Custom Air became a leading Columbus heating & cooling company by doing what’s right for our customers and our employees. We pride ourselves on our testimonials and our reviews and ratings like our A+ BBB Rating and our Angie’s List “A” Rating. These Columbus, Ohio Heating and Cooling Testimonials are from our actual customers and submitted on our review page here.
2 reasons I chose Custom Air
I had a Mitsubishi MSY-GL18NA installed by Custom Air Conditioning & Heating Co. There were 2 reasons why I chose CA. First, CA is an authorized Mitsubishi dealer (Mitsubishi has a fancy word for that). Second, the salesman, Ty Gates, was a real expert, he knew the answer to every question I asked, and he was extraordinary responsive whenever I contacted him. The installers, Perry & his colleague, did an excellent job. Finally, the A/C works very well.
I highly recommend CA. Let me add that CA was the 5th company doing various A/C and heating related jobs in my house in the past 29 years and I do NOT recommend the first 4 of them.
Share my great experience
I wanted to share my great experience with Custom Air. My 13 year old AC was dying a slow death this summer, so I decided to replace it… and MAN am I glad I did! I’m pretty meticulous when it comes to these kinds of things. I got several quotes, asked a lot of questions, did a ton of research, and throughout the entire process Custom Air stayed head and shoulders above the pack. Dave Wuelfing came out, gave me the best price up front (and ended up being the best quote too), put up with all of my questions, never pressured me, was very responsive, and even put up with me changing my mind at the last minute on which model I wanted. Robert Kendrick and Jake Riley were prompt, professional, and did a great, TIDY install (that’s key – some places are sloppy!). Custom Air handled all of the city inspection paperwork, and even helped me with my Energy Savings rebate paperwork. It actually ended up being an enjoyable experience for something I don’t generally enjoy (having to replace stuff around the house). I can’t recommend these guys enough!
Polite and excellent attention
Custom Air installed a new furnace and air conditioner and did an excellent job. Robert and Mike were careful to place drop cloths throughout our foyer and stairs and all the way to the access area and wore shoe covers their entire time. Both were polite and had excellent attention, providing timely updates throughout the job. Robert also had excellent managerial and communication skills in explaining the programmable thermostat and all aspects of the new equipment. We appreciated their professionalism, communication and expertise.
No sticker shock
Scott, I wanted to thank you for coming out last Tuesday. I simply called and asked for a quote, so I really appreciated the fact that you gave me another option of getting the unit filled after [another company] told me it was illegal to fill units with the old style refrigerant. They gave me no option but to replace it, and then sent a sales guy out with laminated sales sheets. As I showed you on Tuesday the sales sheet showed a price of over $9,000 for both the A/C & Furnace, but when I questioned the price all of a sudden it was down to $6,900. I felt like I was buying car where just for walking onto the lot I got $3,000 off MSRP. I wonder how many people that can afford it just say yes to that price and go on. I liked how you presented the final price with no sticker shock or magic discount.
I also want to say Ryan/Sam on the install team did a great job. They showed up on time and were done just before 2:00PM. I worked from home on Friday while they installed it and really didn’t have to do anything other than show them where the unit was. I will recommend Custom Air if I hear of anyone looking for an A/C or Furnace.
Hands down best HVAC contractor
Knowledgeable, honest, and respectful with expedient service – couldn’t have asked for more! Hands down best HVAC contractor around.
Couldn't beat Custom Air's quote
My A/C unit decided to die during one of the hottest weeks of the summer here in C-bus (of course!), so I had another company provide a minor temporary fix; sadly that fix only lasted about 24 hours and I called Custom Air along with several other companies for estimates on a new unit. I worked with Kyle, and he was absolutely FANTASTIC! He was very knowledgeable and addressed all of my questions and more, and what I liked most was I did not feel pressured to buy or make a decision right away. In fact, I told Kyle I’d contact him the next day once I had a chance to have some other companies come out to provide estimates.
After meeting with four other HVAC companies in Columbus, I just couldn’t beat Custom Air’s quote. The price, the product, and the salesman (Kyle) all led me to choose Custom Air, and I’m so happy I did! I had a new unit installed within days of first reaching out to them for an estimate! The installers were also very friendly, courteous, quiet and professional. They got the job done quickly and efficiently, and my pets and I were VERY happy to feel that cool air again 🙂
What really wowed me after all of this was the great customer service I continued (and continue!) to receive even AFTER I got my new unit installed. We had a very minor issue with the unit moving around too easily on the new pad, and Custom Air sent an installer out the next day to take care of it. I had several folks from Custom Air keeping in touch with me and it felt great to not have to worry about ANYTHING during this whole process.
I would STRONGLY recommend Custom Air for any and all of your heating and/or cooling needs here in Columbus! They’re a great team of people with a great work ethic, their prices are fair and reasonable, and they certainly made a stressful and unexpected situation far less stressful thanks to their knowledge, expertise and stellar customer service.
New Rheem A\C and Furnace
I bought a new Rheem A\C and Furnace in May. I am sooo pleased with my purchase. Ty was great from the initial contact. He came to my home and looked over everything and took his time to go over all of my options to decide what would be best for me. He also looked into what would be the best possible deal for me and best bang for my buck. The installers were clean, professional and quick. They took the time and showed me everything that they did as well as walk me through the operation of my new thermostat and explained how everything that was installed worked. I would highly recommend Custom Air to anyone looking for any heating or cooling needs.
Made sure everything was working perfectly
I had a complete new system installed the guys did a great job of tearing out the old system and installing the new system they stayed until they made sure everything was working perfectly I would highly recommend Custom Air
Extremely knowledgable and helpful
We have dealt with a lot of service company’s in the past. Dealing with Custom Air was a great pleasure. Every person within the company that we spoke and/or worked with were extremely knowledgable and helpful. We would like to express our appreciation to all of these people for their help.
Installation was done in one day
Our AC/Furnace unit was over 22 years old. The AC needed extensive repairs. So we decided to replace the entire unit. Dave Wuelfing worked with us patiently and tirelessly to answer all questions. He was extremely knowledgeable, professional and has a great sense of humor. I believe he gave us the best value for the dollars spent on the system compared to two other bids we evaluated. We upgraded our AC/Furnace Unit to a high efficiency units per his recommendation.
Installation was done in one day, within a week of proposal acceptance. The crew was exceptional in their project planning, professionalism, technical knowledge, courtesy, communication, and attention to detail in workmanship. Josh, Nate and Steve (the crew) worked non-stop like a well oiled machine performing efficiently with focused attention. They did a great job of troubleshooting and problem solving the external PVC venting issue that we were faced with. Quality work indeed all the way around. By the end of the long day, I was extremely satisfied with the entire experience . . .from sale to installation.
Custom Air has been doing our service and maintenance for the past 15 years . . .however, never once have we been taken for granted. All staff from their sales to service depts have been excellent (if not exceptional) in the way they have handled our concerns and issues. Kudos to them. Thanks to Bonnie, Krista, Dave, and of course Josh/Nate/Steve and of course (Gene) and many others that I have had the pleasure of dealing with over the years. They are the best!!!
Whole house humidifier with UV light
I wanted to let you know that I have been very impressed with your entire staff. It doesn’t seem to matter who comes out, they have all been courteous, honest, fair, and very experienced/knowledgeable. I’ve had Custom Air not only service our HVAC system, but have also had a whole-house humidifier with UV light installed. Every interaction has been a positive experience and I recommend your company to everyone I can. Thank you for being a company that the consumer can truly trust to do great work at a fair price with the best employees in the business!
Cannot express our gratitude
When Bonnie at Custom Air received my call of desperation the last week of January when our 24-year-old heat pump and 37-year-old air handler decided to quit, Ty was dispatched to our home. We were extremely impressed with Ty’s knowledge of Trane products, the time he spent to determine exactly what we needed, and his presentation of the best of four estimates we received. He created a special design for the ductwork to accommodate the filter we wanted and customized our undersized plenum with a specially designed distribution of the air into the supply ducts. Ben, another team member, came with Ty to measure the precise dimensions to manufacture the ductwork modifications offsite. Ty’s professional handling of every question dispelled any anxieties about having to make quick decisions to get heat into our home. He kept a check on our “terminally ill” heat pump during the short interim before the installation of our new system. Nate and Josh were equally competent in getting our new Trane system installed and they stayed past normal “quitting” time to be sure we were up and running. Ben came by our home on three occasions to see if we were satisfied with the comfort of the new system and its operation and walked us through how to set up and use our new “smart” thermostat.
We could not have received better attention nor more sincere interest in our well being had these four men been our own sons. Each one was professional in his role, and we cannot adequately express our gratitude.
Problem resolved so quickly
Good morning Scott! Sorry I’m a little late with this, but I just wanted to share my testimonial with you about the wonderful service I received from the company. Thanks again! You have no idea how much I appreciate everything you gentleman did for me! Words cannot explain how happy I am with the wonderful customer service I received from Custom Air! When I called Thursday afternoon after my furnace acted up Wednesday evening I never expected to have the problem resolved so quickly.
I first spoke with Dave when I called in to the company. I explained to him my situation and how nervous I was going without heating in my home over the weekend with the cold temperatures coming in. He quickly transferred me to Scott Haring who showed up at my home two hours later to discuss my options regarding my furnace. Mr. Haring spent over two hours at my home going above and beyond to discuss my options, answer all questions, trouble shoot, and find the best financial option that worked for me. It was a relief that I never felt pressured in to buying anything and was able to email Scott with my decision when I felt comfortable. I emailed Mr. Haring around midnight with the decision to have a complete new furnace and AC system installed.
I received a call around 7:00 am the next morning from Mr. Haring. He said that he had received my email and they were going to try to have installers come around 9:00 am that morning so that I was able to have heat in my home as soon as possible. To my surprise Josh and Conner showed up to install my system right around 9:00 am and were completed with placing my new air conditioning unit, furnace, and coil around 4:00 pm that evening. Everyone that I encountered in the company was kind, courteous, and professional. Ben, the field supervisor, even drove extra supplies that were needed to Josh and Conner to ensure that the job was completed in a timely manner.
I still cannot believe from the time I called to the time everything was said and done was a little less than twenty four hours. I am so pleased with the service I received from EVERYONE in this company and the extra care they took to ensure I was in a warm, cozy home for the start of the cold season. Custom Air will be my first call from now on for any future heating and cooling needs, should they arise. Again, I cannot thank you gentleman enough!
Air conditioner was not working
My air conditioner/furnace experience with Custom Air has been exemplary from the start to completion of the installation. The initial evaluation provided by Ty was thorough in providing a product that met all my needs and expectations. My current air conditioner was not working properly and he addressed all the issues prior to the installation. The installation team (Ken, Chris and Conner), did an exceptional job in addressing all my questions during the installation of the equipment and placement of the PCV pipes. Chris did an excellent job in walking through and explaining the operation of the Honeywell Prestige thermostat. Ken came back to the house promptly the following morning after the installation and finished the job. I am very impressed with the job provided by Custom Air and highly recommend their services in meeting all your residential HVAC needs.
Highly recommend Custom Air
When my husband was collecting estimates for a new HVAC system, I told him to contact Custom Air as they were located close to our home and had a reputation for treating their employees well.
When their estimate was substantially below the competition, my husband was worried that there must be a “catch”. He was pleasantly surprised with great service, a good product and a reasonable price. We’ve been very pleased with our new system and would highly recommend Custom Air to our friends and family.
Replace rental property A/C
I recently had the need to replace the A/C on a rental property. Your team systematically took care of the operation and I never had to meet them. Scott Haring did a super job and was communicating with me after normal business hours. I will continue to use your services and recommend them whenever possible.
I can not begin to tell you how pleased I am with using Custom Air! From the start to finish, this is some of the best customer service that can be found. Setting up the estimate, the information provided at the time of the estimate, the explanation of the different services, the cost, the communication prior to the installation, then the installation. The quality of employees of Custom Air makes it very easy to refer family, friends and co-workers to you.
I have to say the installers were quiet, friendly and made sure to answer any questions and to see if I had any questions on anything. On top of being neat, clean, looking very professional (and not smelling of cigarette smoke -I am very allergic) they were in and out without any fuss!!!
It is a pleasure to do business with a company that you can really get a “good feel” for trusting to do what is RIGHT for the customer. With so many businesses this is often not the case.
Again thank you!
Replaced major mechanical system
I wanted to write and let you know how pleased we are with the new furnace and A/C. While having to replace a major mechanical system in a home is never a welcome event, it takes the sting out a bit when there is such a noticeable improvement in performance.
During this process, we looked at proposals on three different systems. Yours was not the least expensive, but I felt it provided the most value in terms of performance at a reasonable price.
The installation went very smoothly. I was very impressed with the technicians who came to our house. They were very considerate of our home, and did a great job in setting up the intake and exhaust piping in a way that caused minimal visual and functional impact. Knowing that we could not be home the next day, they stayed into the evening in order to finish the job in one day. I greatly appreciated the fact that they valued our time as much as their own.
Although the condenser is much larger than what we had before, it has minimal impact because it runs so quietly. But today was the true test. With temperatures reaching over 100°F, we did not have to run the supplementary A/C unit in the attic. The new system handled the load on the entire house very nicely, switching occasionally to high output, and with a much more uniform temperature distribution than we generally experienced in the past.
It will be interesting to see how the furnace performs this winter, and what our energy bills do over the course of the next few months.
All in all, we are very pleased with the work done by Custom Air, and would be happy to recommend your company to other customers.
Proud Owner of a Trane
My name is Melvin McFadden and I’m the proud owner of a TRANE heating and cooling system sold to me by one of your top notch salesmen, Scott Haring and installed by three of your finest employees—Ben M., Alan N. and Nate W. These three men exhibited professionalism, courtesy and experience. They were willing to answer any and all questions I had. They took their time to explain and demonstrate the functions of my new heating and cooling system. I am a satisfied customer and well pleased with the employees you have working for you and wanted to share some “Good News” with you.
Keeping us safe and warm
I’m Kelvin Bell a Proud Ohio State Football Alumni and I would like to express my Thanks to Custom Air for their service regarding the installation of my new home furnace. I’ve lived in my home for over 15 years and during an annual inspection by the previous company told us the furnace has a major crack and the quote, sales pressure turned me off so I searched elsewhere and after contacting Lowe’s to inquire about pricing they informed me that “Custom Air” would be the installer. I remembered Custom Air did work for a major previous employer and I never heard any negative complaints so I decided to set up a sales meeting at my home.
The moment I met Dave Wuelfing I felt comfortable with the presentation, discussions and explanations as to who, what, why and how the work would be completed. I decided based on this meeting to go with Custom Air and we are extremely satisfied with the installation, follow-up and overall service provided by your team. I would like to say I will definitely recommend and use Custom Air again. Finally on behalf of my family Thanks for Keeping us Safe and Warm this winter.
Polite, clean and professional
I’ve worked in customer service for many years and can appreciate how important exemplary service is. We’ve experienced that kind of service with Custom Air through the many years that we’ve been their customers. The technicians who came to our home semi-annually were all knowledgeable, polite, clean and professional, especially technician Jim. The scheduling is always prompt and on time, and I must add, “warm cookies from the oven don’t hurt”.
Our furnace stopped working
I can’t begin to say enough good things about your company. During the cold snap that we had a few months back, our furnace stopped working. My husband had just come home from the hospital and was not well enough to see what was the matter. I called Custom Air and someone was out quickly to make the repair. It’s not too often, maybe never, that you can find the service you gave me. Many, many thanks to you!
Worked Around Dogs
Custom Air recently installed a new heating and cooling system in my home. From the first call, we received nothing but excellent service. The sales person who came out was professional and not high pressured; he let us make our decisions based upon the facts. When the system was installed, the technicians were polite and understanding — especially since they had to work around our dogs that were underfoot! And the service hasn’t stopped; we received follow-up calls just to make sure everything was working properly. The entire staff at Custom Air deserves high praise! We definitely will recommend them to our friends and relatives!