First, CA is an authorized Mitsubishi dealer (Mitsubishi has a fancy word for that). Second, the salesman, Ty Gates, was a real expert, he knew the answer to every question I asked, and he was extraordinary responsive whenever I contacted him. The installers, Perry & his colleague, did an excellent job. Finally, the A/C works very well. I highly recommend CA. Let me add that CA was the 5th company doing various A/C and heating related jobs in my house in the past 29 years and I do NOT recommend the first 4 of them.

I could not be more pleased

Custom Air did a very clean and quick install of my furnace and air air conditioner. The men were professional and neat. The furnace and air looks like it has been there forever. I could not be more pleased.

James O. | Columbus, OH

Custom Air Heating and Cooling
5.0
2018-04-28T16:16:25-04:00

James O. | Columbus, OH

Custom Air did a very clean and quick install of my furnace and air air conditioner. The men were professional and neat. The furnace and air looks like it has been there forever. I could not be more pleased.

Custom Air was out the same day

I highly recommend Custom Air. I had a great experience starting with the salesperson, Kyle, to the installers, Ryan and Jake. They all took the time to fully explain everything and answered all of my questions. They were on time and cleaned up everything. They were all very professional and kind.

Brad K. | Columbus, OH

Custom Air Heating and Cooling
5.0
2018-06-12T17:51:25-04:00

Brad K. | Columbus, OH

I highly recommend Custom Air. I had a great experience starting with the salesperson, Kyle, to the installers, Ryan and Jake. They all took the time to fully explain everything and answered all of my questions. They were on time and cleaned up everything. They were all very professional and kind.

Very professional & kind

I highly recommend Custom Air. I had a great experience starting with the salesperson, Kyle, to the installers, Ryan and Jake. They all took the time to fully explain everything and answered all of my questions. They were on time and cleaned up everything. They were all very professional and kind.

Diane P. | Columbus, OH

Custom Air Heating and Cooling
5.0
2018-06-12T17:41:47-04:00

Diane P. | Columbus, OH

I highly recommend Custom Air. I had a great experience starting with the salesperson, Kyle, to the installers, Ryan and Jake. They all took the time to fully explain everything and answered all of my questions. They were on time and cleaned up everything. They were all very professional and kind.
5
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Leave your own review and read more customer reviews on Facebook, Angie’s List, Yelp and more on our Reviews & Referrals page.


The Custom Air Difference

Custom Air is the trusted Columbus heating & cooling contractor. We are one of the largest residential and commercial HVAC companies in the Columbus area. We pride ourselves on our excellent reputation and repeat customers.

  • 43 years Experience - Serving greater Columbus since 1976
  • Safety Rating - 11 time Safety Award winner
  • Locally Owned - Offices in Columbus & Delaware, Ohio
  • BBBA+ BBB Rating (Better Business Bureau)
  • Angie’s List - Angie’s List “A” Rated HVAC Contractor
  • People - Employees that are courteous, professional and honest
  • Drug Free Workplace
  • 24/7 - Service available 24 hours a day 7 days week
  • Upfront Pricing - No hidden charges or fine print
  • No-Pressure - We treat you like we'd want to be treated.
  • Screened Employees - 125+ full time employees. Experienced, certified & drug tested.
  • Financing Options - We offer flexible financing options
  • Licensed & Insured - Ohio Lic # 21960
  • Extended Warranties - On leading brands we install
  • Air Quality Experts - Expertise in filtration & air handling quality
  • Best Brands - American Standard, Nest, MitsubishiHoneywell, Goodman, Rheem & Tempstar
  • Engineering - Residential & Commercial HVAC Engineers on staff
  • Respect - Special care to protect your home or business during work
  • Training - Continuous employee training & safety classes
  • Licensed refrigeration recovery – 410A refrigerant compliant
  • Prepared - 25 service trucks