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Heating and Cooling Testimonials

Custom Air became a leading heating & cooling company by doing what’s right for our customers and our employees. We are proud of our testimonials, reviews and ratings like our A+ BBB Rating and our Angie’s List “A” Rating. These Columbus, Ohio Heating and Cooling Testimonials are from our actual customers and submitted on our review page here.

Leave your testimonial here and reviews for Google, Facebook & Yelp on our Reviews & Referrals page.


Fair estimate without heavy sell

I have used Custom Air twice over the years for new heat pump and air handler. They were very professional. Gave fair estimate without heavy sell, showed up on time, installed units, and cleaned up. Very satisfied with the two guys who installed units.

James G.
Reynoldsburg, OH

Finally, the A/C works very well!

I had a Mitsubishi MSY-GL18NA installed by Custom Air Conditioning & Heating Co. There were 2 reasons why I chose CA. First, CA is an authorized Mitsubishi dealer (Mitsubishi has a fancy word for that). Second, the salesman, Ty Gates, was a real expert, he knew the answer to every question I asked, and he was extraordinary responsive whenever I contacted him. The installers, Perry & his colleague, did an

Paul N.
Upper Arlington, OH

Cleaned up like it never happened

I couldn’t be more pleased with Custom Air. Ty made us feel extremely comfortable with the initial estimate and our decision to select Custom Air. The installers, Ryan and Jake, were outstanding! They arrived right on time. They were completely professional and polite. They were very respectful of my home as they carried in equipment, etc. We had a full furnace and A/C replacement and it was all completed in

Dawn H.
Columbus, OH

Cathy from Dublin, OH

Custom Air installed a new furnace and air conditioner and did an excellent job. Robert and Mike were careful to place drop cloths throughout our foyer and stairs and all the way to the access area and wore shoe covers their entire time. Both were polite and had excellent attention, providing timely updates throughout the job. Robert also had excellent managerial and communication skills in explaining the programmable thermostat and

Cathy S.
Dublin, OH

Kelvin in Westerville

I’m Kelvin Bell a Proud Ohio State Football Alumni and I would like to express my Thanks to Custom Air for their service regarding the installation of my new home furnace. I’ve lived in my home for over 15 years and during an annual inspection by the previous company told us the furnace has a major crack and the quote, sales pressure turned me off so I searched elsewhere and

Kelvin Bell
Westerville, OH

Couldn’t beat Custom Air’s quote

My A/C unit decided to die during one of the hottest weeks of the summer here in C-bus (of course!), so I had another company provide a minor temporary fix; sadly that fix only lasted about 24 hours and I called Custom Air along with several other companies for estimates on a new unit. I worked with Kyle, and he was absolutely FANTASTIC! He was very knowledgeable and addressed all

James K.
Gahanna, OH

Problem resolved so quickly

Good morning Scott! Sorry I’m a little late with this, but I just wanted to share my testimonial with you about the wonderful service I received from the company. Thanks again! You have no idea how much I appreciate everything you gentleman did for me! Words cannot explain how happy I am with the wonderful customer service I received from Custom Air! When I called Thursday afternoon after my furnace acted

Courtney M.
Columbus, OH

Replace rental property A/C

I recently had the need to replace the A/C on a rental property. Your team systematically took care of the operation and I never had to meet them. Scott Haring did a super job and was communicating with me after normal business hours. I will continue to use your services and recommend them whenever possible.

Andrew M.
Columbus, OH

Never disappointed

Custom Air installed a new central air system. From the initial meeting with the salesman Ty, to Bonnie in the office to the 2 professional installers Tyler and Corey, I’m very very pleased with my entire experience. We’ve used Custom Air for rentals as-well-as for personal work and are never disappointed.

David T.
Gahanna, OH

Extremely knowledgeable and helpful

We have dealt with a lot of service company’s in the past. Dealing with Custom Air was a great pleasure. Every person within the company that we spoke and/or worked with were extremely knowledgeable and helpful. We would like to express our appreciation to all of these people for their help.

John B.
Columbus, OH

Very pleased with our Custom Air experience

We were very pleased with our Custom Air experience. Scott was our salesman and prepared us for the day of installation. Ryan and Jake, the installers, were efficient, friendly and courteous. They fully explained the operation of the furnace and air conditioner and carefully cleaned up before leaving. We would not hesitate to recommend Custom Air.

G. Stehle
Gahanna, OH

Spring Inspection Air Conditioners

Your service technician Andy Bohlander did an excellent job on my two air conditioners as part of the Spring inspection. He also taught me some things that would further make them run more efficient.

Gus P.
Powell, Ohio

Corrected a problem ASAP, NO questions asked

After getting 5 different quotes and doing our homework, Custom Air ended up being the best choice. We ended up with a minor problem when install was complete and CA came out and corrected problem ASAP with NO questions asked. Excellent Service, I give Custom Air an A+. Thanks Scott Haring, We love our new unit.

Bolivar P.
Columbus, OH

New Rheem A/C and Furnace

I bought a new Rheem A/C and Furnace in May. I am sooo pleased with my purchase. Ty was great from the initial contact. He came to my home and looked over everything and took his time to go over all of my options to decide what would be best for me. He also looked into what would be the best possible deal for me and best bang for my

Adam R.
Columbus, OH

Whole house humidifier with UV light

I wanted to let you know that I have been very impressed with your entire staff. It doesn’t seem to matter who comes out, they have all been courteous, honest, fair, and very experienced/knowledgeable. I’ve had Custom Air not only service our HVAC system, but have also had a whole-house humidifier with UV light installed. Every interaction has been a positive experience and I recommend your company to everyone I

Ruth E.
Columbus, OH

Share my great experience

I wanted to share my great experience with Custom Air. My 13 year old AC was dying a slow death this summer, so I decided to replace it… and MAN am I glad I did! I’m pretty meticulous when it comes to these kinds of things. I got several quotes, asked a lot of questions, did a ton of research, and throughout the entire process Custom Air stayed head and

Martin E.
Columbus, OH

Hands down best HVAC contractor

Knowledgeable, honest, and respectful with expedient service – couldn’t have asked for more! Hands down best HVAC contractor around.

Christopher S.
Upper Arlington, OH

I truly had a custom HVAC for my needs

I recently worked with Dave W. He provided the most thorough and complete estimate of any of the other local companies I received bids from. Everything was broken down into categories with hi/med/lo prices. Including AC. It was very nice to have the different options to decide on. Dave was also available for any questions we had. He worked with me, and I felt I truly had a custom HVAC

Sysan G.
Whitehall, OH

Cannot express our gratitude

When Bonnie at Custom Air received my call of desperation the last week of January when our 24-year-old heat pump and 37-year-old air handler decided to quit, Ty was dispatched to our home. We were extremely impressed with Ty’s knowledge of Heating and Cooling products, the time he spent to determine exactly what we needed, and his presentation of the best of four estimates we received. He created a special design

Doug O.
Columbus, OH

Doug from Dublin, OH

Fellas were nice, efficient, and courteous. Neat with shoe covers. Young guy was too tall for my basement! Would recommend again.

Doug H.
Dublin, OH

Best quality work that I have seen

Custom Air installed a new furnace and air conditioner and did an excellent job. As an engineer in the commercial heating and cooling business I have inspected hundreds of equipment installations and the installers did the best quality work that I have seen in recent memory. We appreciated their professionalism, communication and expertise.

Carroll D.
Plain City, OH

No sticker shock

Scott, I wanted to thank you for coming out last Tuesday. I simply called and asked for a quote, so I really appreciated the fact that you gave me another option of getting the unit filled after [another company] told me it was illegal to fill units with the old style refrigerant. They gave me no option but to replace it, and then sent a sales guy out with laminated

Paul J.
Gahanna, OH

Exceptionally pleased… you ROCK!

Jay H. and Clay H. were my install team. They were prompt, friendly, and professional. They worked well together and got the job done in the time frame promised. Details regarding the installation and product were discussed thoroughly. I am exceptionally pleased with both the product and service. Thanks guys…you ROCK! 🙂

Sharon O.
Reynoldsburg, OH

Above and beyond the call

Bob Merrick deserves a Gold Star for Customer Service at going above and beyond the call of duty. Not only did he adhere to my strict dictum to wait until noon to start for my new A/C installation, but he stayed one night until after 9:00 to try to complete it. It got so late and so dark he had to call it quits until he could check things in

Jeri K.
Columbus, OH

Custom Air was out the same day

I really can’t say enough good things. When every other place I called couldn’t make it out within a few days, Custom Air was out the same day and managed to repair my 15 year old air conditioner so it could limp on and keep me cool until we got our new unit installed. Good pricing but truly great customer service and professionalism!

Brad K.
Columbus, OH

Steve in Westerville

All is working flawlessly. Chris and Justin were great. They left around 5:30pm. Thank you for everything!

Steve Q.
Westerville, OH

Very professional & kind

I highly recommend Custom Air. I had a great experience starting with the salesperson, Kyle, to the installers, Ryan and Jake. They all took the time to fully explain everything and answered all of my questions. They were on time and cleaned up everything. They were all very professional and kind.

Diane P.
Columbus, OH

Mini split installation went very smoothly

The installation of my new furnace and mini split went very smoothly! The installers were knowledgeable and efficient. They cleaned up and patched up anything that needed attention. They even helped me with a task or two that wasn’t part of the installation. Great service and follow-up afterwards. Thanks guys!

Marian W.
Columbus, OH

A big difference in comfort from the old system

Custom Air replaced both my 23 year old AC & Furnace May 2018. Very happy with the install by Sam & Corey. Very knowledgeable. Have been using the new AC for about a month now and it has made a big difference in comfort from the old system which last year started to develop a slow leak. When I requested a quote, Kyle came out and did a complete assessment

Ben P.
Columbus, OH

Most pleasant experience I ever had with service people

Custom Air went above and beyond to replace my furnace. It’s not always comfortable having service people in your home all day, but the men from Custom Air were friendly and professional – very easy to have around the house while they worked. From the time I received the estimate to the follow-up visit from the Custom Air representative (Scott), it was the most pleasant experience I ever had with

Donna W.
Powell, OH

Finished the work ahead of the time

The installation of my furnace & A/C went very well. The two guys who installed were very nice & did a good job. They finished the work ahead of the time they had estimated it might take. It works well and I’m very happy with it.

Connie C.
Columbus, OH

Ensured a detailed installation

Corey and Ali were so thoughtful and thorough during installation. From being patient with our dogs to helping determine vent placement, ensuring a detailed installation (down to the color of the vent outside) and cleaning up, I am very appreciative of the care they took.

Heather D.
Galena, OH

Tara in Westerville

We had no A/C for a week when the two gentlemen arrived they were very kind and helpful. They did their work quickly and professionally. My son even tried to ask them some questions about some parts they were using and answered them all and happily. Trust me kids have tons of questions so their patience with him was great. They had to work around our kids climbing wall for

Tara N.
Westerville, OH

Really made me comfortable

Good Morning. I just wanted to drop you a note. The team of Corey and Justin did a wonderful installation for me. They were great professionals and took there time and care during the install. Couldn’t be happier with their work. Really made me comfortable.  Please pass this along to their management.

Dane E.
Plain City, OH

They take pride in their work

We have used Custom Air for several years now and I’m always amazed at how terrific everyone is! Beginning with the folks in the office and leading right up to the tech at the door. Kind, polite and conscientious! They all seem to enjoy their jobs and take pride in their work. AND they do a great job! How refreshing is that?

Colette R.
Columbus, OH

Had us back to warm in no time

Highly recommend this company! We woke up on a very cold morning with no heat and after reading reviews for Custom Air we gave them a call. From sales to service they were very professional and took care of installing a brand new HVAC system for us quickly and had us back to being warm in no time.

Bonita F.
Groveport, OH

I could not be more pleased

Custom Air did a very clean and quick install of my furnace and air air conditioner. The men were professional and neat. The furnace and air looks like it has been there forever. I could not be more pleased.

James O.
Columbus, OH

Very considerate of me and my home

Custom Air was very easy to work with. They were on time, worked until the installation was done. The men were very courteous and considerate of me and my home.

Dixie E.
Columbus, OH

Cleaned up and done quickly

Ben, Jack & Ryan were great and did a wonderful job. Ben, the salesman, was great got me just what I needed for my house. Jack and Ryan were the installers did a great job, cleaned up and we’re done quickly. They did a walk through on the new thermostat and the function of the ac unit and humidifier. Highly recommended these guys.

Terry F.
Thornville, OH

Jennifer from Dublin, OH

I can’t begin to say enough good things about your company. During the cold snap that we had a few months back, our furnace stopped working. My husband had just come home from the hospital and was not well enough to see what was the matter. I called Custom Air and someone was out quickly to make the repair. It’s not too often, maybe never, that you can find the

J. Duff
Dublin, OH

Impressed with the training the employees receive

I have had Custom Air service not only my other home but also my place of employment. I had no second thoughts when it came to getting a new air conditioner. Dave came and discussed what type of unit would be best suited for my condo. A date and time for installation was made. Jake and Cory came on time to do the installation. Jake and Cory were very professional

Roberta B.
Groveport, OH

The Custom Air Difference

Custom Air is the trusted Columbus heating & cooling contractor. We are one of the largest residential and commercial HVAC companies in the Columbus area. We pride ourselves on our excellent reputation and repeat customers.

  • 44 years Experience - Serving greater Columbus since 1976
  • Safety Rating - 11 time Safety Award winner
  • Locally Owned - Offices in Columbus & Delaware, Ohio
  • BBBA+ BBB Rating (Better Business Bureau)
  • Angie’s List - Angie’s List “A” Rated HVAC Contractor
  • People - Employees that are courteous, professional and honest
  • Drug Free Workplace
  • 24/7 - Service available 24 hours a day 7 days week
  • Upfront Pricing - No hidden charges or fine print
  • No-Pressure - We treat you like we'd want to be treated.
  • Screened Employees - 125+ full time employees. Experienced, certified & drug tested.
  • Financing Options - We offer flexible financing options
  • Licensed & Insured - Ohio Lic # 21960
  • Extended Warranties - On leading brands we install
  • Air Quality Experts - Expertise in filtration & air handling quality
  • Best Brands - American Standard, Nest, MitsubishiHoneywell, Goodman, Rheem & Tempstar
  • Engineering - Residential & Commercial HVAC Engineers on staff
  • Respect - Special care to protect your home or business during work
  • Training - Continuous employee training & safety classes
  • Licensed refrigeration recovery – 410A refrigerant compliant
  • Prepared - 25 service trucks