Testimonials

Your service technician Andy Bohlander did an excellent job on my two air conditioners as part of the Spring inspection. He also taught me some things that would further make them run more efficient.

Custom Air was very easy to work with. They were on time, worked until the installation was done. the men were very courteous and considerate of me and my home.

Good morning Scott! Sorry I’m a little late with this, but I just wanted to share my testimonial with you about the wonderful service I received from the company. Thanks again! You have no idea how much I appreciate everything you gentleman did for me! Words cannot explain how happy I am with the wonderful customer service I received from Custom Air! When I called Thursday afternoon after my furnace acted up Wednesday evening I never expected to have the problem resolved so quickly. I first spoke with Dave when I called in to the company. I explained to him my situation and how nervous I was going without heating in my home over the weekend with the cold temperatures coming in. He quickly transferred me to Scott Haring who showed up at my home two hours later to discuss my options regarding my furnace. Mr. Haring spent over two hours at my home going above and beyond to discuss my options, answer all questions, trouble shoot, and find the best financial option that worked for me. It was a relief that I never felt pressured in to buying anything and was able to email Scott with my decision when I felt comfortable. I emailed Mr. Haring around midnight with the decision to have a complete new furnace and AC system installed. I received a call around 7:00 am the next morning from Mr. Haring. He said that he had received my email and they were going to try to have installers come around 9:00 am that morning so that I was able to have heat in my home as soon as possible. To my surprise Josh and Conner showed up to install my system right around 9:00 am and were completed with placing my new air conditioning unit, furnace, and...

We were very pleased with our Custom Air experience. Scott was our salesman and prepared us for the day of installation. Ryan and Jake, the installers, were efficient, friendly and courteous. They fully explained the operation of the furnace and air conditioner and carefully cleaned up before leaving. We would not hesitate to recommend Custom Air.

I would STRONGLY recommend Custom Air for any and all of your heating and/or cooling needs here in Columbus! They're a great team of people with a great work ethic, their prices are fair and reasonable, and they certainly made a stressful and unexpected situation far less stressful thanks to their knowledge, expertise and stellar customer service.

Custom Air installed a new furnace and air conditioner and did an excellent job. Robert and Mike were careful to place drop cloths throughout our foyer and stairs and all the way to the access area and wore shoe covers their entire time. Both were polite and had excellent attention, providing timely updates throughout the job. Robert also had excellent managerial and communication skills in explaining the programmable thermostat and all aspects of the new equipment. We appreciated their professionalism, communication and expertise.