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Testimonials

The most trusted Columbus heating & cooling.

Custom Air became a leading Columbus heating & cooling company by doing what’s right for our customers and our employees. We pride ourselves on our testimonials and our reviews and ratings like our A+ BBB Rating and our Angie’s List “A” Rating. These Columbus, Ohio Heating and Cooling Testimonials are from our actual customers and submitted on our review page here.

5 out of 5 Stars

Extremely knowledgable and helpful

We have dealt with a lot of service company's in the past. Dealing with Custom Air was a great pleasure. Every person within the company that we spoke and/or worked with were extremely knowledgable and helpful. We would like to express our appreciation to all of these people for their help.

John B. | Columbus, OH

Custom Air Heating and Cooling
5.0
2018-05-10T22:04:46-04:00

John B. | Columbus, OH

We have dealt with a lot of service company's in the past. Dealing with Custom Air was a great pleasure. Every person within the company that we spoke and/or worked with were extremely knowledgable and helpful. We would like to express our appreciation to all of these people for their help.

They take pride in their work

We have used Custom Air for several years now and I’m always amazed at how terrific everyone is! Kind, polite and conscientious! AND they do a great job! How refreshing is that?

Colette R. | Columbus, OH

Custom Air Heating and Cooling
5.0
2019-01-12T17:12:43-04:00

Colette R. | Columbus, OH

We have used Custom Air for several years now and I’m always amazed at how terrific everyone is! Kind, polite and conscientious! AND they do a great job! How refreshing is that?

Fair estimate without heavy sell

I have used Custom Air twice over the years for new heat pump and air handler. Fair estimate without heavy sell, showed up on time, installed units, and cleaned up. Very satisfied.

James G. | Reynoldsburg, OH

Custom Air Heating and Cooling
5.0
2019-03-04T17:04:23-04:00

James G. | Reynoldsburg, OH

I have used Custom Air twice over the years for new heat pump and air handler. Fair estimate without heavy sell, showed up on time, installed units, and cleaned up. Very satisfied.

Really made me comfortable

The team of Corey and Justin did a wonderful installation for me. They were great professionals and took there time and care during the install. Couldn’t be happier with their work. Really made me comfortable.  Please pass this along to their management.

Dane E. | Plain City, OH

Custom Air Heating and Cooling
5.0
2019-03-04T15:14:32-04:00

Dane E. | Plain City, OH

The team of Corey and Justin did a wonderful installation for me. They were great professionals and took there time and care during the install. Couldn’t be happier with their work. Really made me comfortable.  Please pass this along to their management.

Cannot express our gratitude

We could not have received better attention nor more sincere interest in our well being had these four men been our own sons. Each one was professional in his role, and we cannot adequately express our gratitude.

Doug O. | Columbus, OH

Custom Air Heating and Cooling
5.0
2018-05-10T22:09:48-04:00

Doug O. | Columbus, OH

We could not have received better attention nor more sincere interest in our well being had these four men been our own sons. Each one was professional in his role, and we cannot adequately express our gratitude.

Mini split installation went very smoothly

The installation of my new furnace and mini split went very smoothly! The installers were knowledgeable and efficient. They cleaned up and patched up anything that needed attention. They even helped me with a task or two that wasn't part of the installation. Great service and follow-up afterwards.

Marian W. | Columbus, OH

Custom Air Heating and Cooling
5.0
2018-06-08T09:42:57-04:00

Marian W. | Columbus, OH

The installation of my new furnace and mini split went very smoothly! The installers were knowledgeable and efficient. They cleaned up and patched up anything that needed attention. They even helped me with a task or two that wasn't part of the installation. Great service and follow-up afterwards.

Above and beyond the call

Bob Merrick deserves a Gold Star for Customer Service at going above and beyond the call of duty. Not only did he adhere to my strict dictum to wait until noon to start for my new A/C installation, but he stayed one night until after 9:00. I truly appreciate how he bent over backwards to get it done and do it right. You don't get service like that every day nowadays.

Jeri K. | Columbus, OH

Custom Air Heating and Cooling
5.0
2018-08-29T00:56:16-04:00

Jeri K. | Columbus, OH

Bob Merrick deserves a Gold Star for Customer Service at going above and beyond the call of duty. Not only did he adhere to my strict dictum to wait until noon to start for my new A/C installation, but he stayed one night until after 9:00. I truly appreciate how he bent over backwards to get it done and do it right. You don't get service like that every day nowadays.

No sticker shock

They showed up on time and were done just before 2:00PM. I worked from home on Friday while they installed it and really didn't have to do anything other than show them where the unit was. I will recommend Custom Air if I hear of anyone looking for an A/C  or Furnace.

Paul J. | Gahanna, OH

Custom Air Heating and Cooling
5.0
2018-05-17T14:30:43-04:00

Paul J. | Gahanna, OH

They showed up on time and were done just before 2:00PM. I worked from home on Friday while they installed it and really didn't have to do anything other than show them where the unit was. I will recommend Custom Air if I hear of anyone looking for an A/C  or Furnace.

Had us back to warm in no time

Highly recommend this company! From sales to service they were very professional and took care of installing a brand new HVAC system for us quickly and had us back to being warm in no time.

Bonita F. | Groveport, OH

Custom Air Heating and Cooling
5.0
2019-01-30T23:00:52-04:00

Bonita F. | Groveport, OH

Highly recommend this company! From sales to service they were very professional and took care of installing a brand new HVAC system for us quickly and had us back to being warm in no time.

2 reasons I chose Custom Air

I had a Mitsubishi MSY-GL18NA installed by Custom Air Conditioning & Heating Co. There were 2 reasons why I chose CA. First, CA is an authorized Mitsubishi dealer (Mitsubishi has a fancy word for that). Second, the salesman, Ty Gates, was a real expert, he knew the answer to every question I asked, and he was extraordinary responsive whenever I contacted him. The installers, Perry & his colleague, did an excellent job. Finally, the A/C works very well. I highly recommend CA. Let me add...

PaulN | Upper Arlington, OH

Custom Air Heating and Cooling
5.0
2018-04-28T14:39:26-04:00

PaulN | Upper Arlington, OH

I had a Mitsubishi MSY-GL18NA installed by Custom Air Conditioning & Heating Co. There were 2 reasons why I chose CA. First, CA is an authorized Mitsubishi dealer (Mitsubishi has a fancy word for that). Second, the salesman, Ty Gates, was a real expert, he knew the answer to every question I asked, and he was extraordinary responsive whenever I contacted him. The installers, Perry & his colleague, did an excellent job. Finally, the A/C works very well. I highly recommend CA. Let me add that CA was the 5th company doing various A/C and heating related jobs in my house in the past 29 years and I do NOT recommend the first 4 of them.

Keeping us safe and warm

I'm Kelvin Bell a Proud Ohio State Football Alumni and I would like to express my Thanks to Custom Air for their service regarding the installation of my new home furnace. We are extremely satisfied with the installation, follow-up and overall service provided by your team. I would like to say I will definitely recommend and use Custom Air again. Finally on behalf of my family Thanks for Keeping us Safe and Warm this winter.

Kelvin Bell | Go Bucks! #4 1981-84

Custom Air Heating and Cooling
5.0
2013-03-04T15:37:21-04:00

Kelvin Bell | Go Bucks! #4 1981-84

Kelvin Bell Ohio State Football 1981
I'm Kelvin Bell a Proud Ohio State Football Alumni and I would like to express my Thanks to Custom Air for their service regarding the installation of my new home furnace. We are extremely satisfied with the installation, follow-up and overall service provided by your team. I would like to say I will definitely recommend and use Custom Air again. Finally on behalf of my family Thanks for Keeping us Safe and Warm this winter.

All is working flawlessly.

All is working flawlessly. Chris and Justin were great. They left around 5:30pm. Thank you for everything!

Steve Q. | Westerville, OH

Custom Air Heating and Cooling
5.0
2019-01-12T22:13:21-04:00

Steve Q. | Westerville, OH

All is working flawlessly. Chris and Justin were great. They left around 5:30pm. Thank you for everything!

New Rheem AC & Furnace…sooo pleased

I bought a new Rheem A\C and Furnace in May. I am sooo pleased with my purchase. Ty was great from the initial contact. The installers were clean, professional and quick. They took the time and showed me everything that they did as well as walk me through the operation of my new thermostat and explained how everything that was installed worked. I would highly recommend Custom Air to anyone looking for any heating or cooling needs.

Adam R. | Columbus, OH

Custom Air Heating and Cooling
5.0
2017-08-03T12:53:04-04:00

Adam R. | Columbus, OH

I bought a new Rheem A\C and Furnace in May. I am sooo pleased with my purchase. Ty was great from the initial contact. The installers were clean, professional and quick. They took the time and showed me everything that they did as well as walk me through the operation of my new thermostat and explained how everything that was installed worked. I would highly recommend Custom Air to anyone looking for any heating or cooling needs.

Polite and excellent attention

Custom Air installed a new furnace and air conditioner and did an excellent job. Robert and Mike were careful to place drop cloths throughout our foyer and stairs and all the way to the access area and wore shoe covers their entire time. Both were polite and had excellent attention, providing timely updates throughout the job. Robert also had excellent managerial and communication skills in explaining the programmable thermostat and all aspects of the new equipment. We appreciated their professionalism, communication and expertise.

Cathy S. | Dublin, OH

Custom Air Heating and Cooling
5.0
2018-04-28T16:55:41-04:00

Cathy S. | Dublin, OH

Custom Air installed a new furnace and air conditioner and did an excellent job. Robert and Mike were careful to place drop cloths throughout our foyer and stairs and all the way to the access area and wore shoe covers their entire time. Both were polite and had excellent attention, providing timely updates throughout the job. Robert also had excellent managerial and communication skills in explaining the programmable thermostat and all aspects of the new equipment. We appreciated their professionalism, communication and expertise.

Never disappointed

Custom Air installed a new central air system. From the initial meeting with the salesman Ty, to Bonnie in the office to the 2 professional installers Tyler and Corey, I'm very very pleased with my entire experience. We've used Custom Air for rentals as-well-as for personal work and are never disappointed.

David T. | Gahanna, OH

Custom Air Heating and Cooling
5.0
2018-05-17T13:29:08-04:00

David T. | Gahanna, OH

Custom Air installed a new central air system. From the initial meeting with the salesman Ty, to Bonnie in the office to the 2 professional installers Tyler and Corey, I'm very very pleased with my entire experience. We've used Custom Air for rentals as-well-as for personal work and are never disappointed.

Corrected a problem ASAP, NO questions asked

After getting 5 different quotes and doing our homework Custom Air ended up being the best choice. We ended up with a minor problem when install was complete and CA came out and corrected problem ASAP with NO questions asked. Excellent Service, I give Custom Air an A+ . Thanks Scott Haring , We love our new unit.

Bolivar P. | Columbus, OH

Custom Air Heating and Cooling
5.0
2018-11-25T15:49:57-04:00

Bolivar P. | Columbus, OH

After getting 5 different quotes and doing our homework Custom Air ended up being the best choice. We ended up with a minor problem when install was complete and CA came out and corrected problem ASAP with NO questions asked. Excellent Service, I give Custom Air an A+ . Thanks Scott Haring , We love our new unit.
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The Custom Air Difference
Custom Air is the trusted Columbus heating & cooling contractor. Leaders in residential and commercial HVAC services, we pride ourselves on our excellent reputation and repeat customers.
  • 42 years Experience - Serving greater Columbus since 1976
  • BBBA+ BBB Rating (Better Business Bureau)
  • Angie’s List - Angie’s List “A” Rated HVAC Contractor
  • 24/7 - Service available 24 hours a day 7 days week
  • Upfront Pricing - No hidden charges, fine print or magic discounts
  • No-Pressure - We treat you like we'd want to be treated.
  • Our People - Courteous, professional service always
  • Screened Employees - Experienced, certified & drug tested
  • Financing Options - We offer flexible financing options
  • Licensed & Insured - Ohio Lic # 21960
  • Extended Warranties - On leading brands we install
  • Local - Owned locally with Columbus & Delaware, Ohio offices
  • Safety Rating - 11 time Safety Award winner
  • Air Quality Experts - Expertise in filtration & air handling quality
  • Best Brands - American Standard, Nest, MitsubishiHoneywell, Goodman, Rheem & Tempstar
  • Engineering - Residential & Commercial HVAC Engineers on staff
  • Respect - Special care to protect your home or business during work
  • Capable - 120+ full time employees, 25 service trucks
  • Training - Continuous employee training & safety classes
  • Licensed refrigeration recovery – 410A refrigerant compliant