Custom Air became a leading heating & cooling company by doing what’s right for our customers and our employees. We are proud of our testimonials, reviews and ratings like our A+ BBB Rating and our Angie’s List “A” Rating. These Columbus, Ohio Heating and Cooling Testimonials are from our actual customers and submitted on our review page here.
Leave your testimonial here and reviews for Google, Facebook & Yelp on our Reviews & Referrals page.
Original Rheem units lasted over 20 years
Had a new Rheem A/C and furnace installed and so far all is good. My original Rheem units that I replaced lasted over 20 years. The installers were professional and hauled all of the old equipment away.
Fair estimate without heavy sell
I have used Custom Air twice over the years for new heat pump and air handler. They were very professional. Gave fair estimate without heavy sell, showed up on time, installed units, and cleaned up. Very satisfied with the two guys who installed units.
Hands down best HVAC contractor
Knowledgeable, honest, and respectful with expedient service – couldn’t have asked for more! Hands down best HVAC contractor around.
Ensured a detailed installation
Corey and Ali were so thoughtful and thorough during installation. From being patient with our dogs to helping determine vent placement, ensuring a detailed installation (down to the color of the vent outside) and cleaning up, I am very appreciative of the care they took.
It is like they enlarged our house
Cleaned up like it never happened
Cathy from Dublin, OH
Really made me comfortable
Good Morning. I just wanted to drop you a note. The team of Corey and Justin did a wonderful installation for me. They were great professionals and took there time and care during the install. Couldn’t be happier with their work. Really made me comfortable. Please pass this along to their management.
Mini split installation went very smoothly
The installation of my new furnace and mini split went very smoothly! The installers were knowledgeable and efficient. They cleaned up and patched up anything that needed attention. They even helped me with a task or two that wasn’t part of the installation. Great service and follow-up afterwards. Thanks guys!
Above and beyond the call
Very pleased with our Custom Air experience
We were very pleased with our Custom Air experience. Scott was our salesman and prepared us for the day of installation. Ryan and Jake, the installers, were efficient, friendly and courteous. They fully explained the operation of the furnace and air conditioner and carefully cleaned up before leaving. We would not hesitate to recommend Custom Air.
Couldn’t beat Custom Air’s quote
I could not be more pleased
Custom Air did a very clean and quick install of my furnace and air air conditioner. The men were professional and neat. The furnace and air looks like it has been there forever. I could not be more pleased.
Replace rental property A/C
I recently had the need to replace the A/C on a rental property. Your team systematically took care of the operation and I never had to meet them. Scott Haring did a super job and was communicating with me after normal business hours. I will continue to use your services and recommend them whenever possible.
Very thorough review of the equipment
Pete was very prompt and thorough in his visit to determine what I needed and what it would cost. Corey did a very professional installation and also was very thorough in his review of the equipment with me, and also was very thorough in his clean-up. Thanks, Custom Air, for your prompt and efficient service. Their Covid protocols were in full force.
Very pleased with responsiveness & service
Very pleased from the responsiveness of our salesperson Dave, to the service provided from Corey & Justin. Called to let us know that they were on the way, and provided a drop cloth so as not to make a mess.
Very professional & kind
I highly recommend Custom Air. I had a great experience starting with the salesperson, Kyle, to the installers, Ryan and Jake. They all took the time to fully explain everything and answered all of my questions. They were on time and cleaned up everything. They were all very professional and kind.
I truly had a custom HVAC for my needs
Cannot express our gratitude
Tara in Westerville
Cleaned up and done quickly
Ben, Jack & Ryan were great and did a wonderful job. Ben, the salesman, was great got me just what I needed for my house. Jack and Ryan were the installers did a great job, cleaned up and we’re done quickly. They did a walk through on the new thermostat and the function of the ac unit and humidifier. Highly recommended these guys.
Spring Inspection Air Conditioners
Your service technician Andy Bohlander did an excellent job on my two air conditioners as part of the Spring inspection. He also taught me some things that would further make them run more efficient.
Finished the work ahead of the time
The installation of my furnace & A/C went very well. The two guys who installed were very nice & did a good job. They finished the work ahead of the time they had estimated it might take. It works well and I’m very happy with it.
Doug from Dublin, OH
Fellas were nice, efficient, and courteous. Neat with shoe covers. Young guy was too tall for my basement! Would recommend again.
New Rheem A/C and Furnace
Problem resolved so quickly
Whole house humidifier with UV light
Finally, the A/C works very well!
Very considerate of me and my home
Custom Air was very easy to work with. They were on time, worked until the installation was done. The men were very courteous and considerate of me and my home.
Kelvin in Westerville
Steve in Westerville
All is working flawlessly. Chris and Justin were great. They left around 5:30pm. Thank you for everything!
They take pride in their work
We have used Custom Air for several years now and I’m always amazed at how terrific everyone is! Beginning with the folks in the office and leading right up to the tech at the door. Kind, polite and conscientious! They all seem to enjoy their jobs and take pride in their work. AND they do a great job! How refreshing is that?
Had us back to warm in no time
Highly recommend this company! We woke up on a very cold morning with no heat and after reading reviews for Custom Air we gave them a call. From sales to service they were very professional and took care of installing a brand new HVAC system for us quickly and had us back to being warm in no time.
No sticker shock
Extremely knowledgeable and helpful
We have dealt with a lot of service company’s in the past. Dealing with Custom Air was a great pleasure. Every person within the company that we spoke and/or worked with were extremely knowledgeable and helpful. We would like to express our appreciation to all of these people for their help.
Best quality work that I have seen
Custom Air installed a new furnace and air conditioner and did an excellent job. As an engineer in the commercial heating and cooling business I have inspected hundreds of equipment installations and the installers did the best quality work that I have seen in recent memory. We appreciated their professionalism, communication and expertise.
Exceptionally pleased… you ROCK!
Jay H. and Clay H. were my install team. They were prompt, friendly, and professional. They worked well together and got the job done in the time frame promised. Details regarding the installation and product were discussed thoroughly. I am exceptionally pleased with both the product and service. Thanks guys…you ROCK! 🙂
Corrected a problem ASAP, NO questions asked
After getting 5 different quotes and doing our homework, Custom Air ended up being the best choice. We ended up with a minor problem when install was complete and CA came out and corrected problem ASAP with NO questions asked. Excellent Service, I give Custom Air an A+. Thanks Scott Haring, We love our new unit.
Most pleasant experience I ever had with service people
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Custom Air customer for 18 years
I have been a happy Custom Air customer for 18 years so when I needed a new system I called Custom Air. Pete came and went over options very thoroughly and I chose one that fit my budget and needs. Corey S. and Mike F. came on time and exceeded my expectations. They were very knowledgeable, complete in every detail and great to work with! Kudos to all the staff.
A big difference in comfort from the old system
Jennifer from Dublin, OH
I called and got help within hours!
Impressed with the training the employees receive
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Custom Air was out the same day
I really can’t say enough good things. When every other place I called couldn’t make it out within a few days, Custom Air was out the same day and managed to repair my 15 year old air conditioner so it could limp on and keep me cool until we got our new unit installed. Good pricing but truly great customer service and professionalism!
Never disappointed
Custom Air installed a new central air system. From the initial meeting with the salesman Ty, to Bonnie in the office to the 2 professional installers Tyler and Corey, I’m very very pleased with my entire experience. We’ve used Custom Air for rentals as-well-as for personal work and are never disappointed.
