Custom Air became a leading Central Ohio heating & cooling company by doing what’s right for our customers and our employees. We are proud of our testimonials, reviews and ratings like our A+ BBB Rating and our Angie’s List “A” Rating. These Columbus, Ohio Heating and Cooling Testimonials are from our actual customers and submitted on our review page here.
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Very pleased with our Custom Air experience
We were very pleased with our Custom Air experience. Scott was our salesman and prepared us for the day of installation. Ryan and Jake, the installers, were efficient, friendly and courteous. They fully explained the operation of the furnace and air conditioner and carefully cleaned up before leaving. We would not hesitate to recommend Custom Air.
G. Stehle | Gahanna, OH
Cleaned up and done quickly
Ben, Jack & Ryan were great and did a wonderful job. Ben, the salesman, was great got me just what I needed for my house. Jack and Ryan were the installers did a great job, cleaned up and we're done quickly. They did a walk through on the new thermostat and the function of the ac unit and humidifier. Highly recommended these guys.
Terry F. | Thornville, OH
Never disappointed
Custom Air installed a new central air system. From the initial meeting with the salesman Ty, to Bonnie in the office to the 2 professional installers Tyler and Corey, I'm very very pleased with my entire experience. We've used Custom Air for rentals as-well-as for personal work and are never disappointed.
David T. | Gahanna, OH
Most pleasant experience I ever had with service people
From the time I received the estimate to the follow-up visit from the Custom Air representative (Scott), it was the most pleasant experience I ever had with service people. I highly recommend them.
Donna W. | Powell, OH
Polite and excellent attention
Custom Air installed a new furnace and air conditioner and did an excellent job. Robert and Mike were careful to place drop cloths throughout our foyer and stairs and all the way to the access area and wore shoe covers their entire time. Both were polite and had excellent attention, providing timely updates throughout the job. Robert also had excellent managerial and communication skills in explaining the programmable thermostat and all aspects of the new equipment. We appreciated their professionalism, communication and expertise.
Cathy S. | Dublin, OH
New Rheem AC & Furnace…sooo pleased
I bought a new Rheem A\C and Furnace in May. I am sooo pleased with my purchase. Ty was great from the initial contact. The installers were clean, professional and quick. They took the time and showed me everything that they did as well as walk me through the operation of my new thermostat and explained how everything that was installed worked. I would highly recommend Custom Air to anyone looking for any heating or cooling needs.
Adam R. | Columbus, OH
Custom Air was out the same day
I highly recommend Custom Air. I had a great experience starting with the salesperson, Kyle, to the installers, Ryan and Jake. They all took the time to fully explain everything and answered all of my questions. They were on time and cleaned up everything. They were all very professional and kind.
Brad K. | Columbus, OH
Mini split installation went very smoothly
The installation of my new furnace and mini split went very smoothly! The installers were knowledgeable and efficient. They cleaned up and patched up anything that needed attention. They even helped me with a task or two that wasn't part of the installation. Great service and follow-up afterwards.
Marian W. | Columbus, OH
Corrected a problem ASAP, NO questions asked
After getting 5 different quotes and doing our homework Custom Air ended up being the best choice. We ended up with a minor problem when install was complete and CA came out and corrected problem ASAP with NO questions asked. Excellent Service, I give Custom Air an A+ . Thanks Scott Haring , We love our new unit.
Bolivar P. | Columbus, OH
Very professional & kind
I highly recommend Custom Air. I had a great experience starting with the salesperson, Kyle, to the installers, Ryan and Jake. They all took the time to fully explain everything and answered all of my questions. They were on time and cleaned up everything. They were all very professional and kind.
Diane P. | Columbus, OH
2 reasons I chose Custom Air
I had a Mitsubishi MSY-GL18NA installed by Custom Air Conditioning & Heating Co. There were 2 reasons why I chose CA. First, CA is an authorized Mitsubishi dealer (Mitsubishi has a fancy word for that). Second, the salesman, Ty Gates, was a real expert, he knew the answer to every question I asked, and he was extraordinary responsive whenever I contacted him. The installers, Perry & his colleague, did an excellent job. Finally, the A/C works very well. I highly recommend CA. Let me add...
PaulN | Upper Arlington, OH
Couldn’t beat Custom Air’s quote
I would STRONGLY recommend Custom Air for any and all of your heating and/or cooling needs here in Columbus! They're a great team of people with a great work ethic, their prices are fair and reasonable, and they certainly made a stressful and unexpected situation far less stressful thanks to their knowledge, expertise and stellar customer service.
James K. | Gahanna, OH
Many, many thanks to you
I can’t begin to say enough good things about your company. During the cold snap that we had a few months back, our furnace stopped working. My husband had just come home from the hospital and was not well enough to see what was the matter. I called Custom Air and someone was out quickly to make the repair. It’s not too often, maybe never, that you can find the service you gave me. Many, many thanks to you!
J. Duff | Dublin, OH
Had us back to warm in no time
Highly recommend this company! From sales to service they were very professional and took care of installing a brand new HVAC system for us quickly and had us back to being warm in no time.
Bonita F. | Groveport, OH
All is working flawlessly.
All is working flawlessly. Chris and Justin were great. They left around 5:30pm. Thank you for everything!
Steve Q. | Westerville, OH
Cleaned up like it never happened
I couldn't be more pleased with Custom Air. Ty made us feel extremely comfortable with the initial estimate and our decision to select Custom Air. The installers, Ryan and Jake, were outstanding! They arrived right on time. They were completely professional and polite. They were very respectful of my home as they carried in equipment, etc. We had a full furnace and A/C replacement and it was all completed in one day. Ryan and Jake cleaned up after the job and it was like it...
Dawn H. | Columbus, OH